Sutherland Global Services Reviews

Updated July 28, 2015
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2.7
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Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
368 Ratings

Pros
  • The ability to work from home was definitely a pro (in 21 reviews)

  • The work environment as a company is very good (in 24 reviews)

Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Pros and Cons

733 Employee Reviews

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  1. wasn't for me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible scheduling, easy interview and work from home.

    Cons

    Didn't stay long enough to experience downside. Training was too much information/information overload.


  2. Enjoyable job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Liverpool, NY
    Current Employee - Consultant in Liverpool, NY

    I have been working at Sutherland Global Services (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I like the people and the job I do - It's nice to feel as if you're in a family environment. The fact that if something happens they try to place you in other programs is good as well. If you follow the rules and pay attention you can learn a lot of really good information.

    Cons

    Sometimes the job can be frustrating, since it is a call center. Pay is a little low for the work you have to do but can be made up for with performance based commission.

    Advice to Management

    Raise the pay rate, we lose good people because of higher pay elsewhere and end up having a lower quality employee.


  3. good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    the trainers are informative and helpful

    Cons

    some employees are immature and cause confusio

    Advice to Management

    get people on the floor sooner making money


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  5. Customer Support Officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Support Executive in Pittsford, NY
    Former Employee - Senior Customer Support Executive in Pittsford, NY

    I worked at Sutherland Global Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Income, Cab service, Allowance

    Cons

    Pressure, No personal life, Extending shift, Targets

    Advice to Management

    Should have better working environment


  6. Contract Underwriter

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    I enjoy analyzing loan application according to investor guidelines in order to satisfy the needs of our clients. I love researching to find the answer and moving families with refinancing their homes or purchasing a new one.

    Cons

    The only cons to the business is the long hours you put in to cover the high volume of work. You have to love what you're doing in order to be dedicated. I guess that's why I'm still in the business.

    Advice to Management

    Value your employees for they are an asset to your company.


  7. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Texas in Houston, TX
    Former Employee - Texas in Houston, TX

    I worked at Sutherland Global Services full-time (Less than a year)

    Pros

    Great Company for Starters in Callcenter field.

    Cons

    The Company will lay you off without notice. Not a good place as far as a Career.

    Advice to Management

    Need more qualified trainers and to help employees suceed in their job .


  8. A company to avoid

    Former Employee - Anonymous Employee in Decatur, GA
    Former Employee - Anonymous Employee in Decatur, GA

    I worked at Sutherland Global Services (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Hours and overtime. Easy interview. The opportunity to work from home.

    Cons

    Training! Management! Pay! It was just the worst!


  9. Loan Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Processor in Houston, TX
    Current Employee - Loan Processor in Houston, TX

    I have been working at Sutherland Global Services full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good starting salary, good location.

    Cons

    Lack of security due to the nature of the industry.

    Advice to Management

    Be more cognizant of the work dynamics between employees and Team Leads. Set a better and more neutral measurement for recognizing the employees that assist in contributing to the company's success. Understand that social favoritism may lead to valuable employees being overlooked.


  10. work at home rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Customer Service Representative in Pittsford, NY
    Current Employee - Work At Home Customer Service Representative in Pittsford, NY

    I have been working at Sutherland Global Services (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great people to work for and great hrs during peak season.

    Cons

    If only seasonal, no hours til peak hrs.

    Advice to Management

    Great management.


  11. Senior Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great hours, fair commission plan, advancement opportunities, excellent mid-management, ongoing training, stable company with worldwide opportunities, Team environment

    Cons

    training lacked in some programs, sometimes expectations were too high on metrics in order to service properly your pipeline, head of program was usually unapproachable by consultants



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