Sutherland Global Services

www.sutherlandglobal.com
Employer Engaged

Sutherland Global Services Reviews in Houston, TX

Updated February 25, 2015
Updated February 25, 2015
13 Reviews
1.9
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
13 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

13 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    I was hired on as a Customer Service Representative, and was awarded almost every month, for my performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Sutherland Global Services full-time (more than a year)

    Pros

    Good hours and lots of raffles to help various organizations.

    Cons

    Not much opportunity to move forward in a different department. It seems they prefer to hire from the outside.

    Advice to ManagementAdvice

    Fight to get your employees noticed!

    Recommends
    Positive Outlook
    Approves of CEO

    Sutherland Global Services Response

    Jun 13, 2014Sourcing Solutions Specialist

    Thank you for sharing some of your views on Sutherland. We find joy in celebrating the accomplishments of our employees, and are extremely grateful for their ongoing hard-work. Sutherland ... More

  2.  

    VA Choice Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Sutherland Global Services

    Pros

    pay was good, above average

    Cons

    No proper training, lack of training and to many constant changes on a daily basis. Management did not know how to do their jobs either or how to lead their people properly.

    Advice to ManagementAdvice

    Management please learn your job and how to train people properly before you begin to train them not after you put them on the production floor and expect them to know their job if they haven't been properly trained.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Consultant VA Choice Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Houston, TX
    Former Employee - Consultant in Houston, TX

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    Good pay, great company to move up in. They have other clients and other programs that you can get transferred to

    Cons

    Unprofessional management, inconsistency with hours, lay offs, benefits are high, if your looking for job security because you have bills and a family to take care of Runnnnn. This is not the place

    Advice to ManagementAdvice

    I started working for Sutherland Global Services in October for the VA Choice Card Program, it was a new program and they hired me and about 500 other agents, it was so unorganized, they trained us 5 days and put us on the Floors basically not knowing anything we had to feel our way out and was learning as we go. The mangers are unprofessional and shows favoritism, Our schedules changes all the times, which wasn't convenient with the employees who have children or other engagements In their everyday life. They ended up having to lay off so many ppl bc they had hired too many from the start leaving people with no jobs, they did not even give u a warning it was very stressful, stay away from this company they need to be shut down they deserve no clients.the only thing good things about this company was the pay and the sign on bonus... If you like a peace a of mind, organized company, job security, Sutherland is NOT for you! It's absolute torture at this company . The only reason I gave them a star is because I had to rate them lol.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    The worst place to work in Houston. Stay away!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager in Houston, TX
    Former Employee - Team Manager in Houston, TX

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    Drama (if you like that kind of thing)

    Cons

    Inexperienced upper management
    Disorganized
    Extremely low pay
    Revolving door
    Unethical tactics
    Discord among employees
    Sexism
    Scandal
    Favoritism
    Intentional sabotage and encouragement of disorder directly from upper management

    Advice to ManagementAdvice

    Fire everyone and start over from the ground up. Aside from that, the Houston market is bound to fail tremendously based on current leadership and no real core values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter in Houston, TX
    Former Employee - Senior Underwriter in Houston, TX

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    None other than getting a paycheck

    Cons

    Horrible management
    The team leads no NOTHING
    Too many inexperience underwriter
    You can't this company on a resume you are sure not to get hired!!!

    Advice to ManagementAdvice

    Start over!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Technical Support Representative in Houston, TX
    Former Contractor - Technical Support Representative in Houston, TX

    I worked at Sutherland Global Services as a contractor (less than a year)

    Pros

    working with customers assisting them with there concerns and questions

    Cons

    not being able to always resolve the issue the first time the person calls

    Recommends
    Positive Outlook
    Approves of CEO

    Sutherland Global Services Response

    Jun 12, 2014Sourcing Solutions Specialist

    Thank you so much for taking the time to write a review! We are very glad to hear your time spent with us was enjoyable. It seems you find satisfaction in helping others, which is a great attribute ... More

  8.  

    Mortgage processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Processor in Houston, TX
    Current Employee - Mortgage Processor in Houston, TX

    I have been working at Sutherland Global Services full-time (more than a year)

    Pros

    good pay, convenient work location, flexible hours

    Cons

    stability, constant change, leadership, work/life balance

    Advice to ManagementAdvice

    continued training, promotions, leadership

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    It is a company to work for temporarily, but don't expect to retire from this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tam Manager in Houston, TX
    Former Employee - Tam Manager in Houston, TX

    I worked at Sutherland Global Services full-time (more than a year)

    Pros

    Many opportunities for promotions. They are putting systems in place for managers to be successful.

    Cons

    No stability. They hire incompetent staff. No matching 401k. Culture can be horrible with incompetent staff. People misrepresent experience and can get in the door at this company. The company should do a better job at screening candidates.

    Advice to ManagementAdvice

    Hire the right people the first time around.

  10.  

    its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor in Houston, TX
    Current Employee - Loan Processor in Houston, TX

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    great company overall they do a lot right profit wise

    Cons

    new to mortgages more of an IT company

    Advice to ManagementAdvice

    listen to staff

  11.  

    HORRIBLE COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Underwriter in Houston, TX
    Current Employee - Mortgage Underwriter in Houston, TX

    I have been working at Sutherland Global Services full-time

    Pros

    Anybody can lie and get in (pro for unqualified management and staff)

    Cons

    Everyone down the chain of common is a complete retard and the place is GHETTO

    Advice to ManagementAdvice

    Learn how to do your job and lead by example.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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