SusieCakes

  www.susiecakesla.com
  www.susiecakesla.com

SusieCakes Reviews

Updated September 13, 2014
Updated September 13, 2014
6 Reviews
2.6
6 Reviews
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Recommend to a friend
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Susan Sarich
4 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Great people, great products, but hard to have a life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Team Member in San Francisco, CA
    Former Employee - Guest Services Team Member in San Francisco, CA

    I worked at SusieCakes full-time (more than an year)

    Pros

    -Fun and friendly work environment.
    -Products are AMAZING. You can really believe in what you are selling.
    -Recognition for hard work. Monthly peer-voted employee of the month type of thing with a bonus, staff appreciation luncheon every month, promotions for those who deserve it
    -Promotes from within when possible. There is definitely room for growth if you want it.
    -Flexible scheduling
    -Closed for 3 days at Christmas (Christmas Day and the 2 days after--this is the only time they embody the "work-life balance" they claim as a value)

    Cons

    -Work-life balance is supposedly a company value, but can be hard to actually achieve. No time off at all from Halloween through New Years. Only closed Thanksgiving Day, 3 days at Christmas, and New Years Day. Granted this is a busy time, but we also want to see our family during the holidays. And if you are a good employee you will always be scheduled to work weekends.
    -There is some inconsistency in regards to policies and expectations. Directives from upper management to in-store management doesn't always get passed on to employees correctly. And sometimes different managers will tell you to do the same task different ways.
    -There can be a tendency to expect employees to do the work of the position above them (i.e. Supervisors given responsibilities of Assistant Managers, Assistant Managers of General Managers) while still receiving the pay of the lower position.

    Advice to ManagementAdvice

    -Live your values. Work/life balance prevents your employees from burning out and keeps them happy to come to work.
    -Stop over-working your employees. Make sure the people who get to be off on weekends is rotated so the same people aren't constantly working the busiest days. Let people have limited time of during the holiday months. You don't need every staff member working every single day of all of December. Make the week before a holiday the blackout, not the whole month, and limit it to a day here and there for an event, but no vacations. That way employees can still attend family events during the holiday season.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fantastic opportunity for growth if you put in the work and live the company values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SusieCakes full-time

    Pros

    Training, growing company, and all the cupcakes you can eat.

    Cons

    Feedback from multiple sources about the same thing.

    Advice to ManagementAdvice

    Compensation should be reflective of the high accountability level.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    nothing good to say about this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SusieCakes full-time (less than an year)

    Pros

    I wish I had something nice to say, but all of the good people that really care have either left the company or will be as soon as they find a new position elsewhere

    Cons

    the upper management is horrible, the CEO is pompous, susie says learn to "play the game" or you won't last, the company is growing too fast and the "cracks" are getting bigger, there is no personal growth and as far as training goes it's non-existent, benefits are horrible so why bother offering them

    Advice to ManagementAdvice

    it doesn't matter you wouldn't listen anyway

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    What a nightmare stay away!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager

    I have been working at SusieCakes full-time (less than an year)

    Pros

    There isn't one good reason to work here unless you drink the "kool-aid" and want to act like one of the Stepford Wives, but if you like working like a dog and being grossly underpaid this is the place for you. I especially love when the CEO comes into the bakery to "work" but all she really does is just gets in the way and does nothing but talk down to you.

    Cons

    Poor leadership from the top down. They treat people with such a lack of respect unless you're one of the CEO's "pets" so put your lipstick on nice and thick because that's the only way you'll survive. This place is a complete mess and the job here is just a dead end.

    Advice to ManagementAdvice

    By the time you all decide to pull your heads out of each others backsides it'll be a miracle if you have any employees left so keep stroking your big, over inflated egos and stop pretending you actually care about your staff when in reality all you care about is yourself and how much money is in your pocket. You'll be getting my notice soon !

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    If you don't look the part, don't plan on staying long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Los Angeles, CA
    Former Employee - Assistant General Manager in Los Angeles, CA

    I worked at SusieCakes full-time (less than an year)

    Pros

    The company prides itself on fun, free cupcakes and the potential for growth. You get to meet company executives often and are allowed to give feedback.

    Cons

    Transfers to different stores are often masquerade as an opportunity for growth, but are usually done because of high turnover of many management positions. There are very strict company rules on appearence. If you don't fit the bill, you will be very uncomfortable. However, managers usually don't abide by the same rules (I.e covering noticable tattoos). Training is a bunch of written tests with one or two hands on applications. If you ask for more training, senior management will give you grief for it. They throw you to the wolves and expect you to be a rockstar day one.

    Advice to ManagementAdvice

    There is a high turn over rate for a reason. Company culture is amicable, but if you gave employees at least a small percent of the attention you give to your customers you will see more longevity.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Good experience...company is growing, so there are many growing pains to deal with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at SusieCakes

    Pros

    - Great coworkers; everyone is generally friendly and easy to get along with
    - The company is growing quickly, so there is a lot of opportunity to grow within the company for those who are interested in a long-term career in food service
    - Getting to enjoy the baked goods and taking some home for family and friends to enjoy, too
    - Everything is baked from scratch with all-natural ingredients, so you can feel good about what you're selling.

    Cons

    - There is a very clear & palpable distinction between upper management and "everyone else." At times, it feels a bit cold and corporate.
    - There is often a lack of clear communication from the executive team to the leadership team within the stores; many times information is not communicated clearly enough, leaving room for confusion and uncertainty of what is expected from management.
    - Details can be overlooked
    - There are a lot of rules and exceptions within the company when it comes to taking cake orders, which often leads to frustration from customers.

    Advice to ManagementAdvice

    - Establish a warmer overall atmosphere within the company
    - Make sure to look for what IS going well within each store and point it out, instead of focusing only on the problems and shortcomings

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