Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated November 25, 2014
Updated November 25, 2014
525 Reviews
2.9
525 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
283 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a nice company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    The best things here in this company are the benefits they are providing.

    Cons

    Some of the Challenges in this company are the Salary and benefits sometimes we always have a dispute with this company its really hard to file a dispute since their payroll is in India it really takes time.

    Advice to ManagementAdvice

    Please Ask your employees what are the things you need to improve. Don't just say it to us Do it!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Customer Service - Turbo Tax

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Rochester, NY
    Former Employee - Technical Support Representative in Rochester, NY

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    They were very detailed in regard to training prior to releasing us to take live calls. In addition, we were given the opportunity to listen in as agents assisted customers, and this gave us a chance to advise the agent the steps we would take. This helped develop a relationship with our co-workers as well as gain an understanding of what the workflow would be like.

    Cons

    My main challenge was my commute of nearly 70 miles one way, combined with the relatively low income of under $10 per hour. I made the same money for similar positions nearly 20 years ago, but was grateful for the opportunity to receive any income by the time I was offered this position.

    Advice to ManagementAdvice

    Keep up the excellent training, but consider offering your employees wages that they can support themselves and their families with. The majority of those I worked with were younger, and I feel that with experience should also come compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Citi Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Lots of projects with big names

    Cons

    They don't pay that we'll and not a company who cares about employees.

    Advice to ManagementAdvice

    Treat employees better and recycle good employees by putting them on other projects when one ends.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Over all good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Dallas, TX
    Former Employee - Consultant in Dallas, TX

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Overall I liked the company. Training was alot of fun. The only reason I left was to take another job with better pay. Having said that, pay is normal for this type of work.

    Cons

    On the account I worked, felt like there was little chance to move based on my prior exp.

    Advice to ManagementAdvice

    Don't lock down advancement so tight. Over all great company in my opinon

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager in Syracuse, NY
    Former Employee - Team Manager in Syracuse, NY

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    Good Health Care, Opportunity for Advancement, Management Training Program, Promote From Within

    Cons

    Hours, Salary, Turnover of personnel

    Advice to ManagementAdvice

    Pay better for the work and hours you make your employees work.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    WAH Technical Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WAH Technical Specialist
    Current Employee - WAH Technical Specialist

    I have been working at Sutherland Global Services part-time (less than an year)

    Pros

    Working at home is great; Good promotion and bonus opportunities;
    Part-time work is only 25 hours mandatory, but you get opportunity for all the
    overtime you can handle.

    Cons

    Time-off is non-existent; have to make-up all time off;
    Software for WAH is only acceptable; Systems down frequently, practically every day there is
    a software problem that requires technical support to work without basic tools.
    Technical positions requires mandatory sales regardless of how good you are at technical support.

    Advice to ManagementAdvice

    Technical positions should pay more; time-off policies should be created for WAH positions.
    Initial training should be more specific to the real job requirements.
    Imposing sales requirements in a technical position should be eliminated.
    Sales should be a requirement of sales ONLY not CSR or technical positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Process Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesapeake, VA
    Current Employee - Anonymous Employee in Chesapeake, VA

    I have been working at Sutherland Global Services full-time (less than an year)

    Pros

    Flexible work schedule, benefits are ok

    Cons

    Manager doesn't listen to employees, wants you to work in silence. Some correspondence is very toneful. HR is non existent.

    No opinion of CEO
  9. 2 people found this helpful  

    Great Work At Home Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rochester, NY
    Current Employee - Customer Service Representative in Rochester, NY

    I have been working at Sutherland Global Services full-time (less than an year)

    Pros

    The company is filled with the nicest people. I enjoy waking up and going to work every day. People are so laid back and fun. They truly care about making us better customer service reps. When you screw up, they talk to you and help you become better at the areas you are struggling in.

    Cons

    training was 5 weeks and I feel like I learn more when I was on the phones myself and figuring it all out. I had about 1 day and a half to practice taking calls before being thrown in it. I wish there was longer and more time of practice with call taking.

    Advice to ManagementAdvice

    Not sure at this point what to say. All good things. Great managers and great people.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    More or Less, decent company but they need a lot of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Consultant in Rochester, NY
    Former Employee - WAH Consultant in Rochester, NY

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    Higher wage than most
    Some managers really great and really care
    Nearly all coaches / team leads sincerely care
    As I will acknowledge below, I WILL recommend this job, but watch your back and speak up when you feel the need. Know your rights.

    Cons

    Frequent tool issues, crashes
    Some managers leave a lot to be desired, inconsistent
    VERY inconsistent with company policy, including attendance guidelines, metrics
    High turnover rate
    They hire under qualified people now
    Over the 3 1/2 years I was there I / we progressively were made to do more work / support more departments as they were phased out

    Advice to ManagementAdvice

    Remember who you are and where you started. (It's the higher up managers who show their true sides.) The main manager who I was under was GREAT!

    Recommends
    No opinion of CEO
  11.  

    Good job...not the best technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Flexible within the industry segment I worked in. Allowed me to work from home and Office. Business all over the world.

    Cons

    Technology system solutions are out of date within the segment I worked. Other companies passing them at lighspeed

    No opinion of CEO

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