SureSource

  www.suresource.com
  www.suresource.com
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SureSource Reviews

Updated August 1, 2014
Updated August 1, 2014
12 Reviews
2.7
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mike Mullen
0 Ratings

Employee Reviews

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  1.  

    Generally good people, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SureSource part-time for less than a year

    Pros

    I worked there for about six months doing customer service. The company's service is a good concept. Most of the other people at my level were good to work with. It's a young, growing company.

    Cons

    The company's sales concept is a good one, but most of the incoming calls are from dissatisfied customers, so being consistently nice can be tough after a while. Not much room for a hard-working but lower-level person to move up. Upper management does not take you very seriously.

    Advice to ManagementAdvice

    Listen more to your service reps. They are a great source of information on your clients' experience of your service.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SureSource full-time for more than a year

    Pros

    Great group of people-- co-workers are great.

    Cons

    Small company not as many growth opportunities as with larger companies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Please don't spoil your career working for this company the way I did

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SureSource full-time for more than a year

    Pros

    There use to be pros in the past where they use to give you bonuses once a year, somewhat match with 401k and raises but now the only pro is getting an ice cream once every other week in Summer, if you are into that then this is the job for you.

    Cons

    The management is one circle of friends who either went to the same school together or worked for the same company before joining Suresource, You will only get promoted if you are related to the management or are old friends with them. If you say anything that is not liked you will be fired of laid off and not even know what hit you. When you get hired you will feel like you are the only loved person on earth but once they get someone who knows the same as you and asked for a little less money than goodbye to you. They will save over anything, they go after the deals and don't care about any individual particularly, this is normal with most companies. The President himself use to be the director of Ecommerce and he has no background of Ecommerce, his background is in something else but because of the connections and friends around him he is where he is now, his name is Mike Mullen. In his position if this company has someone who knew what he was doing than this company would have been way way too far. their business model will not last, their stores are been taken away from them and soon this company will be forced to be acquired or will lay off workers like they do once every few months. Firing and laying off workers is something that goes on here every now and then and this can be confirmed by other employees like us who still work there.

    Advice to ManagementAdvice

    Exercise some loyalty and put some people who have real skills in the higher management instead of puppets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Poor leadership running business into the ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Shelton, CT
    Current Employee - Anonymous in Shelton, CT

    I have been working at SureSource full-time for more than 5 years

    Pros

    Casual environment, business is interesting. Offices are pretty nice.

    Cons

    Pay is terrible, as are benefits. Morale is very low. Since founder left company a few years back new leadership has been steadily destroying the business by driving away good customers and employees.The president buddies up to his technical employees only and doesn't speak much to the rest of the company. Client needs are ignored until it's too late and many larger clients have left to be replaced by smaller less profitable ones that are higher maintenance. Revolving door of employees has become less talented over the years as the company looks to save money getting positions filled with anyone who will accept the low pay instead of qualified professionals with the right experience. Another reviewer points to HR as a pro - I would too if the dept wasn't just let go and outsourced.

    Advice to ManagementAdvice

    Advice is for controlling investors to consider a change at the top, unless declining profits and morale is their goal

    Disapproves of CEO
  6.  

    It is horrible. They should just close their doors!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Shelton, CT
    Current Employee - Customer Service Representative in Shelton, CT

    I have been working at SureSource full-time for more than 3 years

    Pros

    I really can't see any pro's

    Cons

    Honestly, I really don't fill out reviews but I would love to help anyone that is planning on starting to work or doing business with Suresource. They recently had 3 rounds of layoffs and there is only about 30 reps left in the call center so it is EXTREMELY BUSY ALL THE TIME. You would think because of all the layoffs and being short staff they would make everyone stay available to assist with the primary goal of answering calls, but that's not true. In the call center there are a lot of "favorites" so some people can get away with things others can't and that's not fair. The coordinators never follow the same policy so depending on who you speak to they may have different answers or prompt you to do different things and you may get in trouble unless you say another person told you. Then that other person feels as though you are "throwing them under the bus." The management of the call center, is EXTREMELY RUDE to the staff and makes everyone uncomfortable when they have to speak to them. They fired almost everyone in the warehouse so orders take about 3-4 days to ship but we have to tell the customer 24-48 hours. They don't give us the necessary tools to look up if an order shipped and drop shipped items will say "In Stock" but really be on backorder with the shipping warehouse and Suresource doesn't even compensate for the customer having to wait or misleading information. It's just a horrible experience all together. The minute I can get out .... I am!

    Advice to ManagementAdvice

    There really is no need to suggest here because Management does not like suggestions, nor do they take constructive criticism.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    SureSource LLC in Shelton CT

    Former Employee - Anonymous Employee  in  Shelton, CT
    Former Employee - Anonymous Employee in Shelton, CT

    I worked at SureSource full-time for more than 10 years

    Pros

    A mid sized company where you get to know all your co workers

    Cons

    Would benefit from increasing the company contribution to the welfare benefit package.

  8.  

    Besides the salary, SureSource is great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Shelton, CT
    Current Employee - Anonymous Employee in Shelton, CT

    I have been working at SureSource full-time

    Pros

    Coworkers, middle management and human resources are awesome.
    The facility is great.
    Excellent environment to learn.
    Great place for an entry level position, then move on.

    Cons

    Salary is terrible - far below industry standard.

    Advice to ManagementAdvice

    In order to retain your talent you need to pay them accordingly, SureSource pays far below industry standard.

    Positive Outlook
    No opinion of CEO
  9.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SureSource full-time

    Pros

    Good employee moral boosters in summer: Free ice cream truck on fridays and free lunch during inventory days. Private gym and game room during breaks or after work.

    Cons

    Not much room for advancement. Very quiet office, mainly confined to cubicles.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Pretty great place to work on the whole.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Shelton, CT
    Current Employee - Anonymous Employee in Shelton, CT

    I have been working at SureSource full-time for less than a year

    Pros

    Coworkers are awesome. Top-notch facilities.

    Cons

    Poor management. Pay is below industry standard. Very poor communication among/within departments.

    Advice to ManagementAdvice

    Talk to a few people in each department to get some serious questions/concerns addressed. Morale is extremely low, you might want to do something about that.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Just leaves a bad taste in your mouth...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Call Center Representative  in  Shelton, CT
    Current Employee - Call Center Representative in Shelton, CT

    I have been working at SureSource

    Pros

    SureSource pays a little above minimum wage, relaxed dresscode, comfortable working space, free food (sometimes) everyone equally dislikes their job so you can get along

    Cons

    Most of the Senior management make you feel like garbage. They treat you, especially when you are a new employee, as if you are mentally impaired. They treated me fairly well, but some individuals were treated horribly. The main thing that holds the call center together is that no one likes their job. If you have been there 20 years or 5 days, you dislike your job. No one really converses with one another becuase everyone just wantas to go home. I would hate to have to work here for more than a year. The customers are tough, but then again who calls a call center in a good mood? I feel as if no one cares about the call center people. We are people who are either just trying to ge tby this this job until another comes around, or its a job for the summer. Either way, its pretty terrible.

    Advice to ManagementAdvice

    A large part of your company is the technical and phone support, so you should care about them. The conditions that we work in are pretty terrible. I have never... EVER seen anyone outside of the Callcenter come in to see how we are fairing. Being a call center rep is not a good job, and the managment know this; so they just pretend we don't exist. It's a terrible fate to be a call center employee.

    Doesn't Recommend
    No opinion of CEO

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