SwimOutlet.com Reviews

Updated July 17, 2015
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2.4
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Avi Benaroya
13 Ratings

38 Employee Reviews

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  1. Great coworkers, tedious work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Jose, CA
    Former Employee - Customer Service Representative in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SwimOutlet.com part-time (More than a year)

    Pros

    -Free catered lunches two days a week -You can tell that your immediate supervisors care about you and your working environment -Helpful, friendly coworkers -Doesn't take a lot of thinking -Pay increases as you gain experience

    Cons

    -The electronic system they use is really difficult to get used to. -Work is REALLY tedious and involves sitting on your butt all day listening to customers some of which are really mean. -Not a lot of room for breaks, etc.

    Advice to Management

    Pay CS reps better... we take the brunt of the insults towards the company and yet we are paid the least!


  2. ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    fun to work, wasy job

    Cons

    low pay, not easy to get promoted

    Advice to Management

    higher pay


  3. Helpful (1)

    Probably the worst job I've ever had.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in West Chester, OH
    Former Employee - Warehouse Associate in West Chester, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SwimOutlet.com full-time (Less than a year)

    Pros

    They provide alot of lunches for their employees and have meetings where they give out gift cards. For their attendance policy they give you 23 points a year.

    Cons

    The work environment is hot and muggy during the summer. You will more than likely never work your set schedule. They have mandatory overtime. So my hours were 730-400pm when I got hired and two days later they turned into 730-6pm or sometimes 630-5pm. Supervisors and team leaders are constantly on your back about things. My "lead" liked to treat me like a child and be rude to me everyday. Just really long and exhausting days and no life outside of this place.

    Advice to Management

    When your employees come to you with complaints about leads disrespecting them, take sction. Do something about it. Also, don't work your employees outside of their set schedules for months at a time. It's exhausting. Actually care about the employees instead of treating them like they're suppose to be robots or machines.


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  5. Helpful (1)

    Stepping stone

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in San Jose, CA
    Former Employee - Customer Service Representative in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SwimOutlet.com part-time

    Pros

    If you're in college, this is an great gig. If you're a new grad, this is a good gig. If you're stuck in hospitality/trade/retail and are looking to pick up some admin or Zendesk experience, this is your ticket. I was working retail, and wanted to transition to some sort of desk job, so I think this was great experience for me. I got the CS/Zendesk experience I needed and got out as soon as I was able to; I recommend this for others in my position. I would even recommend someone who might make more hourly (bartender, waiter, etc) to work here so they can have the experience and move up. I appreciate the healthy offerings here: There are fitness classes offered everyday (you must clock out to take them) and there is a gym and showers on premises. The gym could use some major cleanup and overhaul, but I appreciated having a cable machine and some free dumbbells. The kitchen was always stocked with spinach, cereal, milk, hard boiled eggs, oats, and salad items which was great. Lunch was offered twice a week and I actually liked it a lot; I never experienced raw meat and thought there were many great offerings (Costco). The people in my department were very nice; outgoing, welcoming, and helpful. There is a lot of independence in my role which I appreciated, and you get to make your own calls on a lot of things which is great. My immediate supervisor and the CS management team were really helpful.

    Cons

    I'll go ahead and address what everyone else has already brought up: 1) Opportunity for advancement: There is no opportunity for advancement here. People have had the exact same job titles (albeit with increasing responsibility and same pay...) for SEVERAL years. Promotions are absolutely unheard of, and senior level management belongs to the CEOs' friends and family. Raises only seem to happen several years into it with employee prodding, and are apparently only a few cents. 2) Poor compensation and benefits: Compensation is below average, considering that the majority of customer service has bachelor degrees, and these are 9-5 office jobs. There are a lot of people who have the same qualifications and skill sets that work retail jobs for less with unreliable hours and schedule though, so that's something to consider. It's just odd to have a desk job with this much responsibility and independence with such low pay. Benefits are meager, although there have been some small improvements. 3) Nepotism: Again, all senior level management were college buds with CEO. Because no one gets promoted, you have a people who have been working here for many years swimming amongst a bunch of revolving door folks. There's an unspoken understanding that lifers can take more breaks, longer breaks, work offline, and socialize without consequence while newbies have their every move monitored. Honestly, it's the least that can be done as these people have invested so much of their time here. 4) Office Equipment: The only thing worse than the chairs and desks are the actual computers. They're old and unreliable, and the headsets are constantly breaking. The software that's used has been hacked so badly that simple order placing takes easily 12 more keystrokes and steps than it should. The sales have outgrown the program, yet there's no movement in investing in another package. Servers routinely get overwhelmed, which is a horrible experience for the customer. The instant messaging software used also crashes constantly, and makes communicating with others extremely difficult. 5) Other things to mention: Cutting corners is the name of the game here, and it's pretty exhausting. The warehouse is in Ohio, the software engineers are more than half a day ahead in Vietnam, and then there's another Canadian customer service team that steps in at night. You wouldn't think this would bother you, but it's hard to help the customer when there's all these other people in different time zones that are involved. Training is unnecessarily long and expensive, and that could easily be fixed by purchasing new software and retaining employees that have accumulated swim gear knowledge over time. Location: Lunch is offered twice a week, which is a great perk that I enjoyed.. However, the facility is sort of in the middle of nowhere, with no restaurants in close proximity. You can barely get to Starbucks (closest thing) and back in 30 minutes, and in CS, you don't dare be late or you'll be written up. I list this as a con, but it taught me to be diligent about packing my lunch. Others who work two jobs or are balancing children in their life will be really affected by this, though.

    Advice to Management

    At some point, it must be cheaper to retain employees than on-board new ones. The high turnover rate is insane, and recruiting, sourcing, sorting, interviewing, and training someone new every three weeks is a pain, slows everyone's workflow, and doesn't contribute to the customer experience. It's very clear what the problem is, it's time to fix it!


  6. Helpful (1)

    It's a JOB not a CAREER.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Jose, CA
    Former Employee - Customer Service Representative in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free lunches, discounts on items

    Cons

    LOW PAY for the amount of work you do. Customer Service Reps don't get as much credit and recognition for all the crap they deal with. It's a good temporary job for a student, but it's not a career.


  7. Helpful (2)

    The VP in the West Chester location makes this place tough to work for. He often only works a few hours a day.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SwimOutlet.com full-time (More than 3 years)

    Pros

    Free lunch sometimes, monthly birthday event and Christmas party

    Cons

    Nepotism, unless you're related to the owner or a 'friend of the family' then your opportunity for progression is limited.

    Advice to Management

    There's a reason so many mid to senior level employees have been on mass exodus. Become competitive in wages and work/life balance.


  8. Great Company, very low pay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Bosses Friendly, Free lunch 2-3 times a month, great employee events, great benefits if qualify

    Cons

    Long hours, low compensation for a lot of work


  9. I love working for Swimoutlet.com because the job is easy and there is a great atmosphere.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in West Chester, OH
    Current Employee - Warehouse Associate in West Chester, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SwimOutlet.com full-time (Less than a year)

    Pros

    They offer free lunches a few times a month as well as a free gym membership. They also pay for a couple runs/walks for you to participate in. Most of the employees are extremely helpful and friendly and the job is extremely easy. Management is amazing and they take care of their employees to the best of their abilities. Also, there are opportunities for personal growth if you take the initiative and do your job well. Management will recognize your hard work.

    Cons

    The pay rate is low compared to similar jobs in the area. There are a few employees who are a pain to work with but you find those kind of people anywhere. Unfortunately, there are a few supervisors and co-workers who pick favorites.

    Advice to Management

    My advice would be to recognize that the starting wage might be too low for the area and type of work. Employees will be tempted to leave for better, higher paid opportunities. The wage might also make prospective employees not want to take the job. Also, continue to offer the unique incentives that you currently do because that helps make employees feel like the work they do is worth it because the wage is so low. Maybe even look into a few more incentives for your employees or a recognition program directly from management as well as the current program from peers.


  10. Good 1st Office job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SwimOutlet.com full-time (More than a year)

    Pros

    Growth opportunities were great here

    Cons

    I don't have any here

    Advice to Management

    None


  11. Helpful (1)

    Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newark, CA
    Former Employee - Customer Service Representative in Newark, CA
    Doesn't Recommend
    Approves of CEO

    I worked at SwimOutlet.com full-time (More than a year)

    Pros

    Free lunch! We were also able to request our favorite meals, discounts on everything! $500 gift card every November

    Cons

    There were cliques every where! Depending on who you were, you were able to go to starbucks and take a 20 min break but if you were a new employee you would get written up for doing such things. FAVORITISM, nepotism. When I was interviewed I took the job in hopes of being able to move up however it seemed like close friends and family had already spoken for the positions. Pay was 14 hr/

    Advice to Management

    I have no advice, it has been so long and the company has expanded so much that I'm sure they are in a much better place.



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