Sutherland Global Services

www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated June 29, 2015
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2.7
Rating Trends
Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
353 Ratings

Pros
  • The ability to work from home was definitely a pro (in 21 reviews)

  • The work environment as a company is very good (in 24 reviews)

Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Pros and Cons

699 Employee Reviews

Sort: Popular Rating Date
  1. Good job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cust Service Representative in Alexandria, LA
    Former Employee - Cust Service Representative in Alexandria, LA

    I worked at Sutherland Global Services full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Consistant 40+ hrs every week, consistant pay.

    Cons

    Being on time is an absolute must!


  2. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Syracuse, NY
    Former Employee - Customer Service Representative in Syracuse, NY

    I worked at Sutherland Global Services full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I learned world class customer service skills. It was great working with others and helping people with issues that are upset it fells good that I have the power an skill to defuse an irate customer. I got to experience the skill of sales its a great job.

    Cons

    Sometimes you get overwhelmed with customers and co workers. The management could of used better people but Sutherland was a great experience.


  3. Online AT&T Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Online Representative in Syracuse, NY
    Former Employee - Customer Service Online Representative in Syracuse, NY

    I worked at Sutherland Global Services full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Loving to end a chat session with a satisfied customer.

    Cons

    To many systems to work with in between 2 chat calls.

    Advice to Management

    Less systems to work with would be very helpful.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY

    I worked at Sutherland Global Services

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    work environment was different.

    Cons

    difference of a opinion on how things were done

    Advice to Management

    Management was great.


  6. Good Job for College Students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY

    I worked at Sutherland Global Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Have a good employee benefits and an excellent Human Resources staff. Good enviroment and huge technological equipment to you can realiza tour job.

    Cons

    The schedules not are the better for the single parents who wants to having a career because have a lot of evening shift that taking all your day.

    Advice to Management

    Develop choices for single parents with convenience schedules begin at morning and finish at evenings like 8-5 or 9-6. And bring the evening shift to students and people who dont have family.


  7. Helpful (2)

    Desktop Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Desktop Support Analyst in Americus, GA
    Former Employee - Senior Desktop Support Analyst in Americus, GA

    I worked at Sutherland Global Services full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good hours. Stable Job. Good benefits

    Cons

    Low pay. Hard to move up. Contract positions

    Advice to Management

    Pay a little more attention inhibiting professional growth in your employees and less in personal gain.


  8. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from home and have computer sent to you.

    Cons

    No guarantee client will stay

    Advice to Management

    Treat everyone as you want to be treated.


  9. Helpful (2)

    A job that never changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Specialist in Americus, GA
    Former Employee - Senior IT Specialist in Americus, GA

    I worked at Sutherland Global Services full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    You will always have a job here unless you are on a contract that suddenly ends.

    Cons

    Pay is very low and raises are hard to come by.

    Advice to Management

    Worry just a little more about the professional growth of your employees.


  10. Helpful (4)

    Unprofessional and Beyond Disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The one thing I did enjoy was my co-workers and some of the customers that called in.

    Cons

    Our schedules and desks changed every 2 weeks or so...I lost count on how many different desks I had...the turnover was outrageously high.

    Advice to Management

    Stop hiring quantity over quality and pay employees a decent living wage.


  11. Helpful (2)

    Overview of Work Culture at SGS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager - Human Resources in Pittsford, NY
    Former Employee - Manager - Human Resources in Pittsford, NY

    I worked at Sutherland Global Services (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good exposure and complete ownership and accountability of work

    Cons

    Working continuously in night shifts, may cause health issues in long run.

    Advice to Management

    Focus towards new business and improving on current business



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