T.G.I. Friday's Reviews

Updated September 12, 2014
Updated September 12, 2014
303 Reviews
3.0
303 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T.G.I. Friday's President & CEO Nick Shepherd
Nick Shepherd
95 Ratings

Review Highlights

Pros
  • Flexible schedule, great co-workers, fun lively environment (in 23 reviews)

  • I needed a job with flexible hours while in school (in 15 reviews)


Cons
  • Long hours, not knowing when exactly you'd get out (in 14 reviews)

  • I worked long late hours all the time (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    TGI Fridays is changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beverage Manager  in  Charlotte, NC
    Current Employee - Beverage Manager in Charlotte, NC

    I have been working at T.G.I. Friday's full-time for more than 5 years

    Pros

    Can be a fun work experience depending on the store and the gm. Easy to be a manager when it comes to money handling and pos systems. Back office is pretty easy too.

    Cons

    Expect too much to be able to earn a bonus. Base scores from surveys on how the restaurant is doing. Late hours. Open on all holidays. 55 to 60 hours a week. Good pay but tiring.

    Advice to ManagementAdvice

    Quality of life is a deciding factor on whether managers will stay for the long haul. Let them have a life that doesn't surround the restaurant.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    No real complains.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Garland, TX
    Current Employee - Server in Garland, TX

    I have been working at T.G.I. Friday's full-time for more than a year

    Pros

    It's really chill, laid back, People and managers are always trying to help you out. You're encouraged to be social and be personable with guests, make them and yourself enjoy the overall experience and have a good time.
    Personal growth is definitely possible. I went from working as a busser to a host then to a sever then to cocktail server all in about two years time. My GM is the best manager out there, he's always willing to help and gets you through some of the worst situations.

    Cons

    Drama, gossip, sometimes when corporate comes around and sticks their noses in the business. New menu updates are pretty annoying they happen a couple times a year.

    Advice to ManagementAdvice

    Lack of support from certain managers really takes away from the overall enjoyable experience.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    While the money was alright, the management and training was mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host  in  Indianapolis, IN
    Former Employee - Host in Indianapolis, IN

    I worked at T.G.I. Friday's part-time for less than a year

    Pros

    Decent money, friendly work environment, supportive coworkers

    Cons

    While the workers were nice, they lacked great skill; most others were lazy, management was not very good

    Advice to ManagementAdvice

    Force better training and higher standards for workers

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    It was dishonest, shady and very unhappy as a place to wrok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  East Hanover, NJ
    Current Employee - General Manager in East Hanover, NJ

    I have been working at T.G.I. Friday's full-time for more than 10 years

    Pros

    money was good for a beginner

    Cons

    upper management was only concerned with profit. nothing else. My supervisor was promoted based upon the fact that he trained the staff to manipulate survey results

    Advice to ManagementAdvice

    Care about your employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Amazing co-workers make it hard to go somewhere else... even when you aren't making enough to survive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at T.G.I. Friday's full-time for more than a year

    Pros

    Schedule is great for students and those with second jobs. People are so much fun and get along well because they look for a certain type of personality when they hire. If you have great managers, you will really enjoy your job (that's a BIG if). They don't make you pay for walk outs or uniforms.

    Cons

    Schedule and sections are based on sales that are 1) Raised every week and 2) Almost always followed by a new e-mail blast containing BOGO coupons and/or the announcement of a new pick 2 or 3 promo.

    Don't be surprised if you are new and only scheduled 2 shifts a week and cut after 2 or 3 tables on a day shift. And yes, you will still be required to do sidework and wrap silverware for up to an hour after you've been cut.

    Coupons are relentless and you will lose a ton of money because of them. Tip out is high. During day shifts, the busser may be sent home and there's often no dishwasher because of labor. You will do their jobs, and still tip out based on sales, regardless of how long the SA was there.

    WHATEVER YOU DO, DO NOT LOSE YOUR BANK. A server accidentally lost his wallet in the dumpster while taking out the trash and we ended up all pitching in because he owed the restaurant a good $100 more than he had made that night.

    Advice to ManagementAdvice

    Figure out a better way to create good sales incentives. Encourage sales using a technique that doesn't involve singling out poor performers (who may be getting only 1 shift a week and don't stand a chance) and yelling at employees that the restaurant is barely paying for in the first place. Making everyone feel valued and appreciated goes a VERY long way and extra money spent on decent incentives would more than pay for itself.

    Hire and do anything possible to retain good GMs that will look out for their employees! The restaurant I worked at was the lowest grossing in the franchise. After we got a new GM, we became the second highest. He was easygoing, had our backs, and never yelled or put an insane amount of pressure to meet our sales goals. Because we genuinely wanted to do a good job for him, our PPAs went way up. I'm not speculating, we actually had conversations about this being the reason our sales were better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    I learned every drink recipe immaginable and advanced to HEAD BARTENDER in just a few short months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Bartender  in  Lombard, IL
    Former Employee - Head Bartender in Lombard, IL

    I worked at T.G.I. Friday's full-time for more than 10 years

    Pros

    I met some life long friend there, both employees and influential customers. The job skills and job ethics were incomparable.

    Cons

    I really didn't have very many cons there. I even wrote my own and everyone elses scheduale.

    Advice to ManagementAdvice

    I am living proof that the long shot to win is often the way to go. Look at the most recent Kentucky Derby winner. In person interveiwing a potential emploee IN PERSON (for a customer relations involved job especially). Never bite the hand that feeds you, but don't kiss up.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Terrific experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Restaurant Manager  in  Orlando, FL
    Former Employee - Assistant Restaurant Manager in Orlando, FL

    I worked at T.G.I. Friday's full-time for more than a year

    Pros

    Great environment, great management team, loved being involved in menu items/selections and it was a great team environment with management development programs.

    Cons

    Outside of long hours, don't have anything negative to say about this company - it is terrific on all levels and the stores are great too.

    Advice to ManagementAdvice

    Great management team!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess  in  Houston, TX
    Former Employee - Hostess in Houston, TX

    I worked at T.G.I. Friday's part-time for less than a year

    Pros

    Tuition/Text book reimbursement
    Fun atmosphere and co workers
    Good customer service experience

    Cons

    Not enough pay
    Management will cut hours every time new employees are hired
    Not a lot of opportunities for advancement

    Advice to ManagementAdvice

    Don't keep rude/lazy employees around.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    The experience was not beneficial.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress  in  Tyler, TX
    Former Employee - Waitress in Tyler, TX

    I worked at T.G.I. Friday's part-time for less than a year

    Pros

    It provided work experience that is useful for continuing a career, but even such experience in food services is not easily transferable to other industries. Training was of an acceptable caliber.

    Cons

    The coworkers and management were unprofessional and the atmosphere was less that tolerable. Compensation is also less than should be offered.

    Advice to ManagementAdvice

    Adopt better values when hiring upper management so that other employees are of better quality.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    great support while in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  New York, NY
    Current Employee - Bartender in New York, NY

    I have been working at T.G.I. Friday's part-time for more than 5 years

    Pros

    flexible schedule,great pay,very nice place to work at, team members are always there to help you during busy shifts

    Cons

    customers not very nice at certain locations. Hate people off after certain amount of drinks served and being disrespected for that...

    Recommends
    Neutral Outlook

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