Swissport USA

  www.swissport.com
  www.swissport.com

Swissport USA Reviews

Updated December 3, 2014
Updated December 3, 2014
65 Reviews
2.3
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Richard Van Bruygom
23 Ratings

Review Highlights

Pros
  • The airport environment is exciting and full of interesting people (in 3 reviews)

  • Met some interesting people along the way (in 3 reviews)


Cons
  • no insurance low pay work holidays no time with family no advancement (in 6 reviews)

  • I think company should provide more benefits to part time employees since they are part of important people to the company (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Swissport USA

    Pros

    Interesting work environment. Meet unique people on a daily basis and the work is never dull.

    Cons

    Pay is not where it needs to be for the workload given and the amount of stress experienced daily.

    Advice to ManagementAdvice

    Pay your employees more if you wish to retain the best talent.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in South San Francisco, CA
    Former Employee - Supervisor in South San Francisco, CA

    I worked at Swissport USA full-time (more than 5 years)

    Pros

    Good people working there. Good leadership from Corporate office in D.C.

    Cons

    Weak management at SFO level

    Advice to ManagementAdvice

    Mid-level management needs to see more than only as far as year-end bonus

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Check-in Agent in New York, NY
    Former Employee - Check-in Agent in New York, NY

    I worked at Swissport USA as an intern (less than an year)

    Pros

    To experience airport work environment

    Cons

    patience, time-off policies, not creative work

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent in Los Angeles, CA
    Former Employee - Ramp Agent in Los Angeles, CA

    I worked at Swissport USA

    Pros

    Not many pros at all but great people to work with

    Cons

    Pay is terrible no shift penalties not enough hours

    Advice to ManagementAdvice

    Pay your Ramp agents in line with other airlines that are serviced by ramp agents

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Garbage company that should be investigated by the BBB.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Passenger Service Agent in Boston, MA
    Former Employee - Passenger Service Agent in Boston, MA

    I worked at Swissport USA part-time (more than 3 years)

    Pros

    They're so desperate for employees that they'll literally hire anybody. If you need work ASAP, they'll take you. Needing to know how to spell your name not required.

    Cons

    Management tries to keep employees beneath 40 hours to avoid needing to provide employees with benefits.

    Lots of catty kindergarten games beneath closed doors.

    Disrespect for employees on a daily basis.

    Overly strict 7-point system that serves only to fire employees.

    No incentives; no way to move up within the company aside from airline manager, for which you are paid a very low salary for an exorbitant amount of work.

    Management really only cares about paper statistics and the bottom line.

    They've been taking over Boston airport, and I'm not entirely sure how that isn't a monopoly. As their figures go up, their performance gets worse and worse.

    Lack of appropriate pay breeds apathetic work culture where employees and passangers suffer.

    If you show enthusiasm, they will exploit that and use you without bonus pay or a livable salary. You will be below the poverty line.

    Advice to ManagementAdvice

    Treat your employees like people and not like disposable lab rats.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    I was still in college when I worked at Swissport JFK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Passenger Service Agent in Jf Kennedy Ap, NY
    Former Employee - Passenger Service Agent in Jf Kennedy Ap, NY

    I worked at Swissport USA part-time (more than an year)

    Pros

    The schedule was flexible but it depended on what airlines you were assign ed to.

    Cons

    Very poor upper management and lack of transparency in raise.

    Advice to ManagementAdvice

    They need to train their supervisors better

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    I worked at Swissport as a ramp agent for one summer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent
    Former Employee - Ramp Agent

    I worked at Swissport USA part-time (less than an year)

    Pros

    The people are great and the work is pretty fun.

    Cons

    The work can get boring and repetitive. The training is mostly useless and at first you are thrown in with no idea what to do. The company doesn't seem to care much about its employees or equipment quality. The pay is low and the hours can get pretty bad, although that is somewhat a result of flight scheduling rather than management.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    I would rated (-1 star)
    If you respect your self do not apply for this company.!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Passenger Service Agent in New York, NY
    Current Employee - Passenger Service Agent in New York, NY

    I have been working at Swissport USA full-time (less than an year)

    Pros

    Some people like the atmosphere of aviation industry

    Cons

    hopeless illiterate, unprofessional, uneducated management...

    Advice to ManagementAdvice

    you should hire at least people with real high school diploma, and treat people humanely

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Just does not care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Handling Agent in SeaTac, WA
    Former Employee - Handling Agent in SeaTac, WA

    I worked at Swissport USA part-time (more than an year)

    Pros

    The empolyees you meet, working for the airlines, Chance to meet allot to foreign people.

    Cons

    DId not pay on time, Always missing hours, never properly uniformed, could not get raises, no chance to move up, rude and disrespectful

    Advice to ManagementAdvice

    Get organized and start caring about employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    no management skills from management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Customer Service in Seattle, WA
    Former Employee - Airport Customer Service in Seattle, WA

    I worked at Swissport USA part-time (more than an year)

    Pros

    Flexible for scheduling.

    Cons

    You will be hired right away but e treated like gavage. No job training. Last place to chose for working.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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