Swan and Dolphin Resort Reviews

Updated March 27, 2015
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2.8
19 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Paul Scott
8 Ratings

Employee Reviews

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  1. Nice place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Swan and Dolphin Resort

    Pros

    The people are amazing and wonderful to work with most of the time

    Cons

    depending on what area you get into determine the growth you will get both personal and career, training

    Doesn't Recommend
    Neutral Outlook
  2. It's ok job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Swan and Dolphin Resort

    Pros

    Benfits for hotels health insurance

    Cons

    Magnment Is ok don't believe in moving cast up to their goals

  3. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet in Lake Buena Vista, FL
    Current Employee - Banquet in Lake Buena Vista, FL

    I have been working at Swan and Dolphin Resort part-time (more than 8 years)

    Pros

    Great benefits, advancement opportunities, great location, employee cafeterias, 401k, health insurance, Starwood hotels, discount rates, tuition reimbursement, a couple Disney tickets a year...

    Cons

    Can't think of one.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
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  5. Horrible!!! The best way to get promoted is to be friend with the manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pastry Cook in Lake Buena Vista, FL
    Current Employee - Pastry Cook in Lake Buena Vista, FL

    I have been working at Swan and Dolphin Resort full-time (less than a year)

    Pros

    I dont find a good reason to work here. This company was the worst mistake i made my life!!! The employee turnover in this hotel is very high.

    Cons

    Health insurance is not worth it, only friends get promoted, and if you are a hard worker you get stucked in the same position forever.

    Advice to ManagementAdvice

    My advice to the management is to go back to college and learn how to run a big business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. worst job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Orlando, FL
    Current Employee - Cashier in Orlando, FL

    I have been working at Swan and Dolphin Resort part-time (less than a year)

    Pros

    nice people ,easy job , flexible

    Cons

    the pay is horrible , you rarely see the manager, they cut your hours in the second week, not worth working here

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Walt Disney World Resort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Construction Manager in Orlando, FL
    Current Employee - Construction Manager in Orlando, FL

    I have been working at Swan and Dolphin Resort full-time (more than 5 years)

    Pros

    Great company to work for.

    Cons

    Very competitive and demanding at times.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Hotel losing it's place in the Orlando market, and it sure shows!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recreation Attendant in Orlando, FL
    Current Employee - Recreation Attendant in Orlando, FL

    I have been working at Swan and Dolphin Resort part-time (less than a year)

    Pros

    Flexible Hours, although I have been On Call they allow me to work only a couple days a week, but do not guarantee I get the shifts I want.
    Free Lunch, although it is possibly under cooked, or unappetizing. Free is free, and they always have salad!

    Cons

    Coming from a resort that took care of their guests, it truly shows. Working in hospitality it is sad to see how fellow team members and management does not care how their guests feel or try to resolve guest issues. Working in such an entry level position, nobody wants to listen to you!
    Pay is far below what you should be making in a resort.

    Advice to ManagementAdvice

    The GM came into my orientation asking what the number one thing he was looking for. I replied guest satisfaction and pleasing all the guests. His response was "We'll get back to that." following up with, "We're looking for profitability, money!" This was unheard of from me, as I have been drilled time and time again that the guest is always right, you are here for the guest, and we want to make a special memory for the guest. While doing that you will end up obtaining profit and a repeat guest. You do not tell the front line that, save it for upper management meetings. I should have walked out that day, the only regret I have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Great for experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Swan and Dolphin Resort

    Pros

    Time off was easy, team members were a great

    Cons

    leadership was sometimes none supportive

    Advice to ManagementAdvice

    Train the trainer

    Recommends
    Negative Outlook
    No opinion of CEO
  10. A world of excitement.

    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Swan and Dolphin Resort as an intern

    Pros

    The people are simply amazing, its not just a resort, its an experience.

    Cons

    There are no cons in eyes

    Advice to ManagementAdvice

    Keep the Disney tradition afloat.

    Approves of CEO
  11. Great place to gain experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Swan and Dolphin Resort part-time (more than a year)

    Pros

    Salary positions offer very competitive rates.

    Cons

    During slow season hours are cut and certain areas of the hotel have zero customers.

    Recommends
    Neutral Outlook
    No opinion of CEO

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