Syntellect Reviews

8 reviews filtered by
  • Any Location
  • Any Job Title
2.8
8 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Steve Dodenhoff
2 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. Fair Software company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Oakbrook Terrace, IL
    Former Employee - Management in Oakbrook Terrace, IL

    I worked at Syntellect full-time (more than 5 years)

    Pros

    Open communication with upper management. They run software house as a true business looking at P&L and staffing accordingly.

    Cons

    Salaries are on the conservative side with little job security.

    Advice to ManagementAdvice

    Treat your employees are the true asset they are instead of making them feel like a liability.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Syntellect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Area Manager in Phoenix, AZ
    Former Employee - Area Manager in Phoenix, AZ

    I worked at Syntellect

    Pros

    Syntellect is a financially solid company with a long history of successfu limplementations and a loyal base of customers that continually upradetheir systems and renew their maintenance contracts.

    Cons

    Management did not always listen to suggestions of employees.
    Their product lines were never merged which caused confusion in their customer base.
    Senior management was lacking.

    Advice to ManagementAdvice

    Merge Apropos with existing product
    Provide more lead generation
    Invest less in sales meetings in Phoenix and more in sales support.

    Doesn't Recommend
    No opinion of CEO
  3. Not a bad place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Syntellect

    Pros

    Awesome place to work if you like the culture of a mid-sized firm with run-of-the-mill technology that works and some people buy it.

    Cons

    No one there really knows what they are doing outside of their little domain named VoIP serial CTI engineering.

    Advice to ManagementAdvice

    Not a bad place.

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Focus on the people who put you where you are.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer in Phoenix, AZ
    Former Employee - Software Engineer in Phoenix, AZ

    I worked at Syntellect

    Pros

    You get to work with the latest in CRM software and technologies and some of the best customers. If you are career minded, there are plenty of opportunities for moving up within the company.

    Cons

    Lack of acknowledgment for the amount of work that goes into a project. Last minute emergencies take precedence over what you are currently working on and then they wonder why you didn't finish the last job. Benefits seem to dwindle year after year, this is not a good company to work for if you have retirement in mind.

    Advice to ManagementAdvice

    Try adding a benefit or two, quit taking them away all the time.

    No opinion of CEO
  6. Balanced work and personal life but slow career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Developer in Phoenix, AZ
    Former Employee - Developer in Phoenix, AZ

    I worked at Syntellect

    Pros

    Fairly good amount of personal growth and professional growth opportunities through training (both internal and external), close work with peers, etc.

    Cons

    Very limited career opportunities once inside, there is no real career path defined not clear definition of how to advance professionally.

    Advice to ManagementAdvice

    It would help to let employees know what the overall strategy is for ongoing mergers/acquisitions as well as what the present and future mission/vision of the company are so employees have a better understanding of the reasoning behind some of those decision as well as to know what role they play within the company.

    No opinion of CEO
  7. 1 person found this helpful

    Top management only cares about profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Syntellect

    Pros

    Many of the VP level managers are trying hard to work well within the impossible constraints of the company's financial model. They truly want to make things better.

    Cons

    Company president is way over his head in the role. He is at best a mid-capable financial manager. Absolutely no leadership skills. No ability or interest to do what it takes to solve problems. Syntellect is owned by a public holding company and funnels its profits to the holding company. To the CEO of the holding company it's all about engorging the shareholders with dividends and stock price. Note: as an employee at Syntellect you are not an asset, you are an EXPENSE. If you take a job here, consider it a "survival job" while you look for something more meaningful and long-term.

    Advice to ManagementAdvice

    Realize that if you take care of the customers and the employees, the profits will follow. Stop being distracted by the latest acquisition possibility and take what you have and make it better.

    Doesn't Recommend
    Disapproves of CEO
  8. Good, flexible work environment. Not the best for pay, benefits & moving toward career goals ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Syntellect

    Pros

    flexible work hours
    generally, nice people to work with
    develops a good product
    management is not hanging over your head all the time

    Cons

    benefits are bad
    pay is ok, but wouldn't call it 'good'
    not a lot of room to move laterally or up
    not very career oriented or helpful in developing the skills & interests of employees

    Advice to ManagementAdvice

    need more pay or benefits -one or the other
    need stronger leadership who will better mentor younger employees
    need to be interested in long term goals for employees instead of getting the feeling of being used as a short term resource

    Doesn't Recommend
    No opinion of CEO
  9. Nothing to get very excited about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Syntellect

    Pros

    basic benefits (salary, vacation, etc.)
    stability

    Cons

    non-basic but common benefits (matching 401k, profit sharing)
    career growth
    stagnant technology

    Advice to ManagementAdvice

    Make some changes that will get people excited about coming to work (like launching some interesting new projects and hiring some good leaders for them).

    Doesn't Recommend
    No opinion of CEO

Work at Syntellect? Share Your Experiences

Syntellect

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.