T-Mobile Reviews in Chattanooga, TN

2,211 Reviews
3.6
2,211 Reviews
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T-Mobile CEO John Legere
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Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1.  

    T-Mobile Chattanooga, TN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at T-Mobile full-time for more than a year

    Pros

    It was a good company to work for. They were very big on rewarding you for your good work, gave away a lot of prizes. Had lots of work schedules to choose from.

    Cons

    constant change, sometimes had unrealistic quotas for the reps to try and reach each month

    Recommends
    Approves of CEO
  2.  

    Great Job for entry level workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chattanooga, TN
    Current Employee - Customer Service Representative in Chattanooga, TN

    I have been working at T-Mobile full-time for more than a year

    Pros

    Benefits were good, and the bonuses were nice.

    Cons

    The call center began to move toward sales.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great benefits , too many cliques

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at T-Mobile full-time for less than a year

    Pros

    Great benefits, Great pay, do well pick the hours you want, option to change schedules every 6 months

    Cons

    Sched change every 6 months, managers and leads are worse than the employees that get hired. Too many cliques form and favoritism over other employees. As with any call center its a high turn over rate and they let just about anyone in there.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Not bad but not amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chattanooga, TN
    Current Employee - Customer Service Representative in Chattanooga, TN

    I have been working at T-Mobile full-time for less than a year

    Pros

    benefits are fairly good at T-Mobile

    Cons

    micromanaging is a plague at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at T-Mobile full-time for more than a year

    Pros

    Great benefits
    Fun environment
    Great pay for the position

    Cons

    Can be very stressful
    Not enough opportunities for growth

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    A Ford Focus Engine with a BMW Frame

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chattanooga, TN
    Former Employee - Anonymous Employee in Chattanooga, TN

    I worked at T-Mobile full-time for more than 3 years

    Pros

    I can't think of anything positive. Refocus your entire approach on employee branding, create realistic expectations and ensure that your practice is TRULY what you ARE preaching.

    Cons

    Poor management, revolving door. Refocus your entire approach on employee branding, create realistic expectations and ensure that your practice is TRULY what you ARE preaching.

    Advice to ManagementAdvice

    Refocus your entire approach on employee branding, create realistic expectations and ensure that your practice is TRULY what you ARE preaching.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    A stressful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coach  in  Chattanooga, TN
    Former Employee - Coach in Chattanooga, TN

    I worked at T-Mobile full-time for more than 3 years

    Pros

    T-Mobile has a great hiring process. They train you on the culture and what to expect when at the job ("A day in the life" is where you spend an hour sitting with a rep and see what they do and how it sounds). Lots of ongoing training.

    Cons

    This is a very numbers driven business. If you have trouble meeting, there will be a short ramp up time but after that, the path out the door takes a month or two. There is a lot of turn over due to the high level of stress and pressure to perform.

    No chance for advancement. (They just closed 7 centers and have to find places for the top people from those centers. In the past two years only one opportunity to promote to coach and none for other!)

    Advice to ManagementAdvice

    Live the values you talk about

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chattanooga, TN
    Current Employee - Anonymous Employee in Chattanooga, TN

    I have been working at T-Mobile

    Pros

    Market, Technology, innovation, structure, employee benefits

    Cons

    Ownership, Development, Competitiveness, aggressive marketing

    Advice to ManagementAdvice

    N/A

    Recommends
    No opinion of CEO
  10. 1 person found this helpful  

    Was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chattanooga, TN
    Current Employee - Anonymous Employee in Chattanooga, TN

    I have been working at T-Mobile

    Pros

    Great training, excellent benefits and compensation. Rewards for front line employees and excellent incentives for performance. Great help for work life balance.

    Cons

    Weak supervisors with little skill for developing people, mostly numbers driven organization now and likely to get worse with the acquisition. Terrible and useless middle management. Completely useless senior manager.

    Advice to ManagementAdvice

    Know something about the work you are trying to manage, realize developing behaviors is a much more beneficial process that managing numbers which turn into the flavor of the week.

    Recommends
    Disapproves of CEO
  11. 3 people found this helpful  

    Great until Sue Nokes left and then the German CEO ran the employees and customers into the ground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at T-Mobile

    Pros

    Great cost of benefits, very rich health and medical plan and small employee contribution. 401K fully vested after 30 days and good company match. Really all that is left are the benefits.

    Cons

    Since the past 2 years have been spent courting AT&T to buy them they have run the employees ragged and pimped out their customers. The new management has created an area of call center "gaming" ie adding things to peoples accounts when they call in even if they dont ask for it. Also going from outstanding award winning customer service to low down money grubbing hard sales persons. Expected to make high sales quotas when customers called to get a problem resolved all while doing this within 4 minutes or less. Also they expected us to do billing, tech support (even complicated tech support for blackberry's and such), and sell useless features, in less than 4 minutes.

    Advice to ManagementAdvice

    Go back to your roots before you became like everyone else and actually offered customer service that kept customers loyal! Treat your employees well and they will do the same for your customers.

    Doesn't Recommend
    Disapproves of CEO

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