T-Mobile Reviews

Pros

family atmosphere and friendly and safe

Cons

lack of advancement of growth in the company

Advice to Senior Management

grow your employees

Pros

-good career building opportunities
-great benefits package
-fun work environment

Cons

-poor leadership
-company doesnt seem to focus on their end to grow business/ relies completely on front line sales
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Pros

they have great benifits and awesome employee phone account, although you get taken on/purchasing a phone for your account, which may not even work when you get it

Cons

have to fill customers with high hopes even though you know they have a poor product, and the service is not all what the commercials try to make it out to be. you get graded and have a rediculous amount of goals that you have to maintain and meet, and constantly find yourself and other employees doing the wrong thing for their customers because of the goals. and the company does not stand by the products that they get from outside companies like samsung, and HTC and LG. I have never taken so many calls with disappointed, unhappy and angry customers, and I have worked for several call centers, I though Qwest was shady, until I started working for T-Mobile

Advice to Senior Management

get rid of some of your goals, and step back and take a bigger look, on how to improve your services and products to keep your customers both external and internal happy.

Pros

Energetic org. with strong leadership

Cons

Some of the decision making was moving from local to global control. Right thing for the business, but not as fun when key decision are happening outside of the country.

Advice to Senior Management

Keep leadership in country strong and invest in the business for long term growth; not quarterly results.

Pros

T-mobile has an excellent benefits package, and decent earning potential as a sales rep.

Cons

Not sure if it is the whole company or just my location, but advancement is difficult unless you can take drastic paycuts. Also, policy is bent to fit many situations so where something may be acceptable one day, it could be grounds for termination the next.

Advice to Senior Management

If you plan on moving up in this company, i hope you are a mediocre preformer who shows little desire to do more than sit on your bottom. Also you will need egregious grammer, spelling and general writing skills for the multitudes of communications you will publish. Finally, managment positions require an uncanny ability to blow smoke at your top preformers, promising promotions and oppertunities while you do everything in your power to keep them right where they are... padding your paycheck.

Pros

good people, good values, open attitude and atmosphere with the employee base
decent benefits, a lot of positive change has happened recently

Cons

very cheap on internal compensation for promotions, you are better off salary wise leaving the company
most management is predominately male, gender balance needs addressing in some organizations

Pros

-$10 a month for phone service with data.
-40% off on 2 phones per year. gets better with tenure.
Great health insurance benefits

Cons

Phone sales goal depends on how much you are scheduled to work for the month.
Computer systems need to be upgraded. they are very very slow. Takes forever just to process a simple bill payment for a customer.

Advice to Senior Management

Should have some one on ones on a weekly basis.
Offer more flexibility what discounts could be offered to customers.

Pros

-Good communication from immediate management
-Good benefits including a tuition reimbursement program
-Awesome employee phone program
-Diverse backgrounds of staff

Cons

The corporate level of the company creates ridiculous things ranging from marketing to desired in store behaviours they would like to instill. The commission plan has significantly dropped from years ago, the constant changes to it are not attractive either.
There are some behaviors and strategies that come from corporate that are just not "real world" enough. They are not things that truly motivate the day to day front of the line employee. It becomes obvious that the people that create these philosophies all the way down to the countless merchandising changes have never worked at a t-mobile store, or any retail for that matter.
The disconnect between corporate, phone customer service team and retail is pretty big. A lot of regional meetings and such that really are not relevant to the day to day operations. I've never had so many meetings in different locations as I had at T-Mobile, a lot of them also required travel of more than one hour. A lot of fluff in those meetings and annoying rally type of speeches.
As I said, much ado about nothing.

Pros

+ Great employee benefits. Paying for college, super-ridiculously low phone bill ea. month, win free stuff every few months.
+ Not too strict on employee aesthetic features. They allowed me to keep my beard!
+ If you know how to sell, you can sometimes make a killing with just your commissions alone.

Cons

- Roller Coaster ride with Management in terms of whether company was going to be merged with AT&T.
- Plans are marketed toward families with middle-low income, so expect to get yelled at a ton for stuff that wasn't your fault. (Yes, I understand it's retail.)
- It's a retail job, wanting hours off to spend with your loved ones around the holidays is pretty much impossible.

Advice to Senior Management

Truthfully, grab some of your retail associates every once in a while and ask them what they thought of the company. Asking your soldiers on the front line about what's going on instead of receiving reports from what is being 'reported' from the front lines. We'll tell you what the customers are thinking, what they're saying, trends, etc.

Pros

Part Time benefits
Base pay
Good training

Cons

Commission structure (group based)
Unrealistic goals
Poor management

Advice to Senior Management

Hire managers who can manage people and understand the market limitations when setting goals.