Sutherland Global Services

  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

3.0 447 reviews

75% Approve of the CEO

Sutherland Global Services Chairman and CEO Dilip R. Vellodi

Dilip R. Vellodi

(247 ratings)

56% of employees recommend this company to a friend

Review Highlights

Pros
  • They offered work from home opportunities at one point(in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity(in 21 reviews)


Cons
  • Work life balance is depends upon project you are working on(in 10 reviews)

  • have got night shifts and have to follow international calender(in 14 reviews)

447 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Work at Home - Customer Care Consultant

    WAH Customer Care Consultant (Current Employee) Nashville, TN

    ProsI love the flexibility that working from home provides! No commute - no road rage (lol), no brownbag lunch or fast food expense.

    ConsI sometimes miss having face-to-face communication with coworkers

    Advice to Senior ManagementContinue listening to your employees. We want to do a good job but sometimes need more support on systems

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Continuous learning will help you improve your personality and promotion

    Senior Quality Specialist (Former Employee) Chennai (India)

    ProsThe work is easy and you should be customer centric rather than company centric. You'll need to check all the possible ways to help the customers which will help you reach your metrics. Smart working is greater than hard working. Never miss an opportunity to lead a group or any responsibility. Always spend at least extra 15 minutes after your shift to learn more about your job. This will help you learn more about your job and your job expectations.

    ConsExtended shift timing due to lack of employees and continuous long shifts during November - January. This is applicable to Amazon program alone.

    Advice to Senior ManagementBetter avoid squeezing the employees during seasons but try to understand their need for adequate rest of body and mind which will help them become more productive. You can provide at least Rs.5000/- incentive to all employees regardless of metrics achievement. This is motivate the employees to contribute more.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Absolutely love my job

    Team Manager (Current Employee) Windsor, ON (Canada)

    ProsManagement is really willing to help you improve. Opportunities consistently to advance within the company. Value employee input. Willing to work with reps who need assistance. New building is great. Love that Sutherland raises and donates money for charity.

    ConsClient requests are at times erratic and difficult to implement on the time schedule. Attrition is high partly because there are only yearly pay raises.

    Advice to Senior ManagementMore opportunity throughout the year to get a pay increase.

    – I'm optimistic about the outlook for this company

    Sutherland Global Services Sourcing Solutions Specialist responded to this review

    Jul 1, 2014

    Thanks for taking the time to write a bit about your experiences at Sutherland, and it is refreshing to hear how your career is being positively affected. Aiding in the growth and advancement of our ... More
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Career started with sutherland

    Consultant (Current Employee) Chennai (India)

    ProsCan develop your technical skills

    ConsHave to face some politics

    Advice to Senior Managementdon't do politics with the employee

    – I'm optimistic about the outlook for this company

    Sutherland Global Services Sourcing Solutions Specialist responded to this review

    Jul 1, 2014

    Hello, and thank you for your review. I like your title, “career started with sutherland.” Entering the professional world can be tough, but Sutherland continues to help employees learn, grow ... More
    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Opportunity

    Anonymous Employee (Current Employee)

    ProsGreat opportunity, hire from within, great benefits, international travel, ability to learn the business inside and out in a short period of time.

    ConsLower pay scale being a bpo.

    Advice to Senior ManagementNever forget to develop your people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Sutherland Global Services Sourcing Solutions Specialist responded to this review

    Jun 20, 2014

    Hello, and thanks for taking the time to share your thoughts on Sutherland. I’m glad you’ve chosen to highlight the word “opportunity.” There is nothing greater than being given the opportunity to ... More
    • Culture & Values
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    • Approves of CEO

     

    Great Place to work

    WFM Manager (Current Employee) Cochin (India)

    ProsI have been working with SGS for last 8 years and find the best place to work. opportunity to learn/ exposure to global business. SGS groomed me up in both personnel and professional

    ConsNot 100% Organized in hierarchy. this is challenging at times as well as in a long run helping us. exposed to next level every easily and freedom to get on to next other verticals due to unorganized approach

    Advice to Senior ManagementGreat leaders though needs to be more transparent especially HR side.

    Yes, I would recommend this company to a friend

     

    handling many US project with quality and perfection.

    Technical Support (Former Employee) Chennai (India)

    ProsGood pay masters, promotions given on time and opportunities to move different geographical location.

    ConsRecoginition in way of providing certificates and cash vouchers appreciating the executive for the quality services.

    • Culture & Values
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    • Approves of CEO

     

    To work at Sutherland I have lots of experience about the real work

    Technical Support Representative (Current Employee) Sault Ste. Marie, ON (Canada)

    ProsThe best reason to work here that learn new things and use my knowledge about computer and experience from my last job

    Conswork with server and doing the networking

    Advice to Senior ManagementShould give some chance to the new worker who can show their talent and learn from your company

    – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Passionate team and a great place to work, huge employee count , employee oriented

    Senior Consultant (Current Employee) Ernākulam (India)

    ProsGood team, great experience, wide spread all over the globe

    Conshave got night shifts and have to follow international calender

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Great Company

    Technical Support Consultant (Current Employee) Silver Spring, MD

    ProsWorking for Sutherland Global has opened the doors for many people that are searching for the Work for Home position.

    ConsDo not have anything negative to say

    Advice to Senior ManagementJust started in the field, so my future goals are still in the thought process.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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