Susquehanna Bancshares Reviews

Pros

Decent hours
Bank Holidays are always a plus
great co-workers

Cons

not enough co-workers; dual control became an issue

Pros

The benefits and salary are decent. Most of your coworkers are very knowledgeable and willing to help you if needed.

Cons

The company does not follow through all the time on promoting within. If you get hired at a certain pay grade level, you better be prepared to fight for the next pay grade level throughout your tenure. Their is no incentive at the company for continuing education or training. Senior management does not give clear directions and there are a lot of gray areas. Many times, it feels as though you as the hourly or salaried worker know more then those you report to. Company politics is rampant at Susquehanna.

Advice to Senior Management

Be consistent with policies, promote within, reward training/continuing education by employees and financial success with employees and shareholders. Stop company politics!

Pros

Great benefits package, somewhat flexible scheduling, feedback available, management is willing to work with you, opportunities to advance quickly, employee appreciation lunches

Cons

high stress job. you are doing the work of 10 customer service reps and certainly not compensated for it. for example, you are a customer service rep so you must answer phone calls about trivial things, such as bank balances, but you also have to know how to calculate escrow and the minutae of interest rates, etc. And when people call you, they're mean because they're upset about something to do with their money. Also, the dresscode is business professional even though you are in a basement and no one sees you.

Advice to Senior Management

Separate the "customer service rep" into different jobs. A rep for mortgages, a rep for loans, a rep for accounts, etc.

Pros

Susquehanna allows for a nice family and work life balance. Until recently there was no micromanagement. The people who work there tend to be nice and ethical.

Cons

Training minimal. Bank not competitive with products. Technology outdated. Methodologies for growth not practical. Marketing could use work. Constant change of tactics for growth. Call nights harrassing current customers repeatedly.

Advice to Senior Management

Need a solid long term business plan for bank. Need to focus on lending being approved and growth of long term relationships.

Pros

Nice flexiblity for college student, great hours, good pay. My branch was a lot of fun and this is by far the more important thing to consider

Cons

Upper level management lacks leadership abilities. Thus, getting promoted out of college was impossible. Most of the branch manager's are great but beyond that it gets ugly

Advice to Senior Management

Fire most of your upper level managers, and stop trying to by every bank possible it only causes more problems.