Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Reviews in Houston, TX

Updated September 6, 2014
Updated September 6, 2014
485 Reviews
2.9
485 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
262 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations  in  Houston, TX
    Current Employee - Operations in Houston, TX

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    Lots of different clients and opportunities

    Cons

    The accounts dont always last long and pay not so good

    Advice to ManagementAdvice

    APPRECIATE THE EMPLOYEES MORE

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter  in  Houston, TX
    Former Employee - Senior Underwriter in Houston, TX

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    None other than getting a paycheck

    Cons

    Horrible management
    The team leads no NOTHING
    Too many inexperience underwriter
    You can't this company on a resume you are sure not to get hired!!!

    Advice to ManagementAdvice

    Start over!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    I was hired on as a Customer Service Representative, and was awarded almost every month, for my performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Good hours and lots of raffles to help various organizations.

    Cons

    Not much opportunity to move forward in a different department. It seems they prefer to hire from the outside.

    Advice to ManagementAdvice

    Fight to get your employees noticed!

    Recommends
    Positive Outlook
    Approves of CEO

    Sutherland Global Services Response

    Jun 13, 2014Sourcing Solutions Specialist

    Thank you for sharing some of your views on Sutherland. We find joy in celebrating the accomplishments of our employees, and are extremely grateful for their ongoing hard-work. Sutherland ... More

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Houston, TX
    Former Employee - Technical Support Representative in Houston, TX

    I worked at Sutherland Global Services as a contractor for less than a year

    Pros

    working with customers assisting them with there concerns and questions

    Cons

    not being able to always resolve the issue the first time the person calls

    Recommends
    Positive Outlook
    Approves of CEO

    Sutherland Global Services Response

    Jun 12, 2014Sourcing Solutions Specialist

    Thank you so much for taking the time to write a review! We are very glad to hear your time spent with us was enjoyable. It seems you find satisfaction in helping others, which is a great attribute ... More

  6.  

    Mortgage processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Processor  in  Houston, TX
    Current Employee - Mortgage Processor in Houston, TX

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    good pay, convenient work location, flexible hours

    Cons

    stability, constant change, leadership, work/life balance

    Advice to ManagementAdvice

    continued training, promotions, leadership

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    It is a company to work for temporarily, but don't expect to retire from this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tam Manager  in  Houston, TX
    Former Employee - Tam Manager in Houston, TX

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Many opportunities for promotions. They are putting systems in place for managers to be successful.

    Cons

    No stability. They hire incompetent staff. No matching 401k. Culture can be horrible with incompetent staff. People misrepresent experience and can get in the door at this company. The company should do a better job at screening candidates.

    Advice to ManagementAdvice

    Hire the right people the first time around.

  8.  

    its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor  in  Houston, TX
    Current Employee - Loan Processor in Houston, TX

    I have been working at Sutherland Global Services full-time for less than a year

    Pros

    great company overall they do a lot right profit wise

    Cons

    new to mortgages more of an IT company

    Advice to ManagementAdvice

    listen to staff

  9.  

    HORRIBLE COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Underwriter  in  Houston, TX
    Current Employee - Mortgage Underwriter in Houston, TX

    I have been working at Sutherland Global Services full-time

    Pros

    Anybody can lie and get in (pro for unqualified management and staff)

    Cons

    Everyone down the chain of common is a complete retard and the place is GHETTO

    Advice to ManagementAdvice

    Learn how to do your job and lead by example.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Definitely not a Company for growth, a pass through if you truly have Mortgage experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor  in  Houston, TX
    Current Employee - Loan Processor in Houston, TX

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    Sutherland seems to be a Growing Company with some stellar Management. Location is great from anywhere in Houston. Almost anyone can get hired.

    Cons

    The benefits are outrageous $280 for single basic medical coverage monthly and $800 for a family? high stress. Inexperienced middle management. Expectations grow and salary stays the same..

    Advice to ManagementAdvice

    You Need to have a better understanding of your own process and expectations. Also Management should work to fix the kinks in the system not just ignore them.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Poor Management-False Promises to clients -Inappropriate relations with management & staff. Very unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery  in  Houston, TX
    Former Employee - Service Delivery in Houston, TX

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    If you are a mortgage professional with valid state licensing who doesn't mind engaging in unscrupulous business tactics, this is the place for you. If disorganization and poor treatment of staff is a comfortable work environment for you, this is a company to apply for. If you are willing to do anything your boss tells you no matter the truth it holds. This is the perfect company for you.

    Cons

    Poor upper management. Poor business tactics. State and Federal compliance laws and regulations are broken daily. Staff is hired and fired based on personal assessments by management and your ability to do what you are asked. Inappropriate relationships with management and staff is a common practice. Promotions and pay increases are promised so that staff will perform as needed.

    Advice to ManagementAdvice

    All management needs to be vetted and reaccessed. Business opportunities are being lost daily and the reputation of Sutherland is tarnished in the industry. Decisions are being made without any regard to compliance, the value of the employee or any business integrity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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