T-Mobile Reviews

Updated July 16, 2015
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3.8
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Approve of CEO
T-Mobile CEO John Legere
John Legere
26 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

59 Employee Reviews

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  1. A very nice company indeed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Support Specialist in Frisco, TX
    Former Employee - Senior Technical Support Specialist in Frisco, TX

    I worked at T-Mobile full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great health benefit, very friendly people and fun environment to work.

    Cons

    Too bad T-Mobile decided to close the Frisco, TX call center.

    Advice to Management

    bring the call center back to Frisco


  2. IT Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Frisco, TX
    Current Employee - Anonymous Employee in Frisco, TX

    I have been working at T-Mobile

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits and stock options.

    Cons

    No clear direction from management

    Advice to Management

    Organize a plan, communicate the plan, commit to the plan


  3. Great for short term.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Enterprise Technology Specialist in Frisco, TX
    Current Contractor - Enterprise Technology Specialist in Frisco, TX

    I have been working at T-Mobile as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I really like the day to day as well as the opportunities to learn so much so quickly. Constantly changing work environment made it so no two days were the same. They pay a very competitive wage for the actual job and offer decent amounts of OT.

    Cons

    If you are not naturally cut out for this type of work there isn't much of a safety net in place to better train you. Work can be draining at times.

    Advice to Management

    Sometimes it felt like people were being thrown into the floor as quickly as possible to see who would sink and who would swim. Maybe a better way to keep those who needed a bit more help there longer.


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  5. Loved working there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Specialist in Frisco, TX
    Former Employee - Service Desk Specialist in Frisco, TX

    I worked at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management was great to work with and they listened

    Cons

    Being a contractor and not an employee

    Advice to Management

    Need better benefits


  6. Best corporate climate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Frisco, TX
    Former Contractor - Anonymous Contractor in Frisco, TX

    I worked at T-Mobile as a contractor (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great corporate climate, lots to learn, lots to experience

    Cons

    Some departments are more interested in "coasting", some of the work can be drudgery and it can be difficult for some to break out of that niche.

    Advice to Management

    Rotate shifts for employees more often and ensure that everyone who wants to can move around


  7. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Frisco, TX
    Former Employee - Technical Support Specialist in Frisco, TX

    I worked at T-Mobile

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits, 401K, team oriented, monthly meeting, nice faciluty

    Cons

    Strict schedule, limited breaks, culture declining

    Advice to Management

    Go back to 2007 management style


  8. Company on the rise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RF Engineer III in Frisco, TX
    Current Employee - RF Engineer III in Frisco, TX

    I have been working at T-Mobile full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun work environment, improving market position

    Cons

    Can be overly frugal at times.

    Advice to Management

    Relax, and have more fun.


  9. Awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III PDA Tech Representative in Frisco, TX
    Former Employee - Tier III PDA Tech Representative in Frisco, TX

    I worked at T-Mobile full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great company Love it Benefits are awesome best benefit out there

    Cons

    Love working there Best company ever I have nothing bad to say about them


  10. Experience but no career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Specialist in Frisco, TX
    Former Employee - Senior Technical Specialist in Frisco, TX

    I worked at T-Mobile full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay was good but only so they could get you in the door, after that you were hooked because you couldn't afford to leave once you got used to the lifestyle. Management knew this and this was their strategy.

    Cons

    The time-off was too low, the culture is not conducive for good business and the perks were a joke. These cons show how stingy T-Mobile was and how little value they placed on employees. It was not like this when I started in 2009 but it ended that way right before they shut down 7 call centers, including the one where I worked in 2012.

    Advice to Management

    Change the culture in a positive way, go back to how it was when Sue Nokes was a vital component of the culture and seek to improve. There was a time when most T-Mobile employees thought management cared about us and our sacrifices, that changed once the culture changed in a negative way. The negative culture change caused all kinds of problematic changes to metrics, to PTO time and even SLAs.


  11. Good company treats employees well

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialized Technical Support in Frisco, TX
    Former Employee - Specialized Technical Support in Frisco, TX

    I worked at T-Mobile full-time (More than 5 years)

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    When I worked there we had Good benefits, environment, salary

    Cons

    with new management structure employees are much less important than the bottom line. Closed US call centers to open new ones over seas, with no regards to the employees that helped dominate the JD Powers award for years.

    Advice to Management

    Focus more on the longterm benefits of keeping good employees than the short term cost savings of opening up new centers in cheaper environments



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