Sutherland Global Services
3.0 of 5 391 reviews
www.sutherlandglobal.com Pittsford, NY 5000+ Employees

Sutherland Global Services Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

3.0 391 reviews

                             

77% Approve of the CEO

Sutherland Global Services Chairman and CEO Dilip R. Vellodi

Dilip R. Vellodi

(226 ratings)

57% of employees recommend this company to a friend
391 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "They offered work from home opportunities at one point"
    in 12 reviews
  • "Flexible work environment, freedom to explore imagination and creativity"
    in 20 reviews
Cons:
  • "Less work - life balance especially for Supervisors and Managers (even for associates too)"
    in 8 reviews
  • "have got night shifts and have to follow international calender"
    in 13 reviews
  • Show more review highlights

Reviews

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Nice folks but.........

Customer Service Representative (Former Employee)

I worked at Sutherland Global Services full-time for less than a year

ProsEveryone was very friendly, about average pay, ample hours, tech support is great

ConsDisorganized at corporate level, departments didn't seem to communicate with each other, inexperienced trainer, difficult to get help from chat when on the phones

No, I would not recommend this company to a friend

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1 person found this helpful  

Good place to work for director level and up.

Anonymous Employee (Former Employee)

I worked at Sutherland Global Services full-time for less than a year

ProsPrivate company that treats management corps well.

ConsBelow average pay for mid-management down (below director level)

Yes, I would recommend this company to a friend

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Great Company

Technical Support Consultant (Current Employee)
Silver Spring, MD

I have been working at Sutherland Global Services part-time for less than a year

ProsWorking for Sutherland Global has opened the doors for many people that are searching for the Work for Home position.

ConsDo not have anything negative to say

Advice to Senior ManagementJust started in the field, so my future goals are still in the thought process.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Run for the Hills!!!!

Sales Consultant (Current Employee)
Chesapeake, VA

I have been working at Sutherland Global Services full-time for less than a year

ProsOpportunity to obtain licenses in all 50 states, and gain knowledge of property and casualty nuances per state.

ConsVery unprofessional work environment. Boiler room pressure cooker environment. There is no focus on the quality of work produced, only on number of sales. Office morale is very low. Majority of agents are on performance improvement plans, with the threat of termination every month. Management is puzzled as to why the rate of attrition is so high. Are they deaf, blind as well as dumb?

Advice to Senior ManagementBecome knowledgeable in the area in which you manage. Learn something about property and casualty insurance before you attempt to lead a team.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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I was a At Home video/internet Technician

Customer Support (Former Employee)
McHenry, IL

I worked at Sutherland Global Services full-time for more than 3 years

ProsYou can work at home, no driving or getting dressed for this job, They have good benefits, the people are enjoyable to work with.

ConsYou have to be both technical and sales savy. Pay is not that great. You have to work bid shifts, hard to get on 1st shift.

Advice to Senior ManagementI would not put sales and technicians in the same job.

– I'm optimistic about the outlook for this company

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A great place to gain valuable skills but that's about it.

Customer Service Representative (Former Employee)
Rochester, NY

I worked at Sutherland Global Services full-time for more than 3 years

Pros-The benefits they provide are actually pretty good.
-The program I worked on actually provided good training.
-I was able to get invaluable experience with customer service.
-Adequate PTO available after a couple years.
-Some managers were competent.

Cons-There was no quality consistency between other sites working so you would end up having to fix their mistakes.
-Wages are low in regards to the work you do. However you may receive a paltry commission.
-Clients can be slave drivers. The clients also had their own call centers doing the same job as us. There were times they would close down their call centers on a busy day so they can have a company picnic while we had to pick up their slack.
-Senior management kowtows to the clients like gods and would avoid advocating our concerns to the client.
-You may apply to take normal customer service calls because you don't want to do sales, however if the client asks for it Sutherland will force you to do sales training and take sales calls. There is no way to get out of it even if you're uncomfortable with doing so.
-You are given expectations of what to expect and then the client still does whatever they want regardless of set expectations.
-Increased training and responsibilities does not translate into a greater pay.
-Computer towers, monitors, and peripherals are constantly taken and moved to different work stations by people. Even though it's against company policy and can be considered an infosec violation, manager won't do anything about it.
-Computers are outdated and are in constant need of repair. They still have the old ball mice which I had assumed went extinct.
-The work environment in general is disgusting. There are large months old food particles everywhere. It's not uncommon to see BBQ sauce, grease, you name it spread everywhere because your fellow employees cannot respect their surroundings or other people. There was an OSHA notice in the hallway regarding bedbugs found on premises. Their outsourced cleaning crew takes poor care of the bathrooms, paper towel and soap dispensers are often neglected. This can go on.
-HR is spineless
-It takes an act of God to get an internal transfer, unless the program needs to get rid of people.
-You work when the client wants you to work, no exceptions.
-You need a day off? First they need to see if there is an opening, if not too bad so sad. If the company is going into a busy season, well it sucks to be you.
-If you are good at your job and know what you're doing you can stay right where you are. If you're mediocre or popular you can become a manager.
-Oh did I mention moving up does not mean wages go up?
-You can only get benefits or PTO after 6 months.
-The chairs are at least 10 years old, grimy, and broken. It's so bad that chairs are being taken from the break room and cafeteria.

Advice to Senior ManagementFight for your employees as they are the service you provide, without them you are nothing. Stop groveling at the feet of the clients, especially when you have years of business with them. It won't kill you or your contract to ask for more money to pay your employees. Upgrade your equipment, it may be a huge investment but it will pay off in the end. On that note if your clients are not up to speed technologically help them with doing so. Helping a client correct and build a better infrastructure will provide a better foundation and a stronger partnership.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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It is a company to work for temporarily, but don't expect to retire from this place.

Tam Manager (Former Employee)
Houston, TX

I worked at Sutherland Global Services full-time for more than a year

ProsMany opportunities for promotions. They are putting systems in place for managers to be successful.

ConsNo stability. They hire incompetent staff. No matching 401k. Culture can be horrible with incompetent staff. People misrepresent experience and can get in the door at this company. The company should do a better job at screening candidates.

Advice to Senior ManagementHire the right people the first time around.

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Good place to start out but not a career

Customer Service Team Manager (Former Employee)
Rochester, NY

I worked at Sutherland Global Services full-time for more than 3 years

ProsGood place to test your work ethic and handle a fast paced environment. They promote (most of time) from within the company.

ConsLittle pay for reps. Benefits are very high for the first 2 years. They have a throw you into the fire mentality, where they don't train or coach managers. Focus on the mistakes that are made. The company reacts rather than prepare for the next big thing. Schedules are all over the place and you won't have the same one for 2 months in a row. No accountability on upper management.

Advice to Senior ManagementCare about the employees who are on the front lines a little more.

No, I would not recommend this company to a friend

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Don't Work Here!

P & C Agent (Current Employee)
Chesapeake, VA

I have been working at Sutherland Global Services full-time for less than a year

ProsThere are no pros other than a check while looking for a better job!

ConsI work for the Met Life program and don't think this is going to last. Managers don't know how to speak to people. They are rude. They have favorites and it really shows. Termination notices are given every month. We had about 75 agents and are down to about 45, and this program hasn't even been around for a year yet. Not a good place at all! Newcomers are getting paid a dollar+ more an hour than the agents that have been here, however management lies about that too! Wouldn't recommend this job to my worst enemy.

Advice to Senior ManagementGet your manager and trainer certified like everyone else. How can you employ a manager that isn't certified and knows nothing about insurance?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Thankful for my job

Sales Representative (Current Employee)
Chesapeake, VA

I have been working at Sutherland Global Services full-time for less than a year

Prosthe people I work with are helpful and knowledgable , we share ideas and work together to improve our daily work environment and experience.

ConsMiscommunication, frequent procedural changes they share ideas with each other and fail to communicate clearly on which direction we are taking. it seems there are conflicting personalities that do not work effectively. Failure to recognize potentiak too focus on the numbers and not the personality. Dress code is poorly enforced. Some employees come in looking as if they are going to a nightclub not an office or professional environment. Lack of attention to those making a genuine effort because micromanagment doesn't allow someone to see the big picture and the talent arround them.

Advice to Senior ManagementCommunicate effectively, share this communtion and pilot programs with employees. distribute the same materials and software for doing a good job uniformly to all employees, dont shrug your shoulders at someone when they dont have access to the same materials and tools as most of the work environment.

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Glassdoor is your free inside look at Sutherland Global Services reviews and ratings — including employee satisfaction and approval rating for Sutherland Global Services CEO Dilip R. Vellodi. All 391 reviews posted anonymously by Sutherland Global Services employees.