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I have been working at Synapse Product Development full-time (More than 3 years)
In every aspect of company life Synapse tries harder than any other company I have worked for. As consultants they are in a better position to build a culture of free thinking and expression. You definitely have to work hard but like nowhere I have worked before this place really seems to care for all the right reasons. There are fun things to do there, interesting projects, very good, technical, successful people (engineers, project managers and execs)
It's a consultancy so your customers are many times either not technically savvy and you have to spend a fair amount of time generating status and explaining designs, results and information. Or the customer thinks they are very savvy whether they are or not and try to drive technical outcomes that don't result in the best designs.
Advice to Management
Continue to do the great job your doing. Continue to make the hard choices to keep the business healthy. Thanks for trying so hard. Sometimes the hard part is learning to say no to customers.