T-Mobile Reviews

Pros

Career Advancement Opportunities can be Many

Cons

Somewhat subjective in career advancement.

Advice to Senior Management

Choose candidates for career advancement based on tenure and performance of those that have a proven track record with the company. Avoid promoting friends and acquaintances.

Pros

The benefits are phenomenal and there are always extra perks.

Cons

Company direction is shady. Not clear about how to reach objectives.

Advice to Senior Management

Make it about the customers and the employees.

Pros

Amazing health care: Dental, Health and Vision
Great employee phone benefits: 5 lines with unl text and data as well as 2000 minutes per line ~$100/month, 2 lines upgraded phones per year at 35% to !00% depending on tenure

Cons

Management: Relatively clueless about tasks subordinates are required to take with customers, no real knowledge outside their own position.
No thinking outside the box allowed

Advice to Senior Management

Get a clue, take some calls, see what we really deal with.

Pros

Company is quick to market. Fast responsing. Lots of young go get them attitude. free soda. free coffee. free phones

Cons

There is a reason why T-Mobile is number 4. No I-phone. Lack of strong core management. Not for the faint of heart

Advice to Senior Management

Get the I-Phone. Empower employees to manage. Provide clear and realistic goals. Provide resources to meet goals. Top heavy on middle level managers.

Pros

Benefits, including health, dental, vision, 401k, paid time off. Did I mention the employee phone plan that offers hugely discounted phone service and features not available to the general public? T-Mobile also offers tenure-based discounts on the latest and greatest new smartphones.

Cons

The right hand doesn't know what the left hand is doing because there is no consistency in communication standards. There are too many cooks in the kitchen, all adding their piece to the simple peanut butter and jelly sandwich.

Advice to Senior Management

Spend more time with your team members. Get to know your employees and their goals. Help each of them reach their short and long-term goals.

Pros

Great benefits, some of the best I have ever had

Cons

Customers for the most part are bad. They are usually poor credit customers, that think they are entitled to everything for free
Directors and above are incompetent, they seem to have their positions because they know somebody. I have never seen so many with so little experience in the cellular field. What works selling bikinis doesn't work selling phones.

Advice to Senior Management

Actually care about the entire network, not just a few cities across the country

Pros

they pay you, people arre cool

Cons

customers are terrible. no upward

Advice to Senior Management

focus on your employees not your managers

Pros

The atmosphere at T-mobile is the best part about working there. The people you meet and the friends you make would be what I would describe as phenomenal. I worked at many different stores during my time at T-Mobile and I still have contact with a majority of those people more so than any other job I ever had.
It's really the team that you are surrounded with that keeps you going when the going gets tough. I've really liked most of the managers that I worked for with the company as well. Like with any job they all have their own styles that work for some and not others but again, that can probably be said with any job.
The company has pretty good benefits as well. I have had better (i.e. cheaper) benefits at other companies in the same industry. The employee phone benefit plan was one of those perks. They allow you to purchase a phone at a pretty good discounted price (which you can usually pay on your bill) and the discounts get better the longer you are with the company.
The Health/dental are pretty standard I guess. The 401k is pretty standard as well with company matching. PTO is accrued based on how much you work and is awarded every pay period. You start to accrue more the longer you are with the company

Cons

The starting hourly pay for a retail sales rep is completely unacceptable in my opinion. They are not competitive and at least in my experience, they don't care how much experience you have. You do have potential to earn more based on your sales performance, but I know from personal experience that other companies offer more per hour and very similar commission standards.
Depending on what market/city you work in, favoritism can play a big role in whether or not you can get a promotion. A promotion from part-time to full-time can take like an act of congress.
This company cares nothing about seniority. The only thing seniority gets you is a better price on a phone and you start to accrue more vacation time, which by the way, is solely based on who requested the time off first. In other jobs I've had, requests for time off (for instance around summer holidays) usually were granted or not, based on seniority.
They have lots of issues at the top. DT does not want them anymore which is why they were trying to sell to Att. They make huge mistakes in marketing and promotion. T-Mobile was the first company to carry andriod devices and before Verizon came in and started advertising, most people probably didn't even know what android was. In fact most people confuse android (the OS) and the droid ( an actual phone that also ran android OS) because of the success of Verizon's ad campaigns. Big miss by T-Mobile. There were various other misses by T-Mobile similar to this which probably led to the ousting of the CEO maybe a year or so back.
They are in a very strange place as a company right now. Before I left there was not a lot of defined company goals and order largely based on the impending merger. I would have to imagine it to be a lot worse, seeing as how the merger fell through and DT is stuck with dead weight that they don't want.
The way promotions are handled is almost a joke. You get promoted from part to fulltime based on your sales performance which is understandable. From there however, it's anybodies guess. The next step up is Sales lead. I have seen people who may not be necessarily qualified to lead but have had sales success get promoted to this position. I have seen people with the company only six months get promoted to this position because maybe they had a good couple months of sales. The thing that factors into sales besides talent is location. If you get hired into a store that does tremendous volume, of course you're going to put up big numbers. That does not make one qualified for leadership.

Advice to Senior Management

Number 1 on the list if T-Mobile wants to stay afloat is to get the iPhone. Beg Apple for it. being the only national carrier that does not offer it is only a disadvantage to you. The plans are already competitve if not cheaper than the others. Get the iPhone to get more of the competitve advantage back in your direction.
Change the way you look at seniority and promotion. Promotion should not be based solely on sales performance which in many cases that I have witnessed have been the case. Seniority needs to carry more weight. You want to keep your good long standing employees happy

Pros

T-Mobile offered exceptional health and cell phone benefits at very affordable rates.
The office was nice, open, inviting and updated.

Cons

Compensation was not in line with competitors.
Promotions were given mainly on who liked who.
The office was very cliquey.

Pros

Excellent discounts on phones and services.
Excellent rewards and incentives for performance.
With necessary drive and ambition, you are able to advance quickly.

Cons

Pay is lower compared to other wireless companies.
Training for newer associates are not sufficient, especially if you had no prior wireless training.
The company proves to be inconsistent in forcing it's policy. i.e. customer care says one thing and retail sales associate says another thing. Management styles are inconsistent. i.e. one manager enforces policy others don't.

Advice to Senior Management

Consistency is key in a successful company. Everyone has to be on one accord to enable maximum performance.