Sutter Health

www.sutterhealth.org
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Sutter Health Reviews

Updated March 4, 2015
Updated March 4, 2015
176 Reviews
3.4
176 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutter Health President and CEO Pat Fry
Pat Fry
70 Ratings

Review Highlights

Pros
  • Great benefits and if you are with the right group can be a rewarding experience (in 13 reviews)

  • They still have a pretty good benefits package (in 9 reviews)


Cons
  • Upper management shows no appreciation of staff, work load unbalanced (in 9 reviews)

  • SMF is currently losing lots of senior management staff due to frustration of not being able to effectively make change (in 3 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Stay Away from Sutter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutter Health

    Pros

    Good benefits
    Great place to work for you slackers out there
    That's it!

    Cons

    Old fashioned management style
    Poor communication
    Punching the time clock is more important than getting the job done
    Overwork high performing employees, chasing them away
    Old buildings with environmental issues
    Older employees into game playing and politics big time and get away with it
    Slacker employees receive more credit than they deserve - no management or consequences for inability to get the job done
    Hard working employees are just worked harder and not given any credit

    Advice to ManagementAdvice

    Learn to be better managers
    Improve communication skills
    Very dysfunctional organization
    Good place to work for slackers but not for managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    S3 filled with Nordstrom employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutter Health

    Pros

    Know the right people get far.

    Cons

    Unless your a former Nordstrom employee, or you know the right person in management you won't get far. The agents hired in the S3 contact center don't have any experience. They call themselves HR but they staff people who don't even have degrees, much less experience in HR. When they mistakenly hire people capable of doing the job, they harass them. Movement is based on favorites not merit. They claim to care about customer service but really it's about getting the bottom of the barrel Nordstrom employees.

    Advice to ManagementAdvice

    Clean house and stop allowing inadequate managers to staff their friends. Nordstroms is retail not healthcare!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Poor management and work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutter Health

    Pros

    Compensation = fine
    Benefits = pretty good, but could be better

    Cons

    Sutter is operating very lean due to poor financial performance-- there were many layoffs and they moved to centralizing many business functions in Roseville, CA. Many processes are not running smoothly anymore. This model will take time to fix.

    The biggest issue is having very poor work/ life balance. Leadership/ management doesn't care how truly thin we are operating or recognize it in any meaningful manner. Management rarely asks about the challenges we face, but even if they do, they don't attempt to really do anything about it. The answer is work more hours and just get it done... even if it is rushing to get something done just for the sake of crossing something off the annual plan, fully knowing rework will need to occur later. What an incredible waste of time and inefficient way to operate. I understand the importance of trying to measure performance, but clearly, leadership has not caught on that there is a difference between looking like you accomplished something on paper vs. actually accomplishing something. What happened to the idea of doing quality work over quantity? If you like doing quality work the first time to prevent inevitable headaches down the road, this is not the organization for you.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Not immune to corporate America thinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutter Health full-time (less than a year)

    Pros

    I met some really good people, ones I really enjoyed seeing each day. The managers are really personable, and there are some employees who are very dedicate, to the point where it cuts into their personal lives.

    Cons

    -They expect managers to work weekends and pseudo-holidays, even if they work 50+ hour weeks.
    -staffing levels were kept at a minimum, which led to employees having to work overtime week after week.
    -some of the processes were outdated, not even using computers to handle tasks that would take a fraction of the time if they did

    Advice to ManagementAdvice

    Listen to employees and learn exactly what they do on a daily basis to better improve work/life balances. If nothing else, trust the numbers that show the need for more staff on a permanent basis, not crisis by crisis.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Working here was like walking into a snake pit every morning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Specialist in Sacramento, CA
    Former Employee - IT Specialist in Sacramento, CA

    I worked at Sutter Health full-time (more than a year)

    Pros

    Its a great place IF and that's a bit IF you are within the Golden Circle. If not, management will make your life a living hell. The "Pro" is only if you are in that Golden Circle.

    Cons

    Way too many to list, however - lack of communication and clear direction is a huge problem.

    Advice to ManagementAdvice

    Make your stated business culture a reality. Don't just talk the talk - walk the walk and provide beneficial guidance for specific projects to employees. They cannot know what you want by osmosis.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Laid off after nearly 30 years due to our new National Healthcare Initiative.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office in Modesto, CA
    Former Employee - Office in Modesto, CA

    I worked at Sutter Health full-time (more than 10 years)

    Pros

    Salary, health insurance, paid time off, vision, dental, however they are cutting these. Management used to be good before Sutter took over.

    Cons

    Outsourcing every thing possible and consolidating hundreds of office support jobs to one center for all Sutter Health affiliated hospitals and medical groups, HIM, accounting, HR, EAP. Hundreds have beeb laid off.

    Advice to ManagementAdvice

    Quit thinking only about your own pocketbooks. You have left a lot of people out on the streets.

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Sutter Health - Technical Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Mather, CA
    Former Employee - Senior Project Manager in Mather, CA

    I worked at Sutter Health full-time (less than a year)

    Pros

    Sutter Health medical practitioners are first rate. Hopefully dependance on Information Technology will not detract from their ability to provide good care, because Sutter Health Information Services is a tremendously immature organization.

    Cons

    Project Managers were placed into highly volatile positions, expected to represent the interests of Servcie Line Management. That's normal and definitely not the problem. The Management would hide behind the Project Managers. On occasions when the other Service Lines would push back (which they do, because senior leadership does nothing to facilitate their effectively working together) and while the Project Manager was doing exactly as directed, the Management would play dumb and throw the Project Manager to the wolves. This is compounded by Sutter Health insisting on underpaying resources (employees and contractors). The talented ones leave for greener pastures, while the rest are promoted into more senior roles.

    Advice to ManagementAdvice

    Take a moment to spend some time with the Management from the other Service Lines, genuinely collaborating with them to successfully provide services that benefit the organization as a whole. Work with the Service Lines to understand and anticipate their needs. You spend way too much effort being reactive. Try to be proactive for a change. Learn to quickly make a decision and stand by it. Stop hiding in the trenches and expending all your effort to defray responsibility. Lastly, hire and promote managers that actually have a clue how to manage resources and hold them accountable to deliver results.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Not the employer of choice anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SHSS in Sacramento, CA
    Current Employee - SHSS in Sacramento, CA

    I have been working at Sutter Health full-time (more than 8 years)

    Pros

    The only pro that I can think of is that there are some amazing people that are employed at Sutter Health that are very dedicated.

    Cons

    Sutter Health is just like any other low grade 3rd world business. They continue to take from their loyal employees. Currently relocating which means a further drive for a lot of the employees. Discontinuing longevity bonuses, raising the cost of medical benefits and reducing yearly raise percentage by a whole percent. So for example if you are doing your job up to their standard you would only get a 2% raise, this isn't even a cost of living raise. Sutter used to pride themselves as the Employer of Choice. Can't say that I would label them as that anymore.

    Advice to ManagementAdvice

    Support your loyal employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Office Staff - SPMF, San Francisco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Staff in San Francisco, CA
    Current Employee - Office Staff in San Francisco, CA

    I have been working at Sutter Health full-time (more than a year)

    Pros

    Health benefits are fantastic; location for public transportation is good and free shuttle service between locations. Co-workers are helpful and easy to work with.

    Cons

    Upper management shows no appreciation of staff, work load unbalanced. Preferential treatment shown to some. Some staff are located in cramped too small cubicles. Moral very low. Poor communication.

    Advice to ManagementAdvice

    A little staff appreciation goes a long way...... Get to know who your employees are, we are there in the office you just don't seem to see us. Do you know our names or what we really do? Make an effort to find out, your company doesn't run without us. There is a reason so many people are jumping ship. Have a monthly lunch, raffle gift cards.....employees that feel somebody cares are much happier workers...even putting in the effort to pretend you care works.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Not everyone is created equally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EHR Imlementation
    Former Employee - EHR Imlementation

    I worked at Sutter Health full-time (more than a year)

    Pros

    Some very nice people work at Sutter

    Cons

    Loyalty at Sutter is very unidirectional.

    Advice to ManagementAdvice

    Show some respect for your employees,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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