Symetra Reviews

Updated September 2, 2014
Updated September 2, 2014
114 Reviews
2.7
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Symetra President, CEO, and Director Thomas M. (Tom) Marra
Thomas M. (Tom) Marra
68 Ratings

Review Highlights

Pros
  • Work-Life Balance reasonable in terms of number of hours worked ( (in 14 reviews)

  • Great people - including leadership team (in 12 reviews)


Cons
  • encourages a work/life balance but then punishes you for trying to have one (in 6 reviews)

  • Women in upper management positions are few and far between (if they are in (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    One of the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Symetra full-time

    Pros

    Close to bus stop, good restaurants

    Cons

    The IT department here is awful. 5 Development Managers have left or been asked to leave in the last year.
    If they don't get their act together soon, they will choke on there technological debt.
    The CIO has caused a deep current of mistrust within the department, The staff simply doesn't believe him anymore.
    Recently, things have become so bad, the CFO addressed the IT staff asking them to talk to her before posting anything here.
    No one will ever do that because of the IT Department upper managements' history of shooting the messenger.
    HR has asked people to post positive reviews here to try to overcome all the negatives.

    Advice to ManagementAdvice

    Stop trying to spin things, people know better than you do how bad the situation is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Symetra Response

    Apr 11, 2014CFO

    I’m sorry you had a disappointing experience at Symetra. The IT department reports to me, and I am committed to upgrading our technology and making this a company where our technology professionals ... More

  2. 2 people found this helpful  

    Not what I signed up for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Symetra full-time for more than a year

    Pros

    decent benefits, most locations have WFH options, middle management is made up of good, hard working people

    Cons

    senior leaderships is vague and not held accountable, IT resources are very outdated, each location seems like a separate entity-not all following the same policies/rules.

    Advice to ManagementAdvice

    listen to employees. spend money where it is needed and not on sales incentives...bigger/better servers & bandwidth, encourage telecommuting in the field, lease reasonable sized space and combine locations. walk the talk and live the messages you try to promote

    Neutral Outlook
  3. 1 person found this helpful  

    Overworked employees and inexperience managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Symetra full-time for more than 5 years

    Pros

    Nice location, dedicated people, benefits, flexible hours

    Cons

    salary, parking cost, inexperience managers, and lack of team work in departments. Employees leave and they don't fill the position.

    Advice to ManagementAdvice

    hire some real workers not dictators.

    Doesn't Recommend
    Disapproves of CEO
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  5. 2 people found this helpful  

    Great front line people to work with. Used to be a great company to work for - not sure about the company's future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at Symetra full-time

    Pros

    Amazing and dedicated people to work with at the level where the work is actually done, and the benefits are comparable to most companies.

    Cons

    New executive management made drastic policy changes across the board, and replaced many long term, knowledgeable front-line managers with much less qualified managers. The company's direction changed and became less clear. With the new management, the entire culture of the company changed, and not for the better. A stated goal was to make the company 'the place to work'. It falls far short of this - taking away many flex work schedules and other employee 'perks'. Most HR reps are more concerned about the company and promoting their own agendas then the actual employees. Gross mistreatment of some employees happens with no action taken to correct, even when complaints are made.

    Advice to ManagementAdvice

    Listen to the employees for a change. Stop getting rid of the people with the history and the knowledge to support the company. A large number of the current employees were there to build the company - many valuable resources were let go. Change HR practices to focus on employee needs when appropriate. Employees are the ones that do the work day in and day out that ultimately pays those executive salaries - show some appreciation for them.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Poor senior management and low morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Bellevue, WA
    Former Employee - Manager in Bellevue, WA

    I worked at Symetra full-time for more than 3 years

    Pros

    Compensation is competitive and benefits are excellent.

    Cons

    No leadership or direction, poor communication, sales execs expect workers to work long hours with no recognition. Senior managers ignore complaints of sexual harassment and hostile work environment. Teamwork is discouraged, while silos are encouraged, due to the competitive nature of the stacked ranking review process.

    Advice to ManagementAdvice

    Listen to your employees and follow through on ideas for making it a tolerable place to work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Great people with trust issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Bellevue, WA
    Former Employee - Management in Bellevue, WA

    I worked at Symetra full-time

    Pros

    Working with people who are smart, resourceful and just plain nice. Good work / life balance.

    Cons

    Management goals and actions did not always align, and little communication of why the change in direction. Worker bees didn't trust their management in multiple areas of the company.

    Advice to ManagementAdvice

    Communicate and be as honest as you can. Stick to the rules of engagement you set out that you want everyone to follow.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Personally, I am very happy at Symetra but I do understand why others may not be.

    Current Employee - Anonymous Employee  in  Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Symetra full-time for more than 3 years

    Pros

    Energy, attitude, and collaboration drive me to be passionate about my work and I am encouraged and empowered by my manager to contribute at the level I want. I think the work/life balance exists and the people I work with on a daily basis are talented, hardworking and dedicated. They make my job as a manager easier and I don't feel stifled in finding new ways to reward them and create a more positive working environment (read: offsites and other team building activities).

    Cons

    As part of a high performing team, we are lean and sometimes I feel like I have to fight a little too hard to reward my people and obtain additional resources. The performance review system needs a complete overhaul but I think this is finally getting some much needed attention. In the meantime, I plan to make liberal use of Symetra's generous spot bonus program to recognize my stars--of which there are many.

    Advice to ManagementAdvice

    Take a real position to improve morale; no more employee surveys. Just walk around and talk to people. Learn more names, shake more hands, pat more backs and get to know the people who act like owners, but aren't. You have a huge talent pool within Symetra. Find these people and personally listen to what they have to say. They, like me, are vested in this company and know that it has the makings to be a great place to work.

  9.  

    Tax intern

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Symetra

    Pros

    Flexible working hours. Extension of intern contract

    Cons

    Limited training for intern staff

  10. 6 people found this helpful  

    Walk Away if you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Symetra part-time for more than 3 years

    Pros

    Of course there are many great people, many that will undoubtedly leave when the local job market truly improves

    Cons

    50% of UM's are ineffective

    75% of Managers/Directors are useless ( one of the best was let go, it's insane!)

    V.P.'s - at least one is so in over her head, spinning and spinning the same issues, making one poor decision after another, easily impressed by bright shiney objects with no idea who is really doing the work and who cares about more then their own career advancement.

    Advice to ManagementAdvice

    Look at who you have in management and evaluate their worth to the organization beyond the totally biased, ineffective, joke known as annual review calibrations.

    Know who is being let go. Some strong employees have been let go while others somehow are rewarded with promotions???

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Symetra is in the dark ages. Upper level management has no saavy and is clueless about how to market in our digital age.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Symetra full-time

    Pros

    Good work/life balance. Very little over-time. Great benefits (6% matching 401K). The company really emphasizes employee volunteerism.

    Cons

    Horrible morale. 50% of the people in my department hated their jobs due to poor management. Managers have no backbone and aren't willing to stick up for their employees.

    Advice to ManagementAdvice

    There are a lot of smart, talented people with great ideas working in positions beneath you. Listen to them!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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