Sutherland Global Services

www.sutherlandglobal.com
Engaged Employer
Add Review

Sutherland Global Services Reviews

Updated April 23, 2015
636 reviews filtered by
  • Any Location
  • Any Job Title
2.7
636 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
331 Ratings

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)

Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. great interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Sutherland Global Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very detailed description of what day to day duites and expectations are

    Cons

    Base pay is below whatbi expected

    Advice to Management

    Increase base pay

  2. Helpful (2)

    Customer Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative in Rochester, NY
    Current Employee - W@H Customer Service Representative in Rochester, NY

    I have been working at Sutherland Global Services

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Completely remote position with the ability to work from anywhere in the US

    Cons

    Low pay and health insurance benefits are expensive. Company does not match 401k contributions.

  3. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Sutherland Global Services full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast growing company, salary is great for non consultants.

    Cons

    Top heavy and hierarchical org structure. Nepotism is rampant and be careful of who's toe you step on. The company has a a bad name in some locations based on how they treat employees.

    Advice to Management

    re branding and treat staff better

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. GTI Speacialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - GTI in Houston, TX
    Former Employee - GTI in Houston, TX

    I worked at Sutherland Global Services (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Being able to help my co-workers resolve there PC issues gives me great joy.

    Cons

    Its always new charges to network work system and protocol, you have to be real careful and have a clear understanding on with going on.

    Advice to Management

    It sounds good, but I do my best work when I am helping co-workers

  6. Tech support

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Ability to Work at home

    Cons

    Highly un-flexibile schedule no time off

    Advice to Management

    No work/life balance

  7. Not a good experience thus far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Rochester, NY
    Current Employee - Sales Consultant in Rochester, NY

    I have been working at Sutherland Global Services full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to work from home

    Cons

    There is not a flex scheduling like we were told. Even though you get vacation pay, it is almost impossible to take any days off. Not very employer/employee friendly.

  8. I was an employee of Sutherland Global

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    many different companies within the company

    Cons

    A lot of call centers

  9. Helpful (1)

    Lost major WAH contract and lied said that company was not having anymore WAH FALSE! Contract was yanked. Flat out liers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cloud Source
    Current Employee - Cloud Source

    I have been working at Sutherland Global Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    40 hours plus OT was always a good thing. Not changing programs Offers health insurance and other benefits. Did get 99% of requested days off also if you submitted correctly ahead of time and not last minute

    Cons

    Lost a major Work from home contract that had over 200 employees.Upper management lost this contract since they did not know what they were doing at all. Promised the moon and delivered bottom of the sea results since it was hire anybody that can breath and we will just sort it out after training, and not people that knew what to do and how to troubleshoot. Where ever they send the upper management team next will also be the next program to close be it WAH or brick and mortar. To bad it was a good job. I hate to see this end but life goes on

    Advice to Management

    be part of the team and not just send out emails and when caught in a lie don't tell another

  10. People quit bosses, not their jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Rochester, NY
    Former Employee - Manager in Rochester, NY

    I worked at Sutherland Global Services full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Opportunity to work with a company that conducts business internationally. Ability to travel, work with people from different cultures and backgrounds. Numerous verticals of different service offerings, keeps the job interesting.

    Cons

    Poor leadership starts with the CEO, and rolls downhill.

    Advice to Management

    Read a book, any book about leadership and you will realize that people are your most important resource.

  11. Training was better than taking calls. Had more fun, felt more like a team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Representative in Miami, FL
    Former Employee - Work At Home Representative in Miami, FL

    I worked at Sutherland Global Services

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The job itself was easy, wasn't stressful and customers were not mostly irate. This job is also very convenient to do from the comfort of your own home This is good place for you if you need a job, but just like every call center this one has a high turnover rate as well.

    Cons

    They may sometimes manage to forget to pay you and the payroll correction could take forever and taking lunches and breaks on time is nearly impossible,sometimes you may miss a break because breaks are on hold and then you have to take lunch and if your lunch is late you can't take brake in the last hour so then your out of luck . Also when you have issues there are not many resources you could use but if you a late or absent there is always someone there to contact you in regards to that matter. I also didn't like how they don't take the taxes out your check which I was lead to believe they did so it was a big shock when it was time to do my taxes. The pay is like $9 but they take out for ss but once you have to put a side for taxes it brings you down to $8hr or less

    Advice to Management

    I really don't know what advice to give to management but try and listen to the employees to make improvement for the better.

Sutherland Global Services Photos

Work at Sutherland Global Services? Share Your Experiences

Sutherland Global Services

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.