Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Reviews in India

Updated September 12, 2014
Updated September 12, 2014
483 Reviews
2.9
483 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
261 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

209 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a great company to work in as a fresher. They guide you through every step from the beginning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Chennai (India)
    Former Employee - Technical Support in Chennai (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Standard of trainers was too good. Had former employees help you out with any questions. Great opportunity for someone new to the corporate culture.

    Cons

    The timings were a big NO. Found it very difficult to work late nights. And the cab facility was not very efficient.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    i had 5 months experience in Sutherland in ARGO process in claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Cochin (India)
    Former Employee - Senior Analyst in Cochin (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    working environment, they are very friendly to there employees

    Cons

    salary is comparatively low

    Advice to ManagementAdvice

    provide better package

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    You will have to flip your coin before you jump into this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subject Matter Expert  in  Cochin (India)
    Current Employee - Subject Matter Expert in Cochin (India)

    I have been working at Sutherland Global Services full-time for more than 5 years

    Pros

    Transportation Facility is one great facility and women are given respect in cab. Transportation is free,
    Pay is punctual .

    Cons

    You will have to be lucky and think what can be done from your end to survive here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Interview Process of Amazon Customer Support in Sutherland Global Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Executive  in  Chennai (India)
    Former Employee - Customer Support Executive in Chennai (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Good environment and friendly colleagues.

    Cons

    Leave will be given rarely for urgent requirement also.

    Advice to ManagementAdvice

    Provide leave to the employees if it is necessary.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Work Environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    Good place to work. Fosters innovation. Lot of growth opportunities. Job Satisfaction. Challenging work environment. Lots to learn everyday. Global exposure.

    Cons

    I have not yet come across any opportunities to make me think that I am working in a wrong organization.

    Approves of CEO
  7.  

    It was a good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Mumbai (India)
    Former Employee - Technical Support in Mumbai (India)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Good infrastructure, HR teams are very proactive, Good team spirit

    Cons

    Policy making is only company friendly and not employee friendly.

    Advice to ManagementAdvice

    See that your employees get proper rest to deliver high efficiency.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Great learning of the business and also, importantly, what not to do as a manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager - Training  in  Mumbai (India)
    Former Employee - Assistant Manager - Training in Mumbai (India)

    I worked at Sutherland Global Services full-time for more than 3 years

    Pros

    1. Immense learning. I walked away with knowledge, skills and experience that would have taken me at least another 4 - 5 years to gain.
    2. Innovation - Great place when it comes to implementing new ideas.
    3. Knowledge Sharing and Skill Building- No one shies away from sharing knowledge or helping you build your skills.

    Cons

    1. Long working hours - Really long working hours. And to make it worst, it can be your supervisor dependant.
    2. Excessive pressure - Junior to Mid Level Managers are under constant pressure. You practically don't have social or personal life.
    3. Unattainable goals - Some departments have goals that only a select few locations/ people can meet. Ideally these should be you over achievers but they end up being the folks who just meet numbers.
    4. 'Cover your rear' environment - Classic place where everyone wants to cover their hide. The person who can't is your fall guy. Kobayashi Maru test on a daily basis.

    Advice to ManagementAdvice

    1. Hire a blend of business oriented and people oriented leaders.
    2. The 'organisation within an organisation ' business model practically gives program leads the freedom to run the show their way. You can't have an organisational culture in this scenario, which apparently what everyone wants to drive.
    3. No leader is an effective manager of time. All meetings are delayed. Top to down. Reportees lose time which they don't have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Employee Friendly Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time for less than a year

    Pros

    Spends lot on employee engagement activities

    Cons

    Slow Growth which forces employees to look out for other companies for moving up in the corporate ladder.

    Advice to ManagementAdvice

    Slow decision making process

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good one - Long Term growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Chennai (India)
    Current Employee - Senior Analyst in Chennai (India)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    Good Culture, Supportive Management and Excellent Package.

    Cons

    Infrastructure needs to be improve. Slow HR process and Help desk(Hardware & Software installation team) process.

    Advice to ManagementAdvice

    Should Concentrate on Administration and HR process

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    its really awesome experience working with sutherland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Chennai (India)
    Current Employee - Technical Support in Chennai (India)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    you can gain more knowledge and best start for the beginners
    program which i worked was fun filled

    Cons

    main concerns are the hikes and perks which should be given at least 15- 20 % that why every one moving out

    Recommends
    Positive Outlook
    Approves of CEO

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