SureWest Communications Reviews

Pros

Competitive Pay. Salary increases yearly. Ability to grow within the company. Great family type atmosphere amongst their employees. They hold several community carnivals.

Cons

Must start working on Saturdays for installers. Equipment check in can be a pain. May need to go into dirty crawl spaces without seeing whats inside.

Advice to Senior Management

If there is an employees interested in moving to provisioning or to I.T., I would provide them with some training.

Pros

Nice and helpful associates and the people who you work with are good.

Cons

Management is disconnected. It's all about the job and not the people.

Advice to Senior Management

Your employees should come first.

Pros

Challenged employee to continue with education or personal development related to position

Cons

Conflicting deadlines on certain projects

Advice to Senior Management

I enjoyed working there and felt supporting by management

Pros

Good people, fairly relaxed atmosphere, creative thinking encouraged, excellent benefits, good 1st line supervision.

Cons

Poor IT infrastructure, decisions made from top aren't all that realistic

Advice to Senior Management

Partner with other regional telcos to get better deals from content providers.

Pros

Good Pay and benifits, Excellent regular employees.

Cons

Management only promots ILEC Techs. Layoffs are big now, and hireing temps to replace seasoned Techs. Bad for customer service.

Advice to Senior Management

If you want to have SureWest as a superior service provider, keep your seasoned personable techs in the customer contact.

Pros

Working with leading edge technology

Cons

Management not chosen by expertise the the field

Advice to Senior Management

Listen to your long term employees, they are an invaluable resource.

Pros

everything, pay, benefits, people, small company

Cons

small company, too many employees, sometimes get stuck in old habits

Advice to Senior Management

grow quicker with reduing headcount

Pros

Terrific employee recognition programs (BRAVOs, Great Idea Awards, Service Awards).
Experienced leadership
Cutting-edge technology
Professional, experienced Employee Relations & Recruiting staff in HR.

Cons

Sometimes a bureaucratic decision-making environment.

Advice to Senior Management

Review competitiveness of compensation program