T-Mobile Reviews

Updated July 2, 2015
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3.7
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Approve of CEO
T-Mobile CEO John Legere
John Legere
7 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

17 Employee Reviews

Sort: Popular Rating Date
  1. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in Las Vegas, NV
    Current Employee - Retail Associate Manager in Las Vegas, NV

    I have been working at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cares about their customers and employees

    Cons

    None, company is doing a great job

    Advice to Management

    Keep doing what you do!


  2. Retail Sales Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Las Vegas, NV
    Current Employee - Retail Store Manager in Las Vegas, NV

    I have been working at T-Mobile full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, decent hourly wage, monthly commission, opportunity to make additional income and constant change.

    Cons

    Lack of consistency with company policies. Favoritism, and too much nepotism. Rules are made up as you go along. Company could be a lot more professional. Management team and several sales associates lack executive maturity.

    Advice to Management

    Be consistently professional across the board and each store and all employees should mirror the same behaviors. Stand behind your store managers and support them in their efforts


  3. Great Benefits and Company vision.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Las Vegas, NV
    Former Employee - Retail Store Manager in Las Vegas, NV

    I worked at T-Mobile full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits and unified company goals across the organization. Departments worked well together while engaged in building cell site projects, rolling out promotions and helping each other across the organization.

    Cons

    I don't see many cons to working here... The only small negatives I experienced was the company ending/removing small employee discounts such as free phones and the way the employee phone plans work. Don't let that keep you from working for a great company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company!!!!!!! Maybe!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Las Vegas, NV
    Current Employee - Retail Store Manager in Las Vegas, NV

    I have been working at T-Mobile full-time (More than a year)

    Approves of CEO
    Approves of CEO

    Pros

    It's all about sales honesty if your good your golden,Great company to work for they give pretty mutch any one a chance to get there foot in the door. Some of my coworkers have 1 year sales experience some have none they give a change to anyone with a positive attitude!!! A huge plus can be there is absolutely no limit to what you can make as far as commission goes!!!!!!

    Cons

    I was one of the lucky ones I have no complaints at all, management was tuff on me at the beginning but after a bit they stop micro managing once they know you can handle tour own

    Advice to Management

    Keep the bonuses more often!!!!


  6. Good!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Las Vegas, NV
    Former Employee - Retail Sales Associate in Las Vegas, NV

    I worked at T-Mobile part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy sales, fair pay and good benefits.

    Cons

    Incompetent middle and lower management and questionable company ethics.

    Advice to Management

    Hire more educated management.


  7. Retail Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Las Vegas, NV
    Former Employee - Retail Sales Associate in Las Vegas, NV

    I worked at T-Mobile part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The base pay is ok, the commission is good even though they restructured it and made some cuts, there are bonuses and extra incentives.

    Cons

    The level of micromanagement is way too high, everything is micromanaged, even what you can and cannot talk about. Associates are not allowed to talk about anything non-related to wireless service or cellphones in the sales floor. Unwilling to work with school schedule. The company shuns you if your not meeting the ridiculously high goals. Their "performance seminar" are very unprofessional and district manager is more like a drill instructor than a leader. Although they expect professionalism from all employees, leader fails at living up to the high expectations they have of everyone else. Their "culture and values" are hippo critical, they enforce a robot like mindset where employees become slaves to the company. CUSTOMERS GET RIPPED OFF ALL THE TIME by dishonest employees and HIDDEN CHARGES. Everyone tries to cover for each other. No one takes responsibility and no one gets punished. The pay is good but not worth being treated like a slave.

    Advice to Management

    Although the pay is good, management should focus on the culture of theft they are promoting. It is not fair for customer or employees to get taken advantage of by top leadership. There are many hidden charges that employees cant explain. Honesty and integrity are punished in this corrupt company. STOP TREATING YOUR EMPLOYEES LIKE SLAVES.


  8. Corporate America at its best.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV

    I have been working at T-Mobile part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    some flexible hours if you have the right manager. health insurance at part time hours.

    Cons

    Hard work never pays off as promotions go to who ever is in the inner circle with the district manager at the moment. management rather yell at your for not hitting goal and not give any insight on to how to hit your objective or why its important. Tenure means nothing at the company just how you are performing that month. new CEO came in and gutted a lot of employee programs/perks to save money while keeping executive perks in tact.

    Advice to Management

    Look at your top sales associates for promotions rather than hiring from the outside.


  9. Helpful (1)

    Great job, no stability..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Development Representative in Las Vegas, NV
    Former Employee - Sales Development Representative in Las Vegas, NV

    I worked at T-Mobile full-time

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    great pay great benefits freedom to control work schedule

    Cons

    no stability with every changing policys lack of long standing structure

    Advice to Management

    built laid out plans to execute out in the field.


  10. Retail Associate Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Associate Manager in Las Vegas, NV
    Former Employee - Retail Associate Manager in Las Vegas, NV

    I worked at T-Mobile full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Mostly pleasant and relaxed environment. Fair compensation--as long as you get scheduled to work actual full time hours. People can move up relatively quickly as long as you play the politics right.

    Cons

    Management is sometimes under-trained or misses the business focus they should have. It can be a very political environment. Sometimes you get stuck with immature middle managers that base their decisions on whether they like you.

    Advice to Management

    Make sure your mid-level managers use objective criteria and not politics to favor or blacklist their employees.


  11. Great Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV

    I have been working at T-Mobile part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work/life balance, great compensation, great benefits, great values.

    Cons

    None Really. Great place to work.

    Advice to Management

    Keep it up



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