T-Mobile Reviews in Frisco, TX

Updated October 20, 2014
Updated October 20, 2014
2,296 Reviews
3.6
2,296 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
798 Ratings

Review Highlights

Pros
  • They have also been really flexible with my schedule which helps my home/work life balance (in 116 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 313 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 60 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 96 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier III PDA Tech Representative in Frisco, TX
    Former Employee - Tier III PDA Tech Representative in Frisco, TX

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    Great company Love it Benefits are awesome best benefit out there

    Cons

    Love working there Best company ever I have nothing bad to say about them

    Recommends
    Approves of CEO
  2.  

    Experience but no career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Specialist in Frisco, TX
    Former Employee - Senior Technical Specialist in Frisco, TX

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    The pay was good but only so they could get you in the door, after that you were hooked because you couldn't afford to leave once you got used to the lifestyle. Management knew this and this was their strategy.

    Cons

    The time-off was too low, the culture is not conducive for good business and the perks were a joke. These cons show how stingy T-Mobile was and how little value they placed on employees. It was not like this when I started in 2009 but it ended that way right before they shut down 7 call centers, including the one where I worked in 2012.

    Advice to ManagementAdvice

    Change the culture in a positive way, go back to how it was when Sue Nokes was a vital component of the culture and seek to improve. There was a time when most T-Mobile employees thought management cared about us and our sacrifices, that changed once the culture changed in a negative way. The negative culture change caused all kinds of problematic changes to metrics, to PTO time and even SLAs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good company treats employees well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialized Technical Support in Frisco, TX
    Former Employee - Specialized Technical Support in Frisco, TX

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    When I worked there we had Good benefits, environment, salary

    Cons

    with new management structure employees are much less important than the bottom line. Closed US call centers to open new ones over seas, with no regards to the employees that helped dominate the JD Powers award for years.

    Advice to ManagementAdvice

    Focus more on the longterm benefits of keeping good employees than the short term cost savings of opening up new centers in cheaper environments

    Recommends
    Disapproves of CEO
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  5.  

    Overall a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier III PDA Tech Representative in Frisco, TX
    Former Employee - Tier III PDA Tech Representative in Frisco, TX

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    The Pay was decent compared to most customer service jobs. Benefits were good and included health, dental, vision, 401k ( with company match ), flexible spending accounts and tuition reimbursement.

    Cons

    The shift bids really didn't have that many good options to choose from and it went by performance instead of seniority. The management could have been better, there wasn't always support available and not all training was properly done.

    Advice to ManagementAdvice

    Get better shift options for the employees and make sure that the training is done properly to all employees to better service the customer needs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Decent company, but don't care about employees anymore and goes double for contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer II in Frisco, TX
    Current Employee - Technical Support Engineer II in Frisco, TX

    I have been working at T-Mobile full-time (more than an year)

    Pros

    The CEO seems to have the right mindset.

    Cons

    Buddy system, good ol boys precedence

    Advice to ManagementAdvice

    Better leadership training, less micromanagement. Take care of those who take care of your network or you wont have a network to brag about. Shareholders might look at bottom line but the bottom line is the company don't profit if the network is crap, the network will not get better if you cant keep employees due to how they are treated morally and financially.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Good Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Frisco, TX
    Former Employee - Anonymous Employee in Frisco, TX

    I worked at T-Mobile as a contractor (more than an year)

    Pros

    Relaxed atmosphere, compensation and morale

    Cons

    High Turn over rate there

    Recommends
    Approves of CEO
  8. 2 people found this helpful  

    Great Training, Huge Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Frisco, TX
    Former Employee - Network Engineer in Frisco, TX

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    Training Opportunities - Degree & Certification
    Fellow Employees - I would have left earlier if not for fellow teammates
    Pay
    PTO

    Cons

    Politics
    Backstabbing
    Glass Ceilings
    Phone Plan
    Did I mention Backstabbing ?

    Advice to ManagementAdvice

    Get with it, your average cost to acquire new customers is too high to sustain your pricing model.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Exciting roller coaster, from the depression of a possible aquisition to the exciting of a revolutionary market redesign

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Frisco, TX
    Current Employee - Senior Manager in Frisco, TX

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Good colaboration spirit. Continuous challenge, teamwork and recognition

    Cons

    Really fast speed, hard to keep the pace

    Advice to ManagementAdvice

    Keep pushing for new challenges, but look for what do you need to support them.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Wish I still worked there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Representative in Frisco, TX
    Former Employee - Senior Representative in Frisco, TX

    I worked at T-Mobile full-time (more than 8 years)

    Pros

    Great health benefits, great people, great incentives

    Cons

    Schedule depends on your metrics

    Advice to ManagementAdvice

    I feel like in my Call Center the management was extremely fair.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Legacy Hierarchical Organization,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Frisco, TX
    Current Employee - Senior Manager in Frisco, TX

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Better control, less management headache

    Cons

    process nightmare, long approval timeline, upper management approach barrier or no open door policy. Too many heads for decisions. complete corporate office control.

    Advice to ManagementAdvice

    its time to shakeout org structure and make it more approachable. remove the legacy organizational hierarchy and adopt flat org structure.

    Positive Outlook
    Approves of CEO

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