Sutherland Global Services

www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated April 27, 2015
7 reviews filtered by
  • Alexandria (Egypt)
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3.0
Rating Trends
Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
4 Ratings

Pros
  • The ability to work from home was definitely a pro (in 21 reviews)

  • The work environment as a company is very good (in 24 reviews)

Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Pros and Cons

7 Employee Reviews

Sort: Popular Rating Date
  1. never a gain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Alexandria (Egypt)
    Former Employee - Customer Service Representative in Alexandria (Egypt)

    I worked at Sutherland Global Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    not recommended at all actually very stressful job and it was the worst job on my career

    Cons

    everything is not good and if you do not have a job at all do not even try that to much stress for low buk

    Advice to Management

    do not stress your people and relax so the turn over can be easy on you


  2. Company has existing systems and processes, worldwide operations, global management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Alexandria (Egypt)
    Former Employee - Human Resources in Alexandria (Egypt)

    I worked at Sutherland Global Services full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good salary scales, market competitiveness, culture is very open minded and open door is good, leadership team is a good caliber

    Cons

    need support from global management team, lack of business accounts, policies are not much applied

    Advice to Management

    consider making a more transparent culture, apply good communication


  3. Multinational experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Alexandria (Egypt)
    Former Employee - Technical Support Representative in Alexandria (Egypt)

    I worked at Sutherland Global Services full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The work environment as a company is very good.
    Benefits are good for fresh grads.

    Cons

    As in all call centers and jobs that require communicating with customers, it's stressful at times.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. sutherland

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Alexandria (Egypt)
    Current Employee - Team Manager in Alexandria (Egypt)

    I have been working at Sutherland Global Services full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    it's a global company has allot of opportunities

    Cons

    it's a stressful job and needs 100 focus

    Advice to Management

    it's a global company has allot of opportunities


  6. Learned to work under very high pressure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Alexandria (Egypt)
    Current Employee - Customer Service Representative in Alexandria (Egypt)

    I have been working at Sutherland Global Services full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Promotions are applicaple all the time
    Salary is so good for experienced people
    Experience is gained daily regarding customer support
    Benefits like bonuses,isurance,..etc
    Work place is so comforting

    Cons

    HR are not experienced in any way
    Finance dont have options for seniors or people with bank accounts
    The fear to change even if its for something better

    Advice to Management

    Give space for creativity


  7. Gained experience but lacked development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Alexandria (Egypt)
    Former Employee - Customer Service Representative in Alexandria (Egypt)

    I worked at Sutherland Global Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Multi-cultural environment, work under pressure, deadlines

    Cons

    lack of professionalism, lack of development


  8. Helpful (1)

    call center

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Alexandria (Egypt)
    Current Employee - Call Center in Alexandria (Egypt)

    I have been working at Sutherland Global Services

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    make new experiance in new open field like bpo

    Cons

    the night shefts i think its too hard but i will take over it

    Advice to Management

    make new experiance in new open field like bpo



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