SusieCakes Reviews

Updated July 5, 2015
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2.3
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Susan Sarich
6 Ratings

12 Employee Reviews

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  1. GS II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GS II in Menlo Park, CA
    Former Employee - GS II in Menlo Park, CA

    I worked at SusieCakes part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Professional team, closed on Sundays and major holidays, clean environment.

    Cons

    Not much opportunity with growth, high turnover rate, upper management can be overbearing at times.

    Advice to Management

    Offer better pay and more opportunity for growth in company, not just empty promise of growth. Great employees will stay longer if they are receiving more competitive pay.


  2. Helpful (4)

    CS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Celebration Specialist
    Former Employee - Celebration Specialist

    I worked at SusieCakes

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I really enjoyed working in an All American, Retro atmosphere everyday. The very happy 50's music made it an upbeat environment and that rubbed off on the customers walking in! The majority of the people were excited to be at SusieCakes and were in a good mood. If there was a long line, most of the customers had a good attitude and enjoyed the samples.

    Cons

    The training took much too long and was far too slow! There were also too many GS members (from G3 to The GM) making corrections as they watched you throughout the day. There was often many conflictions to the "right" way it should be done. There is only one way and that is Susie's way. Don't ask why, even if they say they encourage questions! In actuality, they don't! "Because they said so!" If you don't fit there look or the stero type of a SusieCakes girl...you can kiss your job goodbye.

    Advice to Management

    Susan and upper management, it absolutely okay if you would like your staff to show up with a giant smile (even if they have to fake it), work extremely hard bc you're consistently understaffed and would like everyone to do and say as they were trained, no questions asked. However, stop these mantras: We seek to understand- no you don't. You don't want mistakes and if they happen you don't want to hear an excuses. You're not open to listening. One team one goal- that doesn't apply to ever position. You recognize your team members often- really, when? You're walk-in business is amazing! You have that down to a science. However, your custom cake/wedding cakes need some serious help. It lacks creativity and true sales. Many of your CS members don't even ask for a deposit at the end of theor tastings! You're overly consumed with your walkin business that your forgetting your future clients are just as important, if not more so. Some of your GMs have strongly stated they aren't a priority. How can this be when their order could be hundreds of dollars? You have s successful business, but a high turn over rate. Maybe that should bother you more to stop and figure out why.


  3. great place to visit- not to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Former Employee - Anonymous Employee in Orange, CA

    I worked at SusieCakes full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Wonderful baked goods. Always fresh made with the best ingredients. Cute, retro atmosphere, solid guest following. No late nights and closed most Holidays.

    Cons

    Terrible leadership. Every single time anyone from Susan to District Leaders to "Guest Service Support Leaders" come into the bakeries, expect reprimands, criticism, or just being talked down to. So much turnover, you'd think they'd catch on to the fact that they are doing something wrong! If you don't look or act the part of a Susie's Girl, you won't last. And truthfully, it's almost impossible to please Susan and her minions.

    Advice to Management

    Show more respect to your managers and team members. Treat us like adults. Better compensation for your people who work so hard to achieve the goals and standards you have set.


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  5. Not what I thought it would be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Los Angeles, CA
    Current Employee - Assistant General Manager in Los Angeles, CA

    I have been working at SusieCakes full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Overall positive environment and wonderful coworkers. The product is delicious and employees get a 50% any purchase. The company promotes from within and is growing fast.

    Cons

    Constant turnover and the store is understaffed which can leave you feeling unsupported. Too many tasks/responsibilities are given without proper compensation. Employee appreciation was over embellished during the interview process. The store is closed on Sundays, which is great, but your other day off is another day midweek so you don't get an actual weekend. It takes forever to get approval for requested time off which makes planning for vacations, life events, or simply making a doctor's appointment very challenging.

    Advice to Management

    Have set schedules. Show more employee appreciation. Practice and live the values you claim to have.


  6. Helpful (1)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at SusieCakes

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great product and good chance of promotions.

    Cons

    Low pay, very little support

    Advice to Management

    Take better care of your current employees and there would be less turnover.


  7. Helpful (2)

    Great product, poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at SusieCakes full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Wonderful product. Delicious and old fashioned sweets. Not a bad thing on the menu.

    Cons

    Poor management. Very little training and guidance. Mom and pop company trying to operate as a corporation. Horrible HR.

    Advice to Management

    More training and a better follow through on company culture ideals.


  8. Helpful (1)

    Great people, great products, but hard to have a life.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services Team Member in San Francisco, CA
    Former Employee - Guest Services Team Member in San Francisco, CA

    I worked at SusieCakes full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Fun and friendly work environment. -Products are AMAZING. You can really believe in what you are selling. -Recognition for hard work. Monthly peer-voted employee of the month type of thing with a bonus, staff appreciation luncheon every month, promotions for those who deserve it -Promotes from within when possible. There is definitely room for growth if you want it. -Flexible scheduling -Closed for 3 days at Christmas (Christmas Day and the 2 days after--this is the only time they embody the "work-life balance" they claim as a value)

    Cons

    -Work-life balance is supposedly a company value, but can be hard to actually achieve. No time off at all from Halloween through New Years. Only closed Thanksgiving Day, 3 days at Christmas, and New Years Day. Granted this is a busy time, but we also want to see our family during the holidays. And if you are a good employee you will always be scheduled to work weekends. -There is some inconsistency in regards to policies and expectations. Directives from upper management to in-store management doesn't always get passed on to employees correctly. And sometimes different managers will tell you to do the same task different ways. -There can be a tendency to expect employees to do the work of the position above them (i.e. Supervisors given responsibilities of Assistant Managers, Assistant Managers of General Managers) while still receiving the pay of the lower position.

    Advice to Management

    -Live your values. Work/life balance prevents your employees from burning out and keeps them happy to come to work. -Stop over-working your employees. Make sure the people who get to be off on weekends is rotated so the same people aren't constantly working the busiest days. Let people have limited time of during the holiday months. You don't need every staff member working every single day of all of December. Make the week before a holiday the blackout, not the whole month, and limit it to a day here and there for an event, but no vacations. That way employees can still attend family events during the holiday season.


  9. Helpful (1)

    Fantastic opportunity for growth if you put in the work and live the company values.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SusieCakes full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training, growing company, and all the cupcakes you can eat.

    Cons

    Feedback from multiple sources about the same thing.

    Advice to Management

    Compensation should be reflective of the high accountability level.


  10. Helpful (5)

    nothing good to say about this place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SusieCakes full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I wish I had something nice to say, but all of the good people that really care have either left the company or will be as soon as they find a new position elsewhere

    Cons

    the upper management is horrible, the CEO is pompous, susie says learn to "play the game" or you won't last, the company is growing too fast and the "cracks" are getting bigger, there is no personal growth and as far as training goes it's non-existent, benefits are horrible so why bother offering them

    Advice to Management

    it doesn't matter you wouldn't listen anyway


  11. Helpful (2)

    What a nightmare stay away!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager

    I have been working at SusieCakes full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There isn't one good reason to work here unless you drink the "kool-aid" and want to act like one of the Stepford Wives, but if you like working like a dog and being grossly underpaid this is the place for you. I especially love when the CEO comes into the bakery to "work" but all she really does is just gets in the way and does nothing but talk down to you.

    Cons

    Poor leadership from the top down. They treat people with such a lack of respect unless you're one of the CEO's "pets" so put your lipstick on nice and thick because that's the only way you'll survive. This place is a complete mess and the job here is just a dead end.

    Advice to Management

    By the time you all decide to pull your heads out of each others backsides it'll be a miracle if you have any employees left so keep stroking your big, over inflated egos and stop pretending you actually care about your staff when in reality all you care about is yourself and how much money is in your pocket. You'll be getting my notice soon !



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