Swissport USA Reviews

Updated April 11, 2015
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2.4
86 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Richard Van Bruygom
30 Ratings

Pros
  • The airport environment is exciting and full of interesting people (in 3 reviews)

  • Met some interesting people along the way (in 3 reviews)

Cons
  • no insurance low pay work holidays no time with family no advancement (in 6 reviews)

  • I think company should provide more benefits to part time employees since they are part of important people to the company (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Ramp service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent in Kansas City, MO
    Former Employee - Ramp Agent in Kansas City, MO

    I worked at Swissport USA part-time (less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Flexibility, work enviorment, people, job was super easy, fun place

    Cons

    The mis communication, no leadership, low pay, faulty equipment, druggies, staff that didn't want to work

    Advice to Management

    Need to find better qualified people

  2. Easy work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cargo Agent in Miami, FL
    Current Employee - Cargo Agent in Miami, FL

    I have been working at Swissport USA full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It's easy work with a lot of different responsibilities and tasks to do, so you don't get stuck or bored with doing the same tasks over and over again.

    Cons

    Hours are all over plac. Sometimes you might get scheduled for the day shift, and the the night shift.

    Advice to Management

    Stable hours would be great.

  3. RAMP Service Agent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Swissport USA

    Pros

    Learn more in RAMP service and take care of my life.

    Cons

    Promotion, opportunities, experiences, overnight, driving equipements

    Advice to Management

    opportunities

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Swissport USA

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Free flights, part time, commutable

    Cons

    Hours may vary and no room for growth

  6. I am working for 8 years and I have from trainer to safety and ramp manager experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA

    I have been working at Swissport USA full-time (more than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The agents are great to work with

    Cons

    working with big aircrafts and everyday is something new

    Advice to Management

    need better communication with the employess

  7. Demanding job. Good for Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Passenger Service Agent in Jamaica, NY
    Current Employee - Passenger Service Agent in Jamaica, NY

    I have been working at Swissport USA

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    There is a lot to learn in this position, especially in customer service. Each day brings new challenges with every operation.

    Cons

    The pay is very low with no benefits and as a part-time employee there is virtually no incentive to stay long-term. Depending on the account in which you work for, hours may not be ideal.

    Advice to Management

    The company should consider ways to keep good employees and offer more to their employees.

  8. Wasn't worth the pay. Was advertised $13-15/hour but went through long hurdles for it to really be $9

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Agent in Newark, NJ
    Former Employee - Office Agent in Newark, NJ

    I worked at Swissport USA full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Airport experience, lots of growth potential, great co-workers

    Cons

    Poor work environment like dirty desks & old printers that didn't work, no travel benefits

    Advice to Management

    More care about your employees

  9. Helpful (1)

    hhhhmmm..

    Current Employee - Customer Service Agent in Las Vegas, NV
    Current Employee - Customer Service Agent in Las Vegas, NV

    I have been working at Swissport USA part-time (less than a year)

    Pros

    passengers are great so far
    co-workers are awesome.
    can trade shift anytime with others

    Cons

    pay sucks. 10 cents increase on the first year. then .01 cents the next year. and the year after that.. I don't think you will hit over a dollar increase in the next 5 years. It will be hella impossible.

    for a part-time. It's tiring coz you want to pick up more shift for more money.
    If you don't want to pick up a shift there's 50/50 chance that you will get assigned on the open shifts.

    There was no airline benefits at all and if there is. It depends on the contracted airline.

    NO BONUS. DON'T EVEN EXPECT IT.

    Advice to Management

    PLEASE INCREASE PAY RATE FOR EACH EMPLOYEE THAT'S BEEN THERE FOR FEW YEARS TO KEEP THEM MOTIVATED TO STAY FOR ANOTHER YEAR.

    IT'S HARD TO FIND A LOYAL EMPLOYEE WITHOUT GOOD BENEFITS/COMPENSATION.

  10. Helpful (1)

    Minimum wage job BUT a very stressful, tight-deadline environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Swissport USA full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Vision benefits with affordable co-pays, fast-pace job, great colleagues

    Cons

    Low wage, stressful conditions, subpar flight benefits

    Advice to Management

    Invest more in equipment, increase wages, hire more people, be more friendly to employees.

  11. Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Swissport USA

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    flexible hours, cool people, working outside

    Cons

    low pay, always short on people

    Advice to Management

    hire more employees and increase the pay.

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