Susser Holdings

  www.susser.com
  www.susser.com
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Susser Holdings Reviews

10 Reviews
2.4
10 Reviews
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Susser Holdings President & CEO Sam L. Susser
Sam L. Susser
4 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Overworked, Underpaid, and Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fuel Pricing Analyst  in  Corpus Christi, TX
    Former Employee - Fuel Pricing Analyst in Corpus Christi, TX

    I worked at Susser Holdings full-time for more than a year

    Pros

    You get the title of a king, but the salary of a pauper.

    Cons

    The company notoriously works on a "seniority" style of promotion rather than by merits or qualifications. Being thrown under the bus daily, upper management completely ignores all HR cases filed.

    Team members are barred from moving into any upper management areas. We were quick to understand that this department had no future beyond the job we had. Further team demoralization occurs and any sense of employee empowerment is gone. Micromanagement is constant.

    They fire college degree employees after they implement and automate systems. Then they make those same employees train their replacements with high school/GED qualifications. This way they can work them more hours and pay them less. Employees are undervalued immensely.

    This position also requires weekends and holidays to work. Work-life balance is almost impossible as the job requires 6am to 2pm work and rotational shifts until 11pm some days.

    Advice to ManagementAdvice

    They need better leadership and conflict management training. They also have to pay their employees better. Most importantly, they have to understand the value of their employees. I guarantee an internal or external HR audit with current employees would help them understand the grievances of those that work there and shed some light on improving employee retention and satisfaction.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Disrespectful customers and staff, constant work without breaks, and low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Manager  in  Lubbock, TX
    Former Employee - Assistant Manager in Lubbock, TX

    I worked at Susser Holdings

    Pros

    It's a job. You may be able to earn enough money to get to work the next day, ad infinitum.

    Cons

    The customers treat you like dirt, and most of your coworkers are probably going nowhere in life. As assistant manager, you are blamed for every discrepancy in the cash register, no matter who was at fault. And the stores don't follow company policy, because they make you personally pay for shortages, but they keep overages.

    Advice to ManagementAdvice

    Don't waste your time recruiting from good universities unless you plan to start graduating students out in corporate. No self-respecting person with a future is going to work in an environment as demeaning and degrading as one of your stores.

    Doesn't Recommend
  3. 1 person found this helpful  

    No Allegiance And Office Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Corpus Christi, TX
    Former Employee - Anonymous Employee in Corpus Christi, TX

    I worked at Susser Holdings full-time for more than 5 years

    Pros

    Stock Options. Nice break area with free fountain and wide coffee selection. Corporation based out of Corpus Christi.

    Cons

    Lots of inner circles and office politics. Poor leadership. People put in management positions based on seniority over qualifications. Lots of late nights and weekend work due to poor management.

    Negative Outlook
    Disapproves of CEO
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  5.  

    Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Susser Holdings

    Pros

    Laid back environment, Strong equity share program (long term)

    Cons

    Compensation and benefits, work/life balance

    Neutral Outlook
    No opinion of CEO
  6.  

    The company has tried to nickel and dime me, even though I work hard and play by their rules.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager  in  Lubbock, TX
    Current Employee - Assistant Manager in Lubbock, TX

    I have been working at Susser Holdings

    Pros

    Tution Reimbursement
    Flexible with school schedule
    Can work as much or as little as you want if your a good worker

    Cons

    Bring in senior management who "knows everything," but really has no idea how the company works, Senior management belittles those below them, management is fake and holds empty promises, expects the world for minimum pay, does not reward those who work hard more than those who just clock in

    Advice to ManagementAdvice

    Need to make sure Divisional Managers especially in the Lubbock area are trained properly, because what I have experienced their makes me actively looking for work else where if it wasn't for the tution rembursment I would have been long gone!

    Doesn't Recommend
  7.  

    Overworked and Underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Corpus Christi, TX
    Current Employee - Anonymous Employee in Corpus Christi, TX

    I have been working at Susser Holdings

    Pros

    People you work with are nice

    Cons

    Not much career growth , long hours, under appreciated

    Advice to ManagementAdvice

    listen to your employees before making and drastic changes

    Doesn't Recommend
  8. 1 person found this helpful  

    Good Pay, Horrible Enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier  in  Harlingen, TX
    Former Employee - Cashier in Harlingen, TX

    I worked at Susser Holdings

    Pros

    - Good Pay
    - Some people are laid back

    Cons

    - Poor Management
    - They use you if you let them
    - Managers and works get to close
    - Unrealistic Expections
    - You can miss days or be late as long as you are friends with the manager
    - Other works are lazy
    - Most customers have very little patience

    Advice to ManagementAdvice

    Manage the store.

    Doesn't Recommend
  9.  

    IF you wanna work for little money and unvalued stripes is your place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Susser Holdings

    Pros

    You can get full time hours... You can become a manager fairly easy

    Cons

    Hours can fluctuate, NO breaks or lunches are ever given,And you are not appreciated, The pay rate is very low for the kind of work we do.

    Advice to ManagementAdvice

    Start to become involved on how employees at all stripes stores are being treated . Appreciate your employees more. Raise the pay rate. Value your workers then maybe there wont be so much employee turn overs.Most people who work for stripes end up quitting cause they feel underpaid and unappreciated

    Doesn't Recommend
  10.  

    It is a geart company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Corpus Christi, TX
    Current Employee - Assistant Manager in Corpus Christi, TX

    I have been working at Susser Holdings full-time

    Pros

    They have a yearly company picnic.

    Cons

    open 24hrs a day 7 days a week

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    4 yrs here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Susser Holdings full-time for more than 5 years

    Pros

    Company growing fast and management is very smart and company is in very good hands.

    Cons

    Difficult to balance work and personal life here. Salaries are low but stock/bonus make up for it.

    Recommends
    Positive Outlook
    Approves of CEO

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