T.G.I. Friday's
3.3 of 5 238 reviews
fridays.com Dallas, TX

T.G.I. Friday's Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.3 238 reviews

                             

75% Approve of the CEO

T.G.I. Friday's President & CEO Nick Shepherd

Nick Shepherd

(72 ratings)

62% of employees recommend this company to a friend
238 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Flexible schedule, great co-workers, fun lively environment"
    in 19 reviews
  • "I needed a job with flexible hours while in school"
    in 14 reviews
Cons:
  • "Long hours, not knowing when exactly you'd get out"
    in 11 reviews
  • "I worked long late hours all the time"
    in 4 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Waitress

Waitress (Former Employee)
Oak Lawn, IL

I worked at T.G.I. Friday's part-time for less than a year

Prosuses hot schedule so easy to release and pick up shifts

Constraining, does not get any help from management

Advice to Senior Managementneeds more managers on a shift
there are usually only 2 managers the whole night and they are always crabby and want to go home

No, I would not recommend this company to a friend

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  • Disapproves of CEO

 

Are we sold yet?

Server (Current Employee)
Middletown, NY

I have been working at T.G.I. Friday's part-time for more than 5 years

ProsI like the friends that I have made and some of my regulars. The new menu is pretty good.

ConsCommunication from the top down could use a great deal of improvement. too many "specials" do not make it special. Guests are almost overwhelmed with the coupons and "specials". With the last minute changes it is hard to keep track of everything you are supposed to tell the guest in order for them to be able to enjoy the "fridays" experience (whatever that is anymore). I thought it was great food, great (fun) drinks and a fun experience but not so much anymore.

Advice to Senior ManagementBring the birthday chant back, cut down on multiple promotions at one time it confuses the guest. guests are getting mad because they cannot use their coupons across the multiple promotions. lets reward the great customers that come back more often than the ones that complain all the time and show up sporadically and have nothing nice to say when they do show up and coupon the heck out of the company. have a silver /gold/platinum member level for gmms with different redeemable coupons in order to reward these great guests. Also, a lot of your employees come from different backgrounds that could offer a lot of good ideas for the company and there is nowhere to voice these ideas or get rewarded for them. it seems to be a company that likes to use the stick more than the carrot.

No, I would not recommend this company to a friend

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Great company !

Bar Manager (Former Employee)
Orlando, FL

I worked at T.G.I. Friday's full-time for more than 3 years

ProsWonderful people, quality company. I'd recommend to anyone.

ConsTypical restaurant hours but we'll balanced with vacation opportunities.

Yes, I would recommend this company to a friend

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Fast money

Server (Former Employee)
Temecula, CA

I worked at T.G.I. Friday's part-time for more than 3 years

Prosfast money, unstructured management, few rules, fun coworkers, good food

Consno benefits, unstructured management, few rules, slow at times, cut quick if your first cut

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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uneasy

Cleaner/Dishwasher (Former Employee)
Braintree, MA

I worked at T.G.I. Friday's full-time for less than a year

Prosthere are none that I seen

Consthey hire you full time then cut your hours

Advice to Senior Managementgive your good employees good hours

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Aweful, aweful aweful

Hostess (Former Employee)
Saint Louis, MO

I worked at T.G.I. Friday's full-time for less than a year

ProsAfter two months of misery and coming home in tears, I quit and was free from this place

Conscame in to work a morning shift... left at midnight with no one ever telling me that I would be staying the whole day. Horrible, mean management. Co-workers do not treat hostesses with respect and ignore and berate them constantly. Lied about what I would be getting paid.

Advice to Senior ManagementPay more attention to your FOH and have some respect for them as human beings. When another host calls in or no-shows, at least have the decency to warn the morning hostesses that they may or will be staying later. Do not make yourself so "frightening" to your employees that they will simply make decisions they are not trained to make - or do anything at all costs to avoid having to come to you. You are managers - manage. Also, be more clear about your compensation. I was told I would make 8.00 an hour when I was paid minimum wage.

No, I would not recommend this company to a friend

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Stay away from Royal Palm Beach FL

Hostess (Former Employee)
Royal Palm Beach, FL

I worked at T.G.I. Friday's part-time for more than a year

ProsCo-workers can be entertaining sometimes, and customers can be enjoyable.

ConsThe cooks harassed me for being a lesbian.
The managers don't do anything for their employees.
The GM belittles his employees in front of customers.
They go off of a "Team" but only an exclusive few are allowed on the team.
Managers talk bad about you behind your back.

Advice to Senior ManagementTake a management class, your ways are all wrong.

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Streamlined, by-the-book approach to everything

Busser (Former Employee)
Dothan, AL

I worked at T.G.I. Friday's full-time for more than 3 years

ProsRegular, high volume of business, decent pay, fairly simple job requirements, various shifts available to work for people with different schedules.

ConsManagement and superiors were condescending and at times almost robotic in nature, work could get incredibly strenuous in later hours of the night.

Advice to Senior ManagementPeople don't operate by a manual, branch out into each region. The country/world doesn't all like the same things

No, I would not recommend this company to a friend

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Don't work for a franchise

Anonymous Employee (Former Employee)

I worked at T.G.I. Friday's

ProsCould be a fun environment, hours were great at the time, you could walk away with 60 hours for one week

ConsEverything else. Don't work for a franchise or you could show up to work one day with no job. No breaks over 7 hour time frame - dishwashers ran the fry station.

Advice to Senior ManagementNothing - they were smart and stayed away from the idiot franchise

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What you would expect this job to be.

Server/Bartender (Current Employee)
Lombard, IL

I have been working at T.G.I. Friday's full-time for more than 3 years

ProsPeople. Everyone that works there knows exactly what you go through, and you need them to get through your shift.
Money to be made if you are willing to work.
Training program- although extensive, it was helpful and taught you what you needed to know

Cons"The customer is always right" was taken to an extreme.
The management never had your back
The uniforms- obviously
I worked there when it used to be fun, and they took away all of the things that made Fridays Fridays, and turned it into any of the other chain restaurants

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at T.G.I. Friday's reviews and ratings — including employee satisfaction and approval rating for T.G.I. Friday's CEO Nick Shepherd. All 238 reviews posted anonymously by T.G.I. Friday's employees.