Swanson Health Products

www.swansonvitamins.com
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Swanson Health Products Reviews

Updated December 26, 2014
Updated December 26, 2014
10 Reviews
3.4
10 Reviews
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Recommend to a friend
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Lee Swanson
4 Ratings

Employee Reviews

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  1.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fargo, ND
    Former Employee - Customer Service Representative in Fargo, ND

    I worked at Swanson Health Products full-time (more than a year)

    Pros

    at cost prices for employees. company pays half for massage.
    on site fitness center so you don't get credit if you have your own membership elsewhere.
    flexible with school schedule, if your a student
    If you want to work in customer service, this is probably the least stressful place to work for.
    Yearly Bonus

    Cons

    Wages have actually improved a lot after I left so I can't say there is a problem with wages. as with any customer service role, your job is to be on the phone, not talking to your neighbor so you don't really get to meet people who don't sit close to you. but like I said, thats with any CSR role.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Rude customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Fargo, ND
    Former Employee - Call Center in Fargo, ND

    I worked at Swanson Health Products

    Pros

    Friendly staff and helpful team leads. Very nice facility. Good benefits and flexible scheduling.

    Cons

    Rude customers. The training leads you to believe there aren't many rude customers. Lonely environment if you have to work late hours. It gets very boring and depressing.

    Advice to ManagementAdvice

    Better skill training.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Terrible place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fargo, ND
    Former Employee - Customer Service Representative in Fargo, ND

    I worked at Swanson Health Products full-time (less than a year)

    Pros

    They have a gym that's open 24/7. Otherwise..

    Cons

    They use an out dated DOS program for placing orders and requesting catalogs. It can be confusing. Not only that, but they force you to say "It was a pleasure to serve you!" at the end of every call. Training was OK, but they peer you up with a mentor when you start taking calls. Sounds good, except your mentor is breathing down your neck, tapping the screen and shaking their head when you've done something wrong.

    Advice to ManagementAdvice

    Seriously, I don't care how stable your DOS program is. It's out dated. Period. It's confusing and NO ONE likes it. The old monitors from the 80's need to go as well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Not the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Picker in Harrisburg, PA
    Current Employee - Picker in Harrisburg, PA

    I have been working at Swanson Health Products full-time (more than 3 years)

    Pros

    Freebies (outdated or ready to expire product) pretty much Monday thru Friday set hours. They have a picnic in the summer at the facility and a Christmas party at the Hilton in Harrisburg which is nice.

    Cons

    Favoritism, the boss snubs everyone. Lots of standing and walking. The more you work the more they want from you. Unless your one of those favorites. Then you just have to show up.They allow you to get 18 "points" before you get fired, but in my opinion if you get points in your first 90 days your not worth keeping.

    Advice to ManagementAdvice

    Treat everyone equally, give raises on performance not on weather they show up or not.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Didn't get paid well enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Fargo, ND
    Former Employee - Call Center in Fargo, ND

    I worked at Swanson Health Products full-time (more than a year)

    Pros

    Good Benifits, Good people to work with

    Cons

    Weekends, Hard to take time off when sick

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Spectacular place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Fargo, ND
    Current Employee - Customer Service in Fargo, ND

    I have been working at Swanson Health Products full-time (more than 3 years)

    Pros

    Exercise room, Health assements, Great snack area, and nice people.

    Cons

    If you work in customer service you have to work every other weekend. It seems that they promote males a lot faster than the females.

    Advice to ManagementAdvice

    There is a hard line between upper management and regular employees. It seems management really doesn't reach out to those who are not management. My manager barely talks to me.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    nice atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fargo, ND
    Former Employee - Customer Service Representative in Fargo, ND

    I worked at Swanson Health Products full-time (more than a year)

    Pros

    Discount on products. Almost always have rewards and games going on in call center, help make it fun. Willingness to work around school schedule since there are many college students in the area. 24 Hr gym with shower. Bonus at year end.

    Cons

    Not a lot of room to move to other departments even if you have a degree.

    Advice to ManagementAdvice

    Wages need to be more competetive if you want to keep good employees from leaving the company. Don't understand how profits can increase, yet yearly bonus do not reflect this?

    Recommends
    Positive Outlook
  9.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Fargo, ND
    Former Employee - Anonymous Employee in Fargo, ND

    I worked at Swanson Health Products

    Pros

    Let's you choose your hours, good pay for the most part.

    Cons

    lack of communication from seniority, leader is crazy

    Advice to ManagementAdvice

    Communicate with employees regularily, don't let the owner randomly fire people with out actual reasoning.

  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Fargo, ND
    Former Employee - Anonymous Employee in Fargo, ND

    I worked at Swanson Health Products

    Pros

    It has a free gym for employees with 24hr access, excellent health benefits package, and it also has multiple break areas.

    Cons

    I just didnt like working in a call center besides that there are no cons

    Recommends
  11.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Swanson Health Products

    Pros

    Friendly atmosphere, and decent working conditions

    Cons

    The pay needs to be competitive.

    Advice to ManagementAdvice

    More advancement needed for long term employees

    Recommends

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