Syncapse

  www.syncapse.com
  www.syncapse.com

Syncapse Reviews in Toronto, ON

41 Reviews
2.8
41 Reviews
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Michael Scissons
9 Ratings

18 Employee Reviews Back to all reviews

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  1.  

    It taught me a lot about social media

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead QA Analyst in Toronto, ON (Canada)
    Former Employee - Lead QA Analyst in Toronto, ON (Canada)

    I worked at Syncapse full-time (more than an year)

    Pros

    The people were great. It was a very laid-back atmosphere, with lots of fun perks. Project management was very devoted to getting a project done right.

    Cons

    Some of the management decisions were not very beneficial for employees, and we felt like we weren't being heard. We were severely under-staffed, but no one seemed to do anything about it, and kept laying people off

    Advice to ManagementAdvice

    I have no advice, because the company no longer exists.

    Approves of CEO
  2. 2 people found this helpful  

    It's always terrible working for a Narcissist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Dev in Toronto, ON (Canada)
    Former Employee - Senior Dev in Toronto, ON (Canada)

    I worked at Syncapse full-time (more than 3 years)

    Pros

    some good tech people and lots of good ideas among developers. Unfortunately a lot of these ideas were never fully implemented due to terrible management.

    Cons

    Management lived in their own little bubble that ultimately sank the ship. Employees were never respected and were treated like commodities to be consumed and disposed of.

    Advice to ManagementAdvice

    Steer clear of Scissons. Don't even bother with this guy. The ego gets in the way and he will never be a true success.

  3.  

    Short

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator in Toronto, ON (Canada)
    Former Employee - Project Coordinator in Toronto, ON (Canada)

    I worked at Syncapse full-time (more than an year)

    Pros

    Easy-going environment, great people. Some great client.

    Cons

    Too much turnover. Goals, focus is shifting far too often.

    Advice to ManagementAdvice

    Find a plan and stick with it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Cool place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Toronto, ON (Canada)
    Current Employee - Software Developer in Toronto, ON (Canada)

    I have been working at Syncapse full-time (more than an year)

    Pros

    Pros – Great technology but even better team of people to work with. Acquiring Clickable raised the technology bar.

    The company has gone through major transformation post acquisition . Across the board lot of changes are happening but at least tough decisions are being taken for the first time in years.

    Cons

    Cons – Typical growth pains of a company in transition. If you have ever been a part of a small growing company you know what this means.

    Advice to ManagementAdvice

    Keep on investing on technology in making Syncapse the leader in the Social media space.

    Recommends
    Positive Outlook
  6. 2 people found this helpful  

    Do yourself a big favour and ask a lot of questions before deciding to join.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services in Toronto, ON (Canada)
    Former Employee - Client Services in Toronto, ON (Canada)

    I worked at Syncapse full-time (more than an year)

    Pros

    Experience you just won't get elsewhere.
    Opportunity to meet and work with some pretty amazing people.
    Industry leading clients.
    Competitive pay.

    Cons

    Culture is the biggest con. The CEO and senior management have demonstrated little respect for people over and over again.

    So make sure to ask a lot of questions before deciding to join.

    People who take a job without fully understanding the culture and environment tend to quickly transition to the alumni group. The alumni is a pretty large group of people in the Toronto area due to annual apocalyptic layoffs.

    Stuff to ask

    Make sure you know who else is on your team and ideally meet a few of them in the process.
    Ask to try the software yourself and don't be satisfied with a demonstration or a video.
    Has the hiring manager been crystal clear about how you will be measured? Can you clearly see the direct link between your daily work and dollars? If not, be very wary because this is still a services company. Until there is a change in CEO this math will not change.
    What support exists for the position in the organization?
    Ask to meet with at least one senior person from an unrelated area and ask tough questions about the business.

    Advice to ManagementAdvice

    Euphemism's like "change is hard" wore out with the third or fourth round of executive changeover. You must start respecting yourselves and the people you bring on board. The people who are still there deserve real support and a true commitment to making it a great place to work.

    Doesn't Recommend
    Negative Outlook
  7.  

    Amazing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer in Toronto, ON (Canada)
    Former Employee - Designer in Toronto, ON (Canada)

    I worked at Syncapse as a contractor (less than an year)

    Pros

    -Great office space with fully stocked kitchen
    -Love the location in the heart of downtown, close to Union, right on King/Duncan. Easily accessible.
    -Amazing team. They are fun, friendly, approachable, and helpful. They are also good at their jobs and know all about social media and analytics. They really made me feel welcome, gave good feedback on the work, and overall created a very positive and wonderful work experience.
    - They offer flexibility in terms of start-time and hours
    - The project and deadlines were managed well by our senior PM.
    - As a contractor, I really loved working here, and would like to continue working with them in the future.

    Cons

    - Would have liked to gain more client facing experience, but I guess additional responsibilities come with more time at the job
    - As a contractor I'm not sure what their actual employee salary is, although I was satisfied with my per project fees

    Recommends
  8. 5 people found this helpful  

    Astounding Failure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering in Toronto, ON (Canada)
    Current Employee - Engineering in Toronto, ON (Canada)

    I have been working at Syncapse full-time (more than an year)

    Pros

    - never was a place that had so many smart people under one roof (most gone now)

    - conveniently located in down town Toronto and similar global offices.

    - fun, upbeat social working environment

    - good salaries

    - recognized name in social media (though that's quickly changing)

    Cons

    - lack of proper team management & leadership, no role models to learn from and look up to.

    - no support structure for sales & client facing people

    - ignores market & technology trends, and only catches up too late, missing the boat each time.

    - complete dis-regard for technology leaders in the company, treated as replaceable, voices not heard, (despite the fact that this is a technology business)

    - lack of CTO & technology leadership at the executive level (The entire engineering part of the business is ran by a "Sr. Vice President, Engineering" who can only be described as a "resource manager" with no good understanding of the company's technology offering.)

    - unreasonable setting of client expectations: sales will bend over backwards to clients and sell WHATEVER the client wants, regardless whether it makes sense to the business, or even if it can be delivered at all.

    - un-trained sales team: the push to "sell sell sell", coupled with the lack of knowledge of the technology and the market, renders the sales team in-effective in bringing in big $.

    - no consulting the product management or technology leaders before a pitch or sale, they are only aware of new client commitments and projects when they are handed over to them and asked to deliver in un-reasonable timelines.

    - executive team that is disconnected and constantly changing, no communications, no leadership, just task delegating and never taking ownership or responsibility for failures.

    - no clear direction for the business or the technology

    - message changes from one executive to another, its like they don't even talk to each other.

    - massive layoffs every year, most recently replacing entire engineering teams with resources in India just to save money.

    - slowly everything is being outsourced to engineering office in India, this is a red flag for many as the quality is simply not up to par.

    - extremely shady business financials, not often shared and when they are, they leave lots of room for speculation and negativity.

    - recently acquired another company with financial troubles of their own, admittedly failing by their own leadership (who are now Syncapse Execs!)

    Advice to ManagementAdvice

    - replace the CEO, he has no purpose leading this company, keep him as a face (he's good at that) but disconnect him from all Sales & Operations.

    - ditch your current executive team, they have a history of failure, not of success, this might be painful to go through again, but you need to have the right people at the helm.

    - replace your sales team, you don't have an effective one to begin with, with all respect to current team, they are simply in-experienced, for most this is their first or second job, at least bring in some leadership & role models for them to look up to.

    - stop outsourcing to India, this never works, do your research, this is a bad and proven failed strategy, you had great talent that you've either fired or pushed them away, try to keep whoever you have left, trust them and LISTEN to them, empower them to make decisions and learn to say NO to clients when it does not make sense to the business AND technology.

    - stop the mad sales rush, every business needs to make money, but there is no rationale in selling what you don't (can't & wont) have and burdening yourself with un-sustainable work, the market is changing, be where the puck is going to be, not where it WAS.

    - TRUST your employees, listen to them, they are the ones doing all the work, stop taking all the credit for doing next to nothing.

    - work together, from the same location, splitting the exec team across the globe is stupid, you are un-able to deliver the same message, nevermind agree on company direction.

    - stop calling yourself a startup, you have no idea what a startup is, none of your executives ever worked in one, your size and revenue do not allow you to call yourself that, the average size and life span of a start up is no where close to where you are today, this is false belief and clinching to business hype a "20 million dollar startup with 300 employees" sounds ridiculousness.

    - when was the last time you really rewarded your employees, below the C level? it really does not help moral to see execs vacation around the world while they have to work hard at fixing your mistakes and keeping clients happy

    - stop comparing yourself to the big players in the market, you'll never be that big with the problems you have, if you have to compete with them, compete in ONE thing, nobody wants an "all in one" shop that is dysfunctional, rather a "one solution/service" that works GREAT, better than everybody else, solve one problem at a time, and expand slowly not in a frenzy!

    Doesn't Recommend
    Negative Outlook
  9.  

    Was a good place to work, something always happening.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Toronto, ON (Canada)
    Current Employee - Senior Software Engineer in Toronto, ON (Canada)

    I have been working at Syncapse full-time (more than an year)

    Pros

    Great co-workers, bonuses (if you negotiated one), friendly atmosphere.

    Cons

    Benefits sucked, a lot of turn-over in staff.

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    A changed place with lots of growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Syncapse

    Pros

    - Strong value proposition to clients
    - Cutting-edge marketing science and data analysis
    - Top enterprise clients
    - Lots of exposure to business challenges and top marketers
    - Relaxed work environment

    Cons

    - Shifting priorities and focus; but this is the nature of social media management business. No one really knows where it's going
    - There remains some "B" and "C" employees
    - Though running work across offices, Toronto, New York, London, Portland. So people can feel out of the loop

    Advice to ManagementAdvice

    - Keep up the quarterly town halls
    - Reward and praise star employees more publicly
    - Keep upgrading talent, and getting rid of "B" and "C" players

    Recommends
  11. 3 people found this helpful  

    A missed opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Management in Toronto, ON (Canada)
    Former Employee - Senior Management in Toronto, ON (Canada)

    I worked at Syncapse

    Pros

    - Fantastic opportunity to capitalize on an emerging market (Social Technology)
    - Plenty of customers willing to spend money on interesting projects
    - Solid core technology team
    - Friendly atmosphere

    Cons

    - Complete lack of management and leadership competency from the 'C' level of the organization
    - No true delegation of decision-making and responsibility down the management layers, creating a situation where people leading projects could be overridden at any point by those further up (mainly at the 'C' level) with last-minute changes and reversals of strategy
    - Complete absence of support from senior management resulted in insecurity and CYA behavior across organization, and gave staff the impression that nobody was interested in solving the obvious organizational and process problems that were causing so much friction and late nights for employees

    Advice to ManagementAdvice

    Bring in professional managers and empower those people to do their jobs. Support them, and don't get in their way.

    Stop falling for the messiah syndrome, where each new senior executive brought into the organization is expected to be the savior who will fix everything single-handed, but then falls out of favor (or leaves on their own accord) 6-8 months later when it becomes apparent that they are just human like everybody else and unable to correct the problems of an organization (or senior management) that is unwilling to change.

    Doesn't Recommend

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