Symetra Reviews

Updated July 18, 2015
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148 Employee Reviews

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  1. Helpful (4)

    Great people, lack of business strategy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Bellevue, WA
    Former Employee - Manager in Bellevue, WA

    I worked at Symetra full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great friendly people to work with, reasonable work-life balance and flexibility. Downtown Bellevue location and casual dress code are plusses. Competitive benefits package. Salaries are at the low end of market competitive.

    Cons

    Upper management is very out of touch with business reality, trying to make a small to medium size company into an industry giant. Some huge misfires on product development that cost the company millions of dollars. Antiquated IT infrastructure makes doing your job exceedingly difficult, and lack of commitment to invest in improvements. Many examples of favoritism by senior management, hiring their cronies from East Coast companies who also do not contribute to a unified growth strategy for the company. Culture varies greatly by department, some are managed well, others create a blame based environment which is not conducive to teamwork or productivity. There is lip service given to employee development but during my tenure the employee development group was downsized at a critical growth period in the company's history.

    Advice to Management

    Develop a consistent and reasonably achievable strategy for a company of Symetra's size. Don't waste money on sports-based advertising when most people have no clue what the products being sold could do for them. Bite the bullet and invest heavily in IT infrastructure improvement to improve ability to go after new market segments.


  2. Helpful (2)

    The experience at Symetra provided me with valuable knowledge and skills to successfully advance my IT career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Administrator in Bellevue, NE
    Former Employee - Database Administrator in Bellevue, NE

    I worked at Symetra full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pros of working at Symetra include but not limited to: Team effort, management support, personal development, and work life balance. I had full support from my manager, including training and the right tools, while supporting Symetra Database systems.

    Cons

    Encourage more team building activities.

    Advice to Management

    Continue the great effort of valuing each team member's feedback and contribution.


  3. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Symetra full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, flexible hours, can work from home if you need. The company is growing so great chances to move up. The people and managers are all nice and treat you as a equal.

    Cons

    I have not run into any cons. Company is growing so many new hires but this is not always a bad thing.


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  5. Helpful (4)

    management bias towards their friends

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Bellevue, WA
    Former Employee - Finance Manager in Bellevue, WA

    I worked at Symetra full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good group of hardworking folks at the bottom tier; standard benefits package; good downtown location in Bellevue;

    Cons

    you get promoted super fast if you have the right connections to upper mgmt. For example, in order to promote an inexperienced manager with connection to become a finance director, they forced out a knowledgeable director. There are no more diversity in the management group. They are now 100% white female only. If you are a pretty blonde female, you will do very well in the Finance org. If you are not, you are better off working for another company. Also, the only way that you will get a raise here is when you submit your two-weeks notice - that's when they went into panic mode & try to match what your new company pays you.

    Advice to Management

    promote employees based on qualifications, not based on connections or physical appreances


  6. Helpful (1)

    Change in management caused many problems.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA

    I worked at Symetra full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Home office had a great team of customer service reps who worked together before Symetra went public and hired new CEO. Then management decided that customer service was an expense that needed to be drastically cut back. The ensuing fall out there decimated the department. There were many good people here before the change in management. I don't know how many are left, certainly not me.

    Cons

    Hiring a bunch of sales reps to grow the company and making every other department pay for that growth by overworking and underpaying them. We had one year of no raises during the recession, then small raises afterwards, then pay cuts to reduce the "expense" of customer service. Without CSRs explaining things to customers, Symetra would have lost a lot of policies sold by number hunger sales reps.

    Advice to Management

    Think about all of your employees, not just the number driven sales reps who bring in the business any way they can. For the manager who said she like to help people advance, look at all of your employees, not just your friends whom you brought on board.


  7. Great place to work, flexible work environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Bellevue, WA
    Current Employee - Case Manager in Bellevue, WA

    I have been working at Symetra full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management is very flexible about working with your personal schedule, employees work many different shifts. Several product lines to work within. Good benefits, good compensation, great location, and currently improving dated feel of facilities. Company growing at a good rate, many chances for advancement. Current CEO doing a great job growing the all product lines. Good mix of experienced employees and new-comers.

    Cons

    Working with life insurance, annuities, or benefits can be tedious at times. Currently shifting some operations and consolidating physical size of departments (smaller work spaces).

    Advice to Management

    Would advise against future vacation freezes.


  8. supportive company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Bellevue, WA
    Current Employee - Project Manager in Bellevue, WA

    I have been working at Symetra full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company. cares about the people

    Cons

    growing fast. so growing pains


  9. Helpful (1)

    Great Benefits, Inconsistent Employee Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contracts and Licensing Coordinator in Bellevue, WA
    Current Employee - Contracts and Licensing Coordinator in Bellevue, WA

    I have been working at Symetra full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits are great, with 3 options to choose from for medical. You have your choice of a transit pass for $8 taken out of every paycheck, or a parking pass for around $60 a paycheck. Tries to support work/life balance with a 38.75hr work week. Business casual dress code--most people wear jeans.

    Cons

    Training is sub-par and seems to be an after thought with much of the management. Advancement is not consistent with seniority or meritocracy; it is at the whim of the management as to who will progress and who will stay behind.

    Advice to Management

    Get rid of the problem employees faster than you have or haven't in the past. It would also be nice if management would take the time to learn exactly what it is that the other employees do so as to provide better support.


  10. Helpful (2)

    Needs real managers, quiet job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Symetra full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, some nice people, quiet, had been friendly for the most part. Pay is decent but needs to give raises more. Lots of vacation time if you stick around. I've worked in multiple departments which is a nice option.

    Cons

    Poor communication, people are scared to speak up. Low morale lately. Positive for several years until new management was hired. Good ole boys club and surprisingly sexist. Bad communications and resistant to change. Monthly expense report approval takes too long because management ignores our requests. I was able to find better job but this one was okay to get by.

    Advice to Management

    Respect your employees and consider everyone part of the team, not just upper management. Treat employees like adults instead of micromanaging them like children. Trust them or fire them, don't just hover. Hire managers with managerial experience or give courses to new hires. Stop micromanaging. Help keep work life balance for families.


  11. Helpful (4)

    Laughable - Be Aware HR is asking employees for positive reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Symetra full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Notice that the majority of the positive reviews are done in same time frame. Current employees at the company have confirmed that HR is asking (and creating) positive reviews.

    Cons

    The employee centric culture is for public consumption only. High stress, long hours, layoffs and low pay. Current employees are telling me I was lucky to get out when I did. They say its only getting worse.

    Advice to Management

    This can't continue. Symetra is currently the place not to work.



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