Swarovski

  www.swarovskigroup.com
  www.swarovskigroup.com

Swarovski Reviews

Updated October 20, 2014
Updated October 20, 2014
118 Reviews
2.8
118 Reviews
Rating Trends

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Approve of CEO
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Robert Buchbauer
15 Ratings

Review Highlights

Pros
  • Great brand, family owned company and culture despite size, high fashion influences, diverse product range and applications of cut crystal (in 6 reviews)

  • Great benefits compare to other sales jobs (you get insurance and paid vacation) (in 7 reviews)


Cons
  • upper management sometimes creates unrealistic sales goals causing stress (in 10 reviews)

  • Difficult to manage work/life balance (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I love my Sparkly world...!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training Store Manager in Los Angeles, CA
    Current Employee - Training Store Manager in Los Angeles, CA

    I have been working at Swarovski full-time (more than 3 years)

    Pros

    Fun environment to work in, always something new happening. Offers a lot of training material and always request feedback on how to be a more attractive employer. Great opportunity to meet amazing people from all over the US.

    Cons

    Although opportunities are there to advance in your career unfortunately they do not come with a base pay increase, everything is based around bonuses. I would recommend to increase pay with promotions when the title changes your actually daily duties and not base everything around a bonus because it is double taxed and the benefits are not worth the extra work.

    Advice to ManagementAdvice

    Focus to develop your District managers to know more about the business on a store level, its good to know how to break down KPI's and read metrics but knowing your business inside and out will increase the development of your store managers and open more opportunities to promote from within.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Swarovski full-time (more than 3 years)

    Pros

    I watched this company go through many changes. They seem to be trying to regain the integrity it once had but its hard when other retailers and even their own website compete for a better price. Still I would rate this company better than so many others out there. The product is beautiful and client experience is better than you would expect

    Cons

    Most of the stores are run with part time associates opening and closing by themselves. They need to invest more in payroll and benefits for their staff. They deserve it!!

    Advice to ManagementAdvice

    I know it is temping to mark items down to make a fast buck to achieve sales plan but it hurts the integrity of the brand and ultimately the client just learns to wait for the discount.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great brand, wrong people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Swarovski

    Pros

    growth, hiring from within, nice brand

    Cons

    horrible staffing, rude managers, lack of discount, low pay

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great company, great product, fun work environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Sacramento, CA
    Current Employee - Sales Associate in Sacramento, CA

    I have been working at Swarovski part-time (more than 3 years)

    Pros

    Fun work environment! Lots of repeat clients which means fantastic product....self motivated individuals with good people skills who love fashion will love this job! Pay is better than most entry level retail positions and weekly paychecks are a plus!

    Cons

    Sales goal oriented so if you dont do well you'll feel the pressure...team bonuses mean if the team doesnt make plan, no bonus!

    Advice to ManagementAdvice

    More personal incentives to boost motivation!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    The harder you work for Swarovski, the worse you are treated! Upper management only likes puppets they can intimidate!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in New York, NY
    Current Employee - Store Manager in New York, NY

    I have been working at Swarovski full-time (more than 8 years)

    Pros

    Discount is by the far the only silver lining! Meeting clients and becoming friends with them is nice too but sometimes you take advantage of that relationship in order to meet your sales goals and they eventually tell you to stop calling every week to sell them something else they don't need!

    Cons

    The corporate structure of this company is a nightmare. Most of the upper management team have been with the company for years; which breeds an extremely hostile environment for those not part of the clique that will turn on you in the blink of an eye and either intimidate you until you quit or fire you based on a policy that they created to get rid of you! Forget about Human Resources... If you make a formal complaint about a District or Regional manager you will be FIRED within a month.

    Store managers are on their own. Policies are unclear and unfocused and constantly changing. Some managers get away with murder and are allowed to use some pretty questionable practices in order to prevent customers from making returns which ultimately affects the monthly sales goals. Other managers are under a microscope for no valid reason. It all comes down to wether or not the District Manager feels threatened by you professionally. If you are seen as a threat or don't let upper management walk all over you BEWARE!

    Part time brand ambassadors are used until they burn out or become frustrated by high sales goals and limited hours available. Full Time Brand Ambassadors and Store Management work most of the time and usually alone for 4+ hours at a time.

    Besides these major issues Swarovski has let the quality of their jewelry and crystal living take a nose dive. Repairs are constantly being brought to stores. Some of our best clients are in once or twice a week with a repair. It's not just the jewelry that is falling apart more frequently but even the quite expensive large crystal figures arrive to the stores in pieces or will fall apart while sitting on the sales floor! Swarovski thinks that is a LUXURY EXPERIENCE!

    Advice to ManagementAdvice

    Take a look at upper management! It's time that the MEAN GIRLS that are in charge and quite honestly not bringing anything new or fresh to the business are let go! Anyone can do monthly store visits without getting paid 100K!

    Empower your retail employees, especially store managers! They know the business and clients better than anyone. Ask them for their ideas instead of lecturing them about their sales deficit without offering any real advice to meet those over inflated goals... Purposely over inflated goals to prevent bonuses being paid out or annual raises given to a lot of very dedicated and hard-working employees!

    Karma will catch up with you sooner or later if you keep treating your people this way!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great benefits and work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY

    I have been working at Swarovski full-time (more than 3 years)

    Pros

    Swarovski provides great benefits and good work-life balance, has a positive work environment with genuinely nice people and the opportunity to work for a global brand.

    Cons

    There are not a lot of opportunities for upward mobility - it can take many years to move up to the next level.

    Advice to ManagementAdvice

    Career pathing should be a focus for top talent.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Beautiful products, poor upper management structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Ambassador in Ontario, CA
    Former Employee - Brand Ambassador in Ontario, CA

    I worked at Swarovski part-time (more than an year)

    Pros

    The products are beautiful and you get a pretty decent discount.

    Cons

    The job is incredibly boring 90% of the time. Also the company puts a tremendous amount of pressure on you to SELL, SELL, SELL but doesn't allow you any freedom to tailor and serve your customers. They aren't very understanding in regards to store location and the type of clients that run through each boutique, and have harsh consequences if you don't meet expectations.
    Even if you exceed your sales goal, you can still be disciplined for missing out on membership sign ups and such.

    Advice to ManagementAdvice

    Be realistic about individual store expectations. Locations for luxury products are a huge deal and expecting the same out of each store when one is at a luxury, high-end mall and the other isn't really is unfair.
    Also, be kind to your employees, and don't be so obvious about your favoritism.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great company to work for if you are going to school or wanting extra income!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Dallas, TX
    Current Employee - Retail Sales Associate in Dallas, TX

    I have been working at Swarovski part-time (more than an year)

    Pros

    Flexible schedule, pay is resaonable in comparison to other retail establishments. Paid vacation for full and part-time employees as well as employee benefits for full time associates.

    Cons

    Little room to move up in company unless management is something you are considering. Also ,must meet sales numbers both company and individual,

    Advice to ManagementAdvice

    Bonus incentives

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    No Development and ZERO Opportunity for Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Buffalo, NY
    Current Employee - Sales Consultant in Buffalo, NY

    I have been working at Swarovski part-time (more than an year)

    Pros

    Jewelry Allocation, nice Co-Workers, get to help people all day

    Cons

    No Advancement Opportunities, little challenging development for someone that wants to grow a retail career

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Beautiful Products, Loyal Customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Keyholder/Brand Ambassador in San Francisco, CA
    Current Employee - Keyholder/Brand Ambassador in San Francisco, CA

    I have been working at Swarovski part-time (more than an year)

    Pros

    -Beautiful Collections, Elegant workspaces
    -Customers love products and the brand
    -Employee Discount
    -Small number of co-workers

    Cons

    -long hours
    -working or closing by yourself
    -A lot of downtime (bored and quiet)

    Advice to ManagementAdvice

    -Make more realistic sales goals!
    -Put more people on staff (make payroll larger)

    Recommends
    Neutral Outlook
    Approves of CEO

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