SurveyMonkey

  www.surveymonkey.com
  www.surveymonkey.com

SurveyMonkey Reviews in Palo Alto, CA

Updated September 26, 2014
Updated September 26, 2014
27 Reviews
3.9
27 Reviews
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SurveyMonkey CEO Dave Goldberg
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11 Employee Reviews Back to all reviews

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  1.  

    The perks of a startup without the drawbacks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA

    I have been working at SurveyMonkey full-time (less than an year)

    Pros

    At SurveyMonkey, I've found that I get the lack of red tape, visibility to upper management, the excitement, and the culture that I would get at an earlier-stage startup, but the resources and stability of an older company. It feels like the best of both worlds. It's a very flexible and dynamic environment, and honestly, everyone here seems pretty darn happy! The responsible PTO policy (unlimited!) and benefits are amazing. You can tell from how employees are treated that the company is doing really well, and that's a great feeling.

    Cons

    As a small company we seem to run a bit lean, which is challenging. There's not much ability to delegate when needed, and sometimes due to lack of resources (mostly staff) it's a challenge to get the things you feel are a priority, to be seen and treated as such by others. But in all, I've experienced that as more of a plus than a minus, because you get full ownership over your work and can try things you wouldn't normally get to at a bigger company.

    Advice to ManagementAdvice

    Make sure that leadership hires moving forward have great people management skills!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sales in SurveyMonkey Audience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Palo Alto, CA
    Current Employee - Sales in Palo Alto, CA

    I have been working at SurveyMonkey full-time (more than an year)

    Pros

    SurveyMonkey Audience is an excellent team of smart people with great support to help you succeed. The charity based business model really makes you feel like you're able to help your clients and make a difference. Training and onboarding is excellent and growing, and the more senior salespeople/managers take an active role coaching and improving your skills.

    The easy Caltrain commute and excellent food doesn't hurt either

    Cons

    The different departments within the company are very much silos. If you need things done which involve multiple teams it can be difficult to find the correct stakeholders, and it's not always clear what other's priorities and goals are.

    Advice to ManagementAdvice

    Figure out how to encourage more communication across departments.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fantastic company to grow your career!

    Current Employee - Sales - Audience in Palo Alto, CA
    Current Employee - Sales - Audience in Palo Alto, CA

    I have been working at SurveyMonkey full-time (more than an year)

    Pros

    Great company with a stellar management team and a lot of things going for it. The benefits are competitive (if not better than most), the work perks (snacks everywhere), and PTO offering is above par, making work enjoyable and SurveyMonkey the place to be. Coworkers are fun and there seems to be plenty of opportunities for growth.

    Cons

    As with any startup (as Audience is a startup within a company), there are growing pains, but they are minor and management seems to take them in stride. Training at first was on the weaker end, but they have improved in this area. Some changes still take a bit of time to implement, but this can be said for any organization.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    A Start Up Culture With Great Brand Recognition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mid-Market Account Executive, Audience in Palo Alto, CA
    Current Employee - Mid-Market Account Executive, Audience in Palo Alto, CA

    I have been working at SurveyMonkey full-time (less than an year)

    Pros

    With most "start ups" the hardest thing to do is get brand recognition, but with SurveyMonkey Audience we don't have that problem because the SurveyMonkey brand and platform are already well established in the marketplace. The sales cycles are quick(2 weeks) and the best part about this product is it's not a one and done product. Once you get your foot in the door with a company you can continue to sell them the same product over and over again.

    Salary and Comp plan are on the higher end of competitive for the area and the company is Pre-IPO so you can get some equity. The territories are cut as fair as I have seen them for any company I have worked for. I would not say their are "haves and have nots" here. Each territory seems to be fairly equal.

    Benefits are great, unlimited PTO(within reason), catered lunch twice a week and as many snacks and drinks available as you can wrap your head around. This is one of the nicest offices I have ever seen period. Modern but comfortable. The game room is great but the real prize is the roof deck. Right in downtown Palo Alto so the weather is great and with WiFi access on the roof it's great to be able to catch some sun while you do your job.

    All in all the company treats you like an adult. No one is breathing down your neck and micromanaging you. They expect you to know how to sell and get the job done.

    Cons

    Because the Audience team is still a "startup within a startup" there are some growing pains due to lack of head count. Having a sales team is new to the company and they are learning as they go so the processes are in a constant flux and on outside the box deals it can be harder to get the deal done internally than externally. The training program could be better and it would be nice to have a new computer when you walk in the door(some get new computers some don't). The training team could use some work as well.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Place to Be an Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Palo Alto, CA
    Current Employee - Software Engineer in Palo Alto, CA

    I have been working at SurveyMonkey full-time (less than an year)

    Pros

    I love the culture in engineering/product. Everyone is very friendly and inclusive and they work really hard to get people from different teams to get to know each other. No one is condescending or arrogant, even the people who are extra smart and experienced. They push decision-making down as far as they can so that everyone feels like they have ownership over their projects. And there are lots of opportunities for career advancement or trying out new things. Also, the work-life balance is outstanding. You are expected to go home and enjoy your evening and weekends.

    Cons

    Pretty much the only thing I can complain about is the twice a week lunches. The caterer is terrible.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Plenty of responsibility and opportunity to make an impact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Palo Alto, CA
    Current Employee - Analyst in Palo Alto, CA

    I have been working at SurveyMonkey full-time (less than an year)

    Pros

    No shortage of important projects to take on

    Cons

    Palo Alto location means many employees commute, making them beholden to the Caltrain schedule and constraining post-work day mingling

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    High-energy organization

    • Career Opportunities
    Former Employee - Senior Systems Engineer in Palo Alto, CA
    Former Employee - Senior Systems Engineer in Palo Alto, CA

    I worked at SurveyMonkey full-time (less than an year)

    Pros

    Industry leader in the online survey marketplace. High-energy environment.

    Cons

    Open office plan can be noisy at times. Bring noise canceling headphones if you plan to work here.

    Advice to ManagementAdvice

    Follow through with promises made.

  9. 1 person found this helpful  

    Despite some frustrations, a fun team and it is rewarding to work on a product that makes a difference.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA

    I have been working at SurveyMonkey full-time

    Pros

    - Fun and super smart group of people
    - Great location in downtown Palo Alto - commuting by train is super easy
    - Good perks, in line with most companies in the Valley. Also, responsive HR department - perks are updated according to feedback from the team
    - Engineering culture is great: engineering team gets to go to conferences, we host meetups, always considering the right technical decision
    - Customers love the product - large data problems to solve

    Cons

    - Legacy code to support - it's a long road until we're off .NET
    - The desks (rather than cubes) can cause distraction
    - SurveyMonkey is growing a lot - some culture issues arrising

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Fun place to work with lots of challenging projects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Palo Alto, CA
    Current Employee - Product Manager in Palo Alto, CA

    I have been working at SurveyMonkey full-time

    Pros

    Leading company in its space
    Great executive team
    Great culture
    Rapidly growing
    Lots of free food
    Unlimited PTO (yep really unlimited. Not even tracked)
    Generous commuting benefits

    Cons

    An ambitious set of projects and a big merger= lots of work to be done
    All this growth makes it a challenge to keep everyone on the same page
    Subsequently number of meetings each week seems to be growing rapidly
    Despite lots of improvements, legacy architecture and codebase can create headaches

    Advice to ManagementAdvice

    You've got a great foundation for success. The challenge now is to maintain the company culture and level of talent while growing rapidly.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Pretty good place to work but not as great as it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Palo Alto, CA
    Current Employee - Software Engineer in Palo Alto, CA

    I have been working at SurveyMonkey full-time (more than 3 years)

    Pros

    * Compensation is pretty good
    * Office perks: Snacks, lunches, game room, kegerator
    * Work from Home day once a week
    * Flexible hours
    * Great commuting benefits
    * Team atmosphere is great

    Cons

    * Politics are now a big part of everything
    * Bar not very high in engineering anymore, there are people who are employed who shouldn't be
    * Focus is very much so on the business and getting to the IPO and not on building a great engineering platform / team

    Advice to ManagementAdvice

    Go back to focusing on building a solid engineering organization as it has lost its way.

    Doesn't Recommend
    Neutral Outlook

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