Susquehanna Bancshares

www.susquehanna.net
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Susquehanna Bancshares Reviews

Updated February 6, 2015
Updated February 6, 2015
32 Reviews
3.5
32 Reviews
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Susquehanna Bancshares Chairman, President, and CEO; Chairman, Susquehanna Bank William J. Reuter
William J. Reuter
16 Ratings

Employee Reviews

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  1.  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Susquehanna Bancshares

    Pros

    Employee based organization great leadership with in my region.

    Cons

    Merger will be merging with BBT in 2015.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Ambitious company, challenges in execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Susquehanna Bancshares full-time (more than 8 years)

    Pros

    Work has been interesting and challenging. Many good ideas get raised here and kicked off and the company gives opportunity for many employees to get involved. Fair benefits, pay and time off. The bank seems to try to reach out into it's communities and develop it's employees.

    Cons

    The bank has gone through a lot of leadership changes in the last several years and looses traction in getting results out of the goals it sets. There are a lot of projects and a lot of people championing new ideas but it's uncoordinated. The result is that you hear many great ideas and see a lot of projects start which all stop halfway through or don't get the result that was expected. You get the feeling that the work being done was driven by politics and egos rather than careful planning, realistic timeframes and the commitment to see the work through in a controlled way.

    Advice to ManagementAdvice

    Executives need to realize that the bank is filled with ambitious people with many ideas on how to improve the company and a line has to be drawn in accepting or permitting every idea to be tried out. Execs need to determine very specific goals for improvement and carefully monitor how those goals are turned into action all the way down the management chain. While intelligent and driven, managers need to be held accountable not just for hitting numbers, but in how many resources they consume in the company to do so.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Great place to work where you are part of a family!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Couldn't Have Asked for A Better Work Experience
    Current Employee - Couldn't Have Asked for A Better Work Experience

    I have been working at Susquehanna Bancshares full-time (more than 10 years)

    Pros

    Great environment to work in with many opportunities for advancement.

    Cons

    Potential for acquisition/consolidation by bigger banks.

    Advice to ManagementAdvice

    Take care of the family!

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful  

    High Expectations, minimal reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Susquehanna Bancshares full-time (more than 5 years)

    Pros

    Team based environment
    Great customer service experience
    Full benefits portfolio

    Cons

    Little advancement opportunity
    Poor compensation
    Expectation is Job comes first
    Poor work/life balance
    High ownership turnover

    Advice to ManagementAdvice

    Increase base salaries.

    Doesn't Recommend
    Negative Outlook
  6.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Susquehanna Bancshares

    Pros

    Promotes growth and great co-workers

    Cons

    Limited to what they will spend on training

    Advice to ManagementAdvice

    Training and technology is the key to moving forward - investing in your employees should be a top priority

    Recommends
    Negative Outlook
  7.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Susquehanna Bancshares

    Pros

    Good benefits, hours are great, good work/family balance

    Cons

    Sometimes goals can be a bit aggressive, upper management needs to have better understanding of its lower lever employees efforts made

    Recommends
    Neutral Outlook
  8.  

    It's all about who your manager is!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Lititz, PA
    Current Employee - Analyst in Lititz, PA

    I have been working at Susquehanna Bancshares full-time (more than 5 years)

    Pros

    If you're customer facing, there's a lot of opportunities to get bonuses and incentives. There's more job security too.

    Cons

    The company is due to be acquired by BB&T in June 2015. Non facing employees are going to be let go.

    Advice to ManagementAdvice

    Be more forthcoming about the changes in the organization and be more visible. You're out of sight and disconnected.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bridgeton, NJ
    Current Employee - Customer Service Representative in Bridgeton, NJ

    I have been working at Susquehanna Bancshares full-time (more than 3 years)

    Pros

    Coworkers, hours, payscale, near my apartment

    Cons

    Lack of opportunity, no growth, upper management

    Advice to ManagementAdvice

    Appriciate your employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Workforce Management Specialist -not great for the ambitious or sensible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workforce Management Specialist in Lititz, PA
    Former Employee - Workforce Management Specialist in Lititz, PA

    I worked at Susquehanna Bancshares full-time (more than a year)

    Pros

    Benefits were okay. Also, some coworkers were easy going and cooperative. Located in beautiful Lititz PA.

    Cons

    SUSQ uses the cheapest software to accomplish everything. This made it especially difficult for me to do my job.

    Reporting call center statistics was a joke because I knew the software was reporting false information.

    That didn't matter to management, as they were more concerned with conducting their precious small groups training than having the department effectively serving customers.

    Employee scheduling was just terrible because the company cannot attract many qualified applicants, since they refuse to pay reasonable wages. This made it easy for employees to walk all over management since we weren't going to fire them. This in turn affected my performance and let me earn a whopping 200 dollar yearly bonus while my leaders got millions.

    Advice to ManagementAdvice

    Stop paying your employees like high school students and posting articles in the intranet about how well we are performing and how big your bonuses are.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Susquehanna Bancshares

    Pros

    Can grow with company. Great resources to go to to get Harlow with policy and procedures.

    Cons

    As in most corporations upper management finds a way to make changes for some and not others .

    Advice to ManagementAdvice

    Be fair to all employees . Follow policy

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