Sutherland Global Services Reviews

Updated August 24, 2015
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2.7
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Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
378 Ratings

Pros
  • The ability to work from home was definitely a pro (in 21 reviews)

  • The work environment as a company is very good (in 24 reviews)

Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Pros and Cons

759 Employee Reviews

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  1. Truth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Houston, TX
    Former Employee - Team Manager in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to work for, room for advancement.

    Cons

    Houston office needs work on it

    Advice to Management

    Better business practice for Houston Location

    Sutherland Global Services Response

    Aug 27, 2015 – Talent Brand Strategist

    Thanks for your review! We’re glad you enjoyed your time with us, and are happy to hear your appreciation for the many advancement opportunities here at Sutherland. Your comment on the Houston ... More


  2. Great Place to Work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Rochester, NY
    Current Employee - Consultant in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland Global Services (Less than a year)

    Pros

    Employees from many different backgrounds Opportunities to Advance Career Counseling Training Supportive Environment Great Health Benefits Fun Coworkers Rochester has a very low cost of living

    Cons

    Not an easy job to do as you have to deal with unhappy customers Large company Winters in Rochester are tough

    Advice to Management

    Keep doing what you're doing. I was surprised by how great of a place Sutherland is to work. You have a lot of talented employees who are a credit to your recruiting efforts.

    Sutherland Global Services Response

    Aug 27, 2015 – Talent Brand Strategist

    Thanks for taking the time to review Sutherland! We’re super pumped to hear your positive remarks! It’s enthusiastic people like you that drive our success, and we’re glad you’re on our team. It is ... More


  3. Good company to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in New York, NY
    Current Employee - Tech Support Representative in New York, NY
    Recommends
    Positive Outlook

    I have been working at Sutherland Global Services full-time (Less than a year)

    Pros

    Offers health, dental and vision dental benefits. There is also am option to work from home if that's what you wanna do and they promote from within.

    Cons

    I have just started so there are no cons as yet. I will update later in theye are any changes.

    Advice to Management

    Nothing as yet because I just started with the company. I will have more to say when I get seasoned into the company.

    Sutherland Global Services Response

    Aug 27, 2015 – Talent Brand Strategist

    Thanks for your review! We’re glad you’re here and we can’t wait to see where you go with us! We believe strongly in promoting from within and encourage employees to take advantage of our LEAD ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Negative Outlook

    I have been working at Sutherland Global Services full-time (More than 5 years)

    Pros

    Steady check, and money isn't that bad if you are able to make quotas. I work in a quiet office, unlike the others in Rochester.

    Cons

    The benefits and hourly pay are terrible. The HR team is unresponsive to over payments that have been taken from me for Health Insurance premiums. They say that policies listed on the company hr site are incorrect, yet they have been there for around 2 years, at the least now.

    Advice to Management

    Advice to HR - follow policies. Management - I love my direct managers, however a 401k match and competitive pay would help with the incredible turnover.

    Sutherland Global Services Response

    Aug 27, 2015 – Talent Brand Strategist

    Thanks for your review! We’re very proud to be a part of your career development for the past 5 years, and please rest assured that your comments will be taken to heart. We believe strongly in a ... More


  6. Helpful (2)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Consultant in Las Vegas, NV
    Former Employee - Customer Service Representative/Consultant in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sutherland Global Services full-time (More than a year)

    Pros

    I loved everything about the company especially that I could work at home. They have 401k options as well as tons of employee incentives and prizes almost every month. I was nominated for employee of the month in my first month following finishing training

    Cons

    If you work at home you have to have out of the house activities to balance things out but other than that there's no downside as far as I'm concerned.

    Sutherland Global Services Response

    Aug 27, 2015 – Talent Brand Strategist

    Hello and thank you for your review! We’re glad your time spent on team CloudSource, Sutherland’s work at home division, was enjoyable and beneficial to your career advancement. We strive to ... More


  7. Helpful (1)

    Great advancing opportunities

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Consultant in Rochester, NY
    Current Employee - Sales Consultant in Rochester, NY
    Recommends

    Pros

    I have been here for 3 weeks now. The training is very extensive! Lot of information.

    Cons

    The company hires a lot of young people.. which sometimes can be annoying because of their maturity level at work.

    Sutherland Global Services Response

    Aug 27, 2015 – Talent Brand Strategist

    We appreciate your review and are happy you’ve joined our team! At Sutherland, we believe in equipping our employees with the tools necessary to succeed. Our training courses are designed to ... More


  8. Decent company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst in Tulsa, OK
    Former Employee - Business Systems Analyst in Tulsa, OK
    Recommends
    Positive Outlook

    I worked at Sutherland Global Services full-time (Less than a year)

    Pros

    There are plenty of opportunities to transfer to other locations. Lots of vacation days for those who stay there a long time.

    Cons

    I was bored here. There wasn't much for me to do. Their IT department is in New York and application support is in India. If you submit a ticket for help it might be 2 months beforr its taken care of. You better save up your vacation days because that's what you'll need to use for snow days. They don't close for snow days.

    Advice to Management

    All management was friendly to me. My manager was great. No problems.

    Sutherland Global Services Response

    Aug 27, 2015 – Talent Brand Strategist

    Hello and thanks for your review! We’re sorry to hear about your struggles with our IT department. We strive to have efficient internal processes and believe strongly in an engaging work environment ... More


  9. Working at Sutherland/Cox Communications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - W@H Customer Service Representative in New York, NY
    Former Employee - W@H Customer Service Representative in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland Global Services full-time (More than 5 years)

    Pros

    Benefit of Working at Sutherland was you work out of your home. No Traveling, no dress code.

    Cons

    Very disorganized, they also added sales to our tech support position this was mandatory, and if you do no like selling then look elsewhere. Pay is low.

    Advice to Management

    Organize computer systems as they were difficult to work with. Meetings would have been beneficial.

    Sutherland Global Services Response

    Aug 27, 2015 – Talent Brand Strategist

    Thank you for your review and being a part of our work at home team, CloudSource. We’re sorry to hear that your time spent with us was a bit misleading. It is important to us that all communication ... More


  10. A good place to get experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sutherland Global Services full-time

    Pros

    Decent training, certain programs can offer decent compensation although there are a lot of ways to lose your commission. They tend to promote from within so there is a chance for advancement.

    Cons

    As mentioned there are a lot of ways to have your commission and bonuses though it may have changed. They will try to get as much as they can from you with as little compensation as possible. Also in an effort to fill seats they will hire pretty much anyone and see if they work out so the atmosphere can be incredibly unprofessional at times.

    Advice to Management

    Tightening up the hiring practices would go a long way in keeping more professional entry level candidates from seeking other opportunities. Treat employees like people not number generators.


  11. Technical Support Position Too Overwhelming

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time

    Pros

    Good benefits after 90 days.

    Cons

    Bad hours, not enough training, major pressure to meet sales goals. More concerned with selling than helping to solve customer's problems.



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