T.G.I. Friday's Reviews

Updated August 26, 2015
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3.0
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T.G.I. Friday's President & CEO Nick Shepherd
Nick Shepherd
153 Ratings

Pros
  • It was a great way to work through college and make decent money with a flexible schedule (in 26 reviews)

  • The company prioritizes the importance of having a fun environment for both the guests and the employees (in 18 reviews)

Cons
  • Long hours, not knowing when exactly you'd get out (in 18 reviews)

  • the late hours of the business 2AM closing time is sometimes a strain and you end up with turnover because it's not for everyone (in 6 reviews)

More Pros and Cons

507 Employee Reviews

Sort: Popular Rating Date
  1. good job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser/Host
    Former Employee - Busser/Host
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    awesome management, good tips, fast paced and upbeat environment as well as some fantastic employees to be able to work around

    Cons

    can be overwhelming on the weekends. some difficult management at times and there were lots of menu changes at the end that became confusing

    Advice to Management

    work to find some level of consistency in menus and outlook. As the consistency comes many of the problems can be fixed.


  2. Waitress

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Server/Waitress in Dickson City, PA
    Current Employee - Server/Waitress in Dickson City, PA
    Recommends

    I have been working at T.G.I. Friday's part-time (More than 5 years)

    Pros

    I love communicating with guests to make sure they enjoy their visit to the restaurant. I like to stay busy and constantly moving, which in return, makes the time pass by quickly.

    Cons

    Some guests who are visiting the restaurant can be very rude or critical to servers. Many issues they have with the food or prices are subjects I have no control over.

    Advice to Management

    Management issues are not of my concern at my workplace. I believe that they treat us very well and highly enjoy working at T.G.I. Friday's.


  3. Host

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host/Hostess in Westfield, IN
    Former Employee - Host/Hostess in Westfield, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at T.G.I. Friday's part-time (Less than a year)

    Pros

    Get money fast, Great Tip Sharing, Good Team Environment, Fast paced, Good Hours, Great food to serve people, Discounted Meals

    Cons

    Customer complaints are very normal, Management always on servers to be running around, never able to just take a second to think

    Advice to Management

    There is only so much that one person can do. Do not be so harsh on your own employees. This is vary from location due to different General Managers.


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  5. Absolutely loved working there until I was pretty much made an example of. Sad thing is I turned down 2 other jobs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in East Greenwich, RI
    Former Employee - Food Server in East Greenwich, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at T.G.I. Friday's full-time (Less than a year)

    Pros

    Friendly staff, great hours, great customers, great atmosphere and for the most part, great management team. Fun place to work.

    Cons

    Was let go after only two weeks on the floor for a petty infraction. Subsequently suspended for ten days only to be let go at my meeting with the "GM". I'm a single mom of 2 and really couldn't afford that. I was good enough to be put on the floor after only 3 days of training. Then my performance was unprofessionally criticized when I was accused of things that I wasn't even aware I did like not showing up for a shift management never told me I had. And no, I didn't have access to my schedule without going through management because My information was never put in the computer properly. So when a shift was left out of what was told to me, it looked as if I pulled a no call no show. When I tried to explain this, I was told I don't take responsibility. Also blamed for not coming in for a shift I was put on less then 1 hour before it started. Mind you, put on via email I never received until 5 hours later.

    Advice to Management

    If you want to let someone go, do not suspend them for 10 days only to let them go the day they come back. Camera's are there for several reasons. Use them. Making false comments about a persons performance is extremely unprofessional. Leaving someone hanging like that is also unprofessional. Also, when an employee explains the situation as it happened, that's not placing blame or avoiding responsibility. It's simply trying to explain what was done, how it was done and hoping to learn from any input you may have. Finally, bragging about alcohol consumption is definitely not professional.


  6. My experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Orlando, FL
    Former Employee - Line Cook in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at T.G.I. Friday's full-time (More than 3 years)

    Pros

    Great employees, always busy, organized

    Cons

    bad management, favoritism, your still expected to work on "off" days

    Advice to Management

    Better schedule management, better communication with employees, stop befriending employees, no favoritism, just unprofessionalism in general.


  7. server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in DFW, TX
    Former Employee - Food Server in DFW, TX

    Pros

    tips were good good environment good managers flexible work hours

    Cons

    lots of dumb busy work work hours corporate annoying dealing with people


  8. Hostess/Host great then downhill with new management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in Plantation, FL
    Current Employee - Hostess in Plantation, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great percentage of tips Semi diverse staff

    Cons

    Drama amongst employees Scheduling is terrible- need more servers on at a time Management went downhill since Tal left for Fort Lauderdale Fridays Unprofessional Unorganized

    Advice to Management

    Get it together. Why do you not have a server for every section on a busy day. It makes it hard for servers and hosts to have to accommodate. Results in double seating and errors. Do better.


  9. fast money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    fast money, good for part time

    Cons

    some customers can be a pain, sometimes overwhelming


  10. Cocktail Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Las Vegas, NV
    Current Employee - Server in Las Vegas, NV

    I have been working at T.G.I. Friday's (More than a year)

    Pros

    Good Management team at the establishment

    Cons

    Poor Clientele, and servers work too hard for how little they are tipped


  11. TGI Friday's Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Merritt Island, FL
    Former Employee - Anonymous Employee in Merritt Island, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Fun atmosphere and good co workers

    Cons

    Low prices mean less tips

    Advice to Management

    I liked my management they were great



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