Sutherland Global Services Reviews

Updated July 31, 2015
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2.7
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Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
367 Ratings

Pros
  • The ability to work from home was definitely a pro (in 21 reviews)

  • The work environment as a company is very good (in 24 reviews)

Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Pros and Cons

737 Employee Reviews

Sort: Popular Rating Date
  1. A good place to get experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at Sutherland Global Services full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Decent training, certain programs can offer decent compensation although there are a lot of ways to lose your commission. They tend to promote from within so there is a chance for advancement.

    Cons

    As mentioned there are a lot of ways to have your commission and bonuses though it may have changed. They will try to get as much as they can from you with as little compensation as possible. Also in an effort to fill seats they will hire pretty much anyone and see if they work out so the atmosphere can be incredibly unprofessional at times.

    Advice to Management

    Tightening up the hiring practices would go a long way in keeping more professional entry level candidates from seeking other opportunities. Treat employees like people not number generators.


  2. wasn't for me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible scheduling, easy interview and work from home.

    Cons

    Didn't stay long enough to experience downside. Training was too much information/information overload.


  3. Enjoyable job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Liverpool, NY
    Current Employee - Consultant in Liverpool, NY

    I have been working at Sutherland Global Services (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I like the people and the job I do - It's nice to feel as if you're in a family environment. The fact that if something happens they try to place you in other programs is good as well. If you follow the rules and pay attention you can learn a lot of really good information.

    Cons

    Sometimes the job can be frustrating, since it is a call center. Pay is a little low for the work you have to do but can be made up for with performance based commission.

    Advice to Management

    Raise the pay rate, we lose good people because of higher pay elsewhere and end up having a lower quality employee.


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  5. good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    the trainers are informative and helpful

    Cons

    some employees are immature and cause confusio

    Advice to Management

    get people on the floor sooner making money


  6. Contract Underwriter

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    I enjoy analyzing loan application according to investor guidelines in order to satisfy the needs of our clients. I love researching to find the answer and moving families with refinancing their homes or purchasing a new one.

    Cons

    The only cons to the business is the long hours you put in to cover the high volume of work. You have to love what you're doing in order to be dedicated. I guess that's why I'm still in the business.

    Advice to Management

    Value your employees for they are an asset to your company.


  7. Customer Support Officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Support Executive in Pittsford, NY
    Former Employee - Senior Customer Support Executive in Pittsford, NY

    I worked at Sutherland Global Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Income, Cab service, Allowance

    Cons

    Pressure, No personal life, Extending shift, Targets

    Advice to Management

    Should have better working environment


  8. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Texas in Houston, TX
    Former Employee - Texas in Houston, TX

    I worked at Sutherland Global Services full-time (Less than a year)

    Pros

    Great Company for Starters in Callcenter field.

    Cons

    The Company will lay you off without notice. Not a good place as far as a Career.

    Advice to Management

    Need more qualified trainers and to help employees suceed in their job .


  9. Chat Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chat Consultant in Syracuse, NY
    Former Employee - Chat Consultant in Syracuse, NY

    I worked at Sutherland Global Services full-time (More than a year)

    Pros

    Awesome opportunity to work for Microsoft as an affiliate, allows great insight in the behind the scene working of a Fortune 500 company.

    Cons

    Sutherland is what I like to call a "chop shop", they bring you in and break you apart and leave you for sale piece by piece. A lot of broken promises, don't get fooled by the enticement of promotion during your interview.

    Advice to Management

    Treat employees like they mean something, if I'm just another head at your job it doesn't motivate me to be an individual because standing out would mean nothing to you. Also, don't make promises you can't keep ... don't tell employees hey're up for a promotion or ask if they're interested in management and never come through.


  10. A company to avoid

    Former Employee - Anonymous Employee in Decatur, GA
    Former Employee - Anonymous Employee in Decatur, GA

    I worked at Sutherland Global Services (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Hours and overtime. Easy interview. The opportunity to work from home.

    Cons

    Training! Management! Pay! It was just the worst!


  11. Loan Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Processor in Houston, TX
    Current Employee - Loan Processor in Houston, TX

    I have been working at Sutherland Global Services full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good starting salary, good location.

    Cons

    Lack of security due to the nature of the industry.

    Advice to Management

    Be more cognizant of the work dynamics between employees and Team Leads. Set a better and more neutral measurement for recognizing the employees that assist in contributing to the company's success. Understand that social favoritism may lead to valuable employees being overlooked.



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