T-Mobile

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T-Mobile Reviews in Augusta, GA

Updated December 2, 2014
Updated December 2, 2014
2,431 Reviews
3.7
2,431 Reviews
Rating Trends

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T-Mobile CEO John Legere
John Legere
882 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work in the wireless industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative III in Augusta, GA
    Current Employee - Customer Service Representative III in Augusta, GA

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    monthly bonuses and great pay

    Cons

    somewhat stressful environment low schedule flexibility

    Advice to ManagementAdvice

    give better schedule flexibilty to employees

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I am greatly happy about my time and experience with T-mobile.

    • Comp & Benefits
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at T-Mobile full-time (more than an year)

    Pros

    It was a very relax and easy work space..you were rewarded for your work and that gave you the drive to work harder.

    Cons

    Everyone can be helped..some are just harder then others. T-mobile showed me to approach things in more then one direction

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Magenta

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Representative in Augusta, GA
    Current Employee - Senior Representative in Augusta, GA

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Pay and benefits good. Career potential.

    Cons

    Nothing really, it's a job so there's always something.

    Advice to ManagementAdvice

    Develop from within.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    T-Mobile is the best place to perform and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative III in Augusta, GA
    Current Employee - Customer Service Representative III in Augusta, GA

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Great pay and great perks

    Cons

    Being on the phones all day

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    great opportunity allows you to really feel like you've made it in life great place constant rewards...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR2 in Augusta, GA
    Former Employee - CSR2 in Augusta, GA

    I worked at T-Mobile full-time (more than an year)

    Pros

    great pay and promotions bonuses are really good you can make more than your regular check in bonus money

    Cons

    promotes from within and it seems like you have to be connected to get to management

    Advice to ManagementAdvice

    stop changing your metrics so much

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Augusta, GA
    Current Employee - Customer Service Representative II in Augusta, GA

    I have been working at T-Mobile full-time (more than an year)

    Pros

    money,benifits,laid back, food, no dress code

    Cons

    little vacation time, no sick days, stressful,

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR2 in Augusta, GA
    Former Employee - CSR2 in Augusta, GA

    I worked at T-Mobile full-time (more than an year)

    Pros

    Benefits were great, pay was also awesome. Great work life balance. Easy go get promoted if you apply yourself daily.

    Cons

    Sometimes policy changes would lead to a spike unhappy customers, while offering us no solutions to resolve the issue. Coverage is still spotty and there weren't many solutions in that situation.

    Advice to ManagementAdvice

    Management was great, only advice would be for upper management offsite. More research needs to be done about what policy changes will really do to customer base, sometimes changes really harmed the customer and there was no way of saving the customer at that point.

    Positive Outlook
    Approves of CEO
  9.  

    Great way to pay for school & make some money part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Augusta, GA
    Current Employee - Retail Sales Associate in Augusta, GA

    I have been working at T-Mobile part-time (more than 3 years)

    Pros

    Great Place to earn a college degree while working:
    Benefits
    Flexible Schedule
    Promotion Potential
    Pay
    Co-Workers

    Cons

    Micromanagement
    Goals
    High Expectations
    Everything else was great

    Advice to ManagementAdvice

    Listen to your employees more, we have a lot if good ideas as well since we deal with the public more.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    It was a Call Center like any other

    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Great Benefits overall, medical, vacation, employee perks

    Cons

    You can advance depending on who you know

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Very friendly place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Benefits, pay, bonuses, cell phone service at a discount

    Cons

    In order to move up its more about WHO but know vs WHAT you know.

    Advice to ManagementAdvice

    Be fair in promotion process

    Recommends
    Positive Outlook
    Approves of CEO

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