Sutherland Global Services
3.0 of 5 391 reviews
www.sutherlandglobal.com Pittsford, NY 5000+ Employees

Sutherland Global Services Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

3.0 391 reviews

                             

77% Approve of the CEO

Sutherland Global Services Chairman and CEO Dilip R. Vellodi

Dilip R. Vellodi

(226 ratings)

57% of employees recommend this company to a friend
391 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "They offered work from home opportunities at one point"
    in 12 reviews
  • "Flexible work environment, freedom to explore imagination and creativity"
    in 20 reviews
Cons:
  • "Less work - life balance especially for Supervisors and Managers (even for associates too)"
    in 8 reviews
  • "have got night shifts and have to follow international calender"
    in 13 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

opinionated and inaccurate

Data Entry (Former Employee)
Tulsa, OK

I worked at Sutherland Global Services full-time for less than a year

ProsI really can't think of any except you are getting a pay check

Consclose-minded, opinionated, did not describe the job accurately, need to upgrade trainer, benefits very expensive, very quick to form opinion,

Advice to Senior Managementthings are not always as they seem, vice president very opinionated, rude and arrogant, job description not accurate, need a better trainer, benefits are very expensive, very quick to form opinion

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Company Not Honest in Employment Interviews

Tech Support Representative (Former Employee)
Dallas, TX

I worked at Sutherland Global Services full-time for less than a year

ProsTM was great, training not bad

ConsBe ready to sell vs providing tech support

Advice to Senior ManagementJust be honest up front

No, I would not recommend this company to a friend

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Good job out of college, not a forever career.

Customer Service Representative (Former Employee)
Henrietta, NY

I worked at Sutherland Global Services full-time for more than 5 years

ProsOpportunities if you work in the right department.

ConsNot every department treats employees right.

Advice to Senior ManagementDon't use threats to get sales!!

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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its ok

Loan Processor (Current Employee)
Houston, TX

I have been working at Sutherland Global Services full-time for less than a year

Prosgreat company overall they do a lot right profit wise

Consnew to mortgages more of an IT company

Advice to Senior Managementlisten to staff

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Ghetto ghetto ghetto.

Customer Service Representative (Former Employee)
Rochester, NY

I worked at Sutherland Global Services full-time for less than a year

ProsYou get paid more than a McDonald's worker.

ConsYou have convicted felons, weirdos, and perverts for co-workers. You work in a ghetto sweatshop of a call center with crappy hours and failing equipment. There are fights, rage-quits, and firings daily. The security guards in the building are there to make sure that the employees aren't stealing from the company. They allowed a car to be stolen out of the parking lot in broad daylight. There are no paper towels or toilet paper in the bathrooms anymore because the disgruntled employees were vandalizing the bathrooms daily. We were required to start bringing our own toilet paper. Someone pooped in the doorway to the manager's office in retaliation. Worst job I ever worked at.

Advice to Senior ManagementShut this place down.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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HORRIBLE COMPANY

Mortgage Underwriter (Current Employee)
Houston, TX

I have been working at Sutherland Global Services full-time

ProsAnybody can lie and get in (pro for unqualified management and staff)

ConsEveryone down the chain of common is a complete retard and the place is GHETTO

Advice to Senior ManagementLearn how to do your job and lead by example.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Unprofessional work environment with low pay and poor benefits

Consultant (Current Employee)
Syracuse, NY

I have been working at Sutherland Global Services full-time for more than a year

ProsYou receive dental insurance at a reasonable rate. Medical insurance is overpriced and the employer should pay more than half.

ConsManagement bullies and threatens you. Pay is very little for the abuse we endure. I have been working for the company for over a year and have PTO accrued but management won't let me use it.

Advice to Senior ManagementIf you want more dedicated and loyal employees, pay them adequately for what they do. At this point I would rather get fired and receive unemployment than work here any longer, but they just won't fire me. Apparently you need to get written up 7 times to get fired.

No, I would not recommend this company to a friend

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Not good ... we were acquired from Convergys

Director (Current Employee)
Tulsa, OK

I have been working at Sutherland Global Services full-time

ProsNot many come to mind

ConsManagement is not very good

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Wonderful! I Loved It...

Customer Service Representative (Former Employee)

I worked at Sutherland Global Services full-time for more than 3 years

ProsMeeting such good people from all over the world.

ConsSome of the younger staff did not value a professional environment.

Advice to Senior ManagementMore reward incentives for the hard-working loyal and dedicated employees...

Yes, I would recommend this company to a friend

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Unprofessional

Technical Support Representative (Current Employee)
Rochester, NY

I have been working at Sutherland Global Services full-time for less than a year

ProsHealth insurance, life insurance, and perks if you perform well.

Consno paid time off until you work there for at least 6 months, unprofessional workers, low pay, you have to work holidays, etc.

Advice to Senior ManagementMore benefits and paid time off

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Sutherland Global Services reviews and ratings — including employee satisfaction and approval rating for Sutherland Global Services CEO Dilip R. Vellodi. All 391 reviews posted anonymously by Sutherland Global Services employees.