Synergy Global Solutions Reviews

Updated July 20, 2015
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4.2
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Synergy Global Solutions CEO Ray H. Hutch
Ray H. Hutch
6 Ratings

12 Employee Reviews

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  1. Manager, Quality Assurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tonawanda, NY
    Former Employee - Anonymous Employee in Tonawanda, NY

    I worked at Synergy Global Solutions full-time (More than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Nice place to work, small quaint - everyone knows one another.

    Cons

    None really, if you did you work everything went well.

    Advice to Management

    Ensure all are treated fairly.


  2. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deskside Support Technician in Rochester, NY
    Current Employee - Deskside Support Technician in Rochester, NY

    I have been working at Synergy Global Solutions full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent benefit, pay, and nice family oriented company.

    Cons

    Could use a few more days of PTO.

    Advice to Management

    Keep communication with employees open.


  3. Awesome. Synchronized Energy.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - President in North Potomac, MD
    Current Employee - President in North Potomac, MD

    I have been working at Synergy Global Solutions full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You will always find something good to do.

    Cons

    Have to work hard with other people.


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  5. Great Small Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engineer in Rochester, NY
    Current Employee - Customer Engineer in Rochester, NY

    I have been working at Synergy Global Solutions full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Small enough that you get to know everybody. Big enough that they have enough work forever.

    Cons

    Even though smaller company management is often to far from the day to day needs of modern service engineer. Sales seems to get most of the rewards.

    Advice to Management

    You're not bad, better than most, just don't be so metrically driven.


  6. Good Personal Growth, but weak management stepped on by huge Egos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Rochester, NY
    Former Employee - Systems Engineer in Rochester, NY

    I worked at Synergy Global Solutions full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    The job really is challenging and interesting. You can really do well when you depend on your own skills and drive. It's an employee owned company and there is very little turnover. Management is very approachable and really good people. Great support for getting necessary vendor certifications. Stable local company that has strong clients to enseure the future.

    Cons

    There exists a culture of egos and many people in the company that really only look out for themselves. On may occasions you will have problems because a fellow employee is self serving and doesn't care for the greater good of the company. Many upper level people have egos and can bully management - management is aware of issues, but never moves to react.

    Advice to Management

    It may be time to bring in some outside talent into management. Many of the management team have been in their positions for decades and have lost touch with how the industry has changed.


  7. Decent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Rochester, NY
    Former Employee - Engineer in Rochester, NY

    I worked at Synergy Global Solutions full-time (More than 5 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Lot's of opportunity if you are willing to take it. Self learners will love this place.

    Cons

    Management overhead. Company has a split personality at times.

    Advice to Management

    Choose if you want to be an Enterprise player or stay in the SMB.


  8. Not a bad place to be - I've certainly worked for worse companies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Buffalo, NY
    Former Employee - Systems Engineer in Buffalo, NY

    I worked at Synergy Global Solutions full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, flexible hours, monthly bonus if you really focus on billable hours

    Cons

    While I was there, there was a tendency for there to be silos between teams and locations with no local management if you weren't in headquarters, which lead to the feeling of being on an island

    Advice to Management

    Find what you're really good at (and really want to do) and 'shine' - don't bite off more than you can chew or spread your people too thin trying to win business where you don't 'sparkle'


  9. Great starting point.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Analyst in East Amherst, NY
    Former Employee - Help Desk Analyst in East Amherst, NY

    I worked at Synergy Global Solutions

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Pay is somewhat below standard for the industry.

    Cons

    Great atmosphere and great, knowledgeable people to work with.

    Advice to Management

    Promote and recognize your current employees. Good people leave because of the lack of pay.


  10. I feel like I am part of a family...a growing one.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Amherst, NY
    Current Employee - Anonymous Employee in Amherst, NY

    I have been working at Synergy Global Solutions

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Terrific welcome and orientation. Promise of career growth through training and certification reimbursement. There are many different departments - it is not just an IT Solution Center, it also has departments for field service delivery, engineering, telephony (Cisco), break/fix, datacenters and hardware and software sales. The company has been in business for 40 years as of January 2011 it seems like a stable place to work.

    Cons

    It is growing quickly - and many people are asked to chip in to work on projects that are not always their core competency. It is a busy work place environment!

    Advice to Management

    Hire more people - and continue developing the training programs.


  11. Good opportunities, lots of work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer/Analyst in East Amherst, NY
    Current Employee - Programmer/Analyst in East Amherst, NY

    I have been working at Synergy Global Solutions

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It's a growing company, and the right person can easily find themselves a niche to grow in. If you can find one of the company's needs and fill it, and perform well at it you can get pretty far.

    Cons

    It's a growing company that seems to be consistently understaffed. The new management team seems to be working on this, but even they felt overwhelmed within weeks of starting. There are a lot of new customers through agreements we have with other companies, but often these new customers don't fit within our traditional models and take that much more effort to support. There is also a tendency to slack on getting tools in place to improve our efficiency. Not because of a lack of desire to implement them, but because the people who do so are buried under special customer requests and the sheer amount of work that needs to be done.

    Advice to Management

    Hire more people and increase compensation. Work to lower priority of customer requests so that tools can be improved and overall efficiency increased.



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