T-Mobile Reviews in Kansas City, MO Area

Pros

T-Mobile has great benefits and really takes care of its employees. The health benefits are second to none, 401k matching starts after just 6 months with 100% of matching fully vested immediately, and the company offers great incentives for performance from bonuses to gift cards and special gifts. Great recognition and appreciation is shown for employee success.

Cons

Changes often happen with little to no notice from management. I understand that there are upcoming products that the company doesn't want leaked early, but often major changes are made in the way we would do our job. We were frequently not notified of these changes the day they started.

Advice to Senior Management

Try to offer a bit more advanced notice of upcoming changes to operations.

Pros

The benefits are phenomenal and there are always extra perks.

Cons

Company direction is shady. Not clear about how to reach objectives.

Advice to Senior Management

Make it about the customers and the employees.

Pros

great beneftis, nice building, phone package

Cons

not fair when promoting, no communication from leadership

Advice to Senior Management

get a clue on how to handle the business

Pros

great benefits
challenging environment
strong company values

Cons

excessive workload
disruptive to home life

Advice to Senior Management

prioritze

Pros

The benefits are pretty awesome, and you accrue time off fairly quickly, though you have to be lucky to have them have time available to take off if you have an emergency.

Cons

This job requires you to sit there berated by customers over and over again while keeping a smile on your face and a chirp in your voice. Promotions will be given to those who know how to network, but not necessarily those who know how to lead. If you interview and do not receive the job, you'll be consoled by being pointed out an employee that took a dozen interviews to get to their position, which that person is usually tops at. To me that show more about inability to find talent than it does about the payoffs of persistence. The leadership will also wait until the last minute to divulge information about company changes. They will do it so late that customers who read blogs about the wireless industry/technology will be asking you questions and know the answer you do not, WEEKS before you are even told the change will take place.

Advice to Senior Management

Let your employees know what's going on. Yes, leaks happen, but don't make the employees suffer and the customers suffer because they are either misinformed or underinformed.

Pros

The benefits are great and they are so incredibly cheap, even for families.

Cons

The company used to pay sales reps handsomly, but changes in the commissions has people looking for other jobs because they can't pay the bills.

Advice to Senior Management

I do not have communicationm with the Senior Mgmt in any significant way.

Pros

The benefits (IE medical, dental, etc.) are really good, but what really impressed me was their 401k plan which really benefits the employee by matching dollar to dollar up to the first 5% of each paycheck deduction (I believe). Also, the discounts on phones and service we get through T-Mobile is unmatchable. Basically, the benefits and perks of working for this company are the best I've ever seen. Aside from that, there has been good communication amongst management and the employees. Everyone is provided with an E-mail account so that whenever there's an important update, or any need from anybody, any given problem is addressed quickly. Lastly, the employees are a lot of fun to work with. Not only are they easy to get along with, but when I started, and needed help, they were always there to guide me and address my concern at the drop of a dime.

Cons

When I got hired on, the manager wanted me to have 100% open availability for them, but quite honestly, when you're only going to get 25 hours a week, and you're part time, how can your demand such a thing of your employees? Also, the hiring process that I had to go through was ridiculous. While I can understand that they need to make sure I'm the right guy for the job, is it really necessary to make me drive 45 minutes to a store in another state for a second interview? From the point I got my first interview request, to the point I worked my first day, I believe it was about 45 days.

Advice to Senior Management

Remember that we are the face of your company. Keep us happy, and we'll keep our customers coming back.