Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated September 29, 2014
Updated September 29, 2014
495 Reviews
3.0
495 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
267 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 16 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 23 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Promises to grow in the company with empty follow through.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead  in  Rochester, NY
    Former Employee - Team Lead in Rochester, NY

    I worked at Sutherland Global Services full-time for more than 3 years

    Pros

    Good commission plans. Great Benefits. Great place to learn about your worth and get some experience in the call center world.

    Cons

    no room for improvement, very unprofessional atmosphere. Two faced management.

    Advice to ManagementAdvice

    Please dont lead employees on for growth then when they do what is needed dont allow them to grow.

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Good job with employment, probably not the best career due to small raises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Rochester, NY
    Former Employee - Technical Support in Rochester, NY

    I worked at Sutherland Global Services full-time for more than 3 years

    Pros

    You work from home, you can communicate with coaches and managers through a messenger. This is a good job for call center or work from home type experience. It's also good experience for technical support.

    Cons

    Unless you are very consistent with attendance or perform extremely well, the raises seem to be quite minimal. I would prefer something with potential growth, and there's not much room for advancement.

    Advice to ManagementAdvice

    I would ask for larger raises etc.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Not the best, but certainly not the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time

    Pros

    The ability to work from home was definitely a pro. There was also good support available in the event that a customer had a question that you didn't know the answer to. Generally I enjoyed the work, just not the culture.

    Cons

    No matter how hard I tried, it seemed that I kept getting stuck with the late shift. Unfortunately this did not fit into my life well, so I was forced to move on.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    extremely positive and would love to come back

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Rochester, NY
    Former Employee - Consultant in Rochester, NY

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Great atmosphere to work in and terrific training to get you ready for the floors

    Cons

    remembering ALL the product knowledge

    Advice to ManagementAdvice

    be careful of the floor managers you hire

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great corporation to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier I Technical Support  in  Hampton, VA
    Current Employee - Tier I Technical Support in Hampton, VA

    I have been working at Sutherland Global Services as a contractor for more than a year

    Pros

    Global corporation. You can literally work anywhere in the world. A lot of opportunity to pick up endless skill-sets.

    Cons

    Not very organized in hierarchy. This can be very challenging as turn-over rate is very high even with management. Salary is usually unfair.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Greath company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative  in  Rochester, NY
    Current Employee - W@H Customer Service Representative in Rochester, NY

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    W@H, opportunity for advancement in company QUICKLY if you have the skill & will.

    Cons

    Bit of confusion with multiple superiors.

    Advice to ManagementAdvice

    Immediate management needs to be all on the same page! One project as it grows can have many TM's -- with a variety of answers to the same question.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Be Honest and the customer is the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services part-time for more than a year

    Pros

    Its a paycheck, Hmmm let me think

    Cons

    Be honest when hiring employees, fix your systems.

    Advice to ManagementAdvice

    When hiring in employees be honest with them, Do no tell them it is not a selling job . then demand the sales- stand up to your client base, you say you are all about customer satisfactionr- how about employee satisfaction as well? When a customer says no drop it- how would you feel if it was done to you? You are piling too much stress on our tech agents- this why you have such a high turn over

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Office Culture and middle management

    Cons

    Comp and benefits, employee retention

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Steady work, but there was too much moving around within the facility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chat Associate  in  Syracuse, NY
    Former Employee - Chat Associate in Syracuse, NY

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Steady work with some choice in shifts
    Offered a new assignment when old ones ended.
    Good training programs and post training support.

    Cons

    Did not like being moved from area to area every few weeks. Work areas were too noisy due to several boomboxes brought in by management.
    Client kept changing its policies, sometimes doing a complete about-face on some issues.
    Too many metrics and too much time spent discussing metrics.

    Advice to ManagementAdvice

    Bring back free coffee
    Get rid of the boom boxes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations  in  Houston, TX
    Current Employee - Operations in Houston, TX

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    Lots of different clients and opportunities

    Cons

    The accounts dont always last long and pay not so good

    Advice to ManagementAdvice

    APPRECIATE THE EMPLOYEES MORE

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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