SureWest Communications

  www.surewest.com
  www.surewest.com

SureWest Communications Reviews

Updated September 24, 2014
Updated September 24, 2014
20 Reviews
4.1
20 Reviews
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SureWest Communications President, CEO, and Director Steve Oldham
Steve Oldham
10 Ratings

Employee Reviews

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  1.  

    I enjoyed having the opportunity to make a meaningful contribution to the growth and success of the enterprise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SureWest Communications

    Pros

    expansive responsibilities for growth. I had the ability to create, implement a sales structure that was most conducive to drive high results.

    Cons

    Not all of my functional peers were completely support of our efforts

    Advice to ManagementAdvice

    Ensure that functional leaders are all tied to the same objectives in effort to eliminate competing priorities

    Positive Outlook
    Approves of CEO
  2.  

    Programmer Analyst - Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Programmer Analyst in Roseville, CA
    Current Employee - Programmer Analyst in Roseville, CA

    I have been working at SureWest Communications as a contractor (more than 8 years)

    Pros

    Very flexible hours and arrangements. Excellent co-workers. All IT personnel were highly trained and more than willing to help out during projects and production support events. All team members pulled their own weight during projects and were all team players. Even though I was a contractor, I was treated as if I was en employee.

    Cons

    The facilities in the older building were much better than where we ended up at after the move. In an effort to cut cost, there was a lot of streamlining and as a result, we had to move locations. The new location does not facilitate efficiencies as it is an older location and parking is very difficult at times.

    Advice to ManagementAdvice

    My direct manager and his manager were absolutely superb. Could not ask for a better boss.

    Recommends
    No opinion of CEO
  3.  

    Great company

    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA

    I worked at SureWest Communications full-time (more than 10 years)

    Pros

    Great opportunity to learn and start a career. Also opportunity to move within company to try out other jobs. Great resources available.

    Cons

    A little old school, male dominated and tightknit.

    Recommends
    Approves of CEO
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  5.  

    The Company Plays Politics in a Bad Way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA

    I worked at SureWest Communications full-time (more than 5 years)

    Pros

    The people were friendly enough. Most came from the Roseville area and were a tight-knit group. I worked there for 6 years and met some great people.

    The company does support taking time off. No one ever discouraged you from taking a vacation or taking time off to care for sick children. Quite the opposite.

    Cons

    The company engaged in some of the worst internal politics that I have ever seen. I worked there for 6 years and had to get out. If you weren't in a clique, you didn't have any opportunity to move up. The company had a written policy of being very accepting of cross-department transfers and training, but in actuality and real-world policy, this did not happen. I would avoid working for this company until they can fix their internal structure.

    The pay increase was also terrible. They underpay their staff and try to avoid giving out pay raises, even when employees are given yearly reviews where their manager states they are exceeding expectations in all areas.

    Advice to ManagementAdvice

    Have an open door policy that is actually enforced. There's quite a few managers there that put on a front to their bosses, but don't actually use that policy with the people under them. In other words, they pretend to follow corporate policy to their bosses, but they don't actually follow it. Senior management was ignorant of what was going on in the lower ranks.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Great people and great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Roseville, CA
    Former Employee - Direct Sales Representative in Roseville, CA

    I worked at SureWest Communications full-time (less than an year)

    Pros

    The best benefits I've ever had with a company.

    Free 50/50 internet, all TV channels in HD in 4 rooms, and unlimited telephone.

    Free gym membership to any gym of your choosing.

    Great health, vision and dental benefits.

    Very involved with the local community (e.g. SureWest Foundation)

    Cons

    Company was purchased by Consolidated. Personnel loss and changes in the company.

    Advice to ManagementAdvice

    Don't take away the great benefits. Do not become Comcast and start out sourcing work.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Sadly times are changing...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Roseville, CA
    Current Employee - Manager in Roseville, CA

    I have been working at SureWest Communications full-time (more than 10 years)

    Pros

    Flexible schedule. Salary in alignment with most other organizations. Works is mostly entertaining - and at times challenging.

    Cons

    New owners, old ideas. The new owners are roughly 7-12 years behind the times on technology, customer service, and inter-company relationships. The overall feeling between most internal organizations are adversarial and not productive to success. While this feeling permeates from the lower level employees - you have to assume this behavior is not only tolerated but encouraged by the mid/senior level managers.

    Advice to ManagementAdvice

    Might be time to haul out some dead wood and start over..

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    SureWest is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA

    I worked at SureWest Communications full-time (more than 3 years)

    Pros

    The work/ company culture is awesome.
    People are wonderful, friendly, and helpful.
    Benefits are the best I have seen, monthly child care credit.
    Pay is at the top of the industry.
    Company Beliefs

    Cons

    Company has been acquired by Consolidated Communications, work environment is changing.

    Advice to ManagementAdvice

    Follow SureWest's culture and beliefs, employees will stay happy

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Changing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Roseville, CA
    Former Employee - Senior Business Analyst in Roseville, CA

    I worked at SureWest Communications full-time (more than an year)

    Pros

    Flexibility, location, family oriented, benefits. The company is involved in a lot of local charitible organizations and contributes to the community.

    Cons

    Some upper management struggled in letting go of the "Roseville Telephone" mentallity. Legacy employees were often bitter about changes, not realizing how great the company is compared to the "real" world having been with the same company all their lives.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Plant Service Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Plant Service Technician I in Sacramento, CA
    Former Employee - Plant Service Technician I in Sacramento, CA

    I worked at SureWest Communications full-time (more than 10 years)

    Pros

    Work independently.
    Work with great people.
    Great benefits.
    Great corporate culture.
    Good work/life balance.
    Entry-level to high mod-level management is trust worthy (i.e. the managers you are most likely to deal with.)

    Cons

    Work in all kinds of weather.
    Work in homes that vary greatly in terms of cleanliness (some people are pigs)
    Work on Saturdays on a rotational basis if you do not have adequate seniority.
    Recently bought by Consolidate Communications who started off their relationship with their newly acquired company (Surewest) with lies and massive layoffs.

    Advice to ManagementAdvice

    Don't let Consolidated Communications (new owners) completely strangle the Surewest culture. It was the culture that I valued most about this employer and Consolidated has started things off on the wrong foot. At least I got an awesome severance package and I'm not around to see that culture flounder and die. The former CEO, Steve Oldham, sold this company off to his USTA buddy, leaving a bunch of employees hung out to dry while he got a serious golden handshake.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Trying to overcome old school ways to be a more cutting edge company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Roseville, CA
    Current Employee - Anonymous Employee in Roseville, CA

    I have been working at SureWest Communications full-time (more than 5 years)

    Pros

    Management was open to culture ideas and programs
    Flexible telecommute program
    Great co-workers

    Cons

    Too many obstacles to overcome to get things done fast
    Needed more strong executive team members (some were very good, but not enough were)

    Advice to ManagementAdvice

    Get out and about with employees more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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