T-Mobile

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T-Mobile Reviews in Las Vegas, NV

Updated November 6, 2014
Updated November 6, 2014
2,428 Reviews
3.7
2,428 Reviews
Rating Trends

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T-Mobile CEO John Legere
John Legere
882 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Benefits and Company vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Las Vegas, NV
    Former Employee - Retail Store Manager in Las Vegas, NV

    I worked at T-Mobile full-time (more than 8 years)

    Pros

    Great Benefits and unified company goals across the organization. Departments worked well together while engaged in building cell site projects, rolling out promotions and helping each other across the organization.

    Cons

    I don't see many cons to working here... The only small negatives I experienced was the company ending/removing small employee discounts such as free phones and the way the employee phone plans work. Don't let that keep you from working for a great company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company!!!!!!!
    Maybe!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager in Las Vegas, NV
    Current Employee - Retail Store Manager in Las Vegas, NV

    I have been working at T-Mobile full-time (more than an year)

    Pros

    It's all about sales honesty if your good your golden,Great company to work for they give pretty mutch any one a chance to get there foot in the door.
    Some of my coworkers have 1 year sales experience some have none they give a change to anyone with a positive attitude!!!
    A huge plus can be there is absolutely no limit to what you can make as far as commission goes!!!!!!

    Cons

    I was one of the lucky ones I have no complaints at all, management was tuff on me at the beginning but after a bit they stop micro managing once they know you can handle tour own

    Advice to ManagementAdvice

    Keep the bonuses more often!!!!

    Approves of CEO
  3.  

    Good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Las Vegas, NV
    Former Employee - Retail Sales Associate in Las Vegas, NV

    I worked at T-Mobile part-time (more than an year)

    Pros

    Easy sales, fair pay and good benefits.

    Cons

    Incompetent middle and lower management and questionable company ethics.

    Advice to ManagementAdvice

    Hire more educated management.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Retail Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Las Vegas, NV
    Former Employee - Retail Sales Associate in Las Vegas, NV

    I worked at T-Mobile part-time (less than an year)

    Pros

    The base pay is ok, the commission is good even though they restructured it and made some cuts, there are bonuses and extra incentives.

    Cons

    The level of micromanagement is way too high, everything is micromanaged, even what you can and cannot talk about. Associates are not allowed to talk about anything non-related to wireless service or cellphones in the sales floor. Unwilling to work with school schedule. The company shuns you if your not meeting the ridiculously high goals. Their "performance seminar" are very unprofessional and district manager is more like a drill instructor than a leader. Although they expect professionalism from all employees, leader fails at living up to the high expectations they have of everyone else. Their "culture and values" are hippo critical, they enforce a robot like mindset where employees become slaves to the company. CUSTOMERS GET RIPPED OFF ALL THE TIME by dishonest employees and HIDDEN CHARGES. Everyone tries to cover for each other. No one takes responsibility and no one gets punished. The pay is good but not worth being treated like a slave.

    Advice to ManagementAdvice

    Although the pay is good, management should focus on the culture of theft they are promoting. It is not fair for customer or employees to get taken advantage of by top leadership. There are many hidden charges that employees cant explain. Honesty and integrity are punished in this corrupt company. STOP TREATING YOUR EMPLOYEES LIKE SLAVES.

    Doesn't Recommend
    Negative Outlook
  6.  

    Corporate America at its best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV

    I have been working at T-Mobile part-time (more than 3 years)

    Pros

    some flexible hours if you have the right manager.
    health insurance at part time hours.

    Cons

    Hard work never pays off as promotions go to who ever is in the inner circle with the district manager at the moment.
    management rather yell at your for not hitting goal and not give any insight on to how to hit your objective or why its important.
    Tenure means nothing at the company just how you are performing that month.
    new CEO came in and gutted a lot of employee programs/perks to save money while keeping executive perks in tact.

    Advice to ManagementAdvice

    Look at your top sales associates for promotions rather than hiring from the outside.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great job, no stability..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Development Representative in Las Vegas, NV
    Former Employee - Sales Development Representative in Las Vegas, NV

    I worked at T-Mobile full-time

    Pros

    great pay
    great benefits
    freedom to control work schedule

    Cons

    no stability with every changing policys
    lack of long standing structure

    Advice to ManagementAdvice

    built laid out plans to execute out in the field.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Retail Associate Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Associate Manager in Las Vegas, NV
    Former Employee - Retail Associate Manager in Las Vegas, NV

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    Mostly pleasant and relaxed environment. Fair compensation--as long as you get scheduled to work actual full time hours. People can move up relatively quickly as long as you play the politics right.

    Cons

    Management is sometimes under-trained or misses the business focus they should have. It can be a very political environment. Sometimes you get stuck with immature middle managers that base their decisions on whether they like you.

    Advice to ManagementAdvice

    Make sure your mid-level managers use objective criteria and not politics to favor or blacklist their employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV

    I have been working at T-Mobile part-time (more than an year)

    Pros

    Great work/life balance, great compensation, great benefits, great values.

    Cons

    None Really. Great place to work.

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Almost 5 years of doing my managers job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Representative in Las Vegas, NV
    Former Employee - Retail Sales Representative in Las Vegas, NV

    I worked at T-Mobile

    Pros

    Medical Benefits
    Not much else as far as Pros...

    Cons

    Revolving door Market managers
    Revolving door co workers
    poor compensation
    Commissions change for the worse every year
    Waste of company time/money on worthless training/meetings (reps knew more than managers)

    Advice to ManagementAdvice

    Hire managers from WITHIN the industry. Having a MM from Victoria's Secret does not help...
    Promote from within, and be very mindful of who you promote! None of this favoritism crap. Just because your mother is the West side MM does not mean you are qualified for a promotion.
    STOP changing the pay structure for the worse.
    Train your Store Managers and your MM's properly before you place them in a leadership role. Nothing worse than knowing more about the products you sell than your MM.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Used to Be Great - Rapidly Heading Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV

    I have been working at T-Mobile

    Pros

    The benefits package is top notch. At the time of writing this review, health coverage is excellent and extremely affordable for both PT and FT associates, educational assistance is provided for those going to school with courses that relate to the job, PTO accrues quickly, as well as a great phone and plan discount.

    Cons

    Important company and product changes are hardly communicated in a timely fashion - I usually find out about it via "leaked" internet boards like TmoNews! It's hard to provide strong customer service, when our customers know more about company info than we do!

    In comparison to the other three nationwide carriers, our compensation, both hourly and commission, is pitiful. The company changes focuses all the time, on a whim, and what was important to sell or focus on two weeks ago is no longer important and suddenly they want you to be master of this other arbitrary metric.

    There is a lot of favoritism in who gets promoted and often outright unfairness on who suddenly will get terminated. If you have great numbers, you're rarely recognized for it. If you have one bad month after several great months, suddenly you're treated like dirt and your job is being threatened. Lately, the pattern feels like T-Mobile wants to get rid of all their longtime people in order to pull in some new (cheaper?) talent.

    Advice to ManagementAdvice

    You need to stop withholding important company information from your frontline employees. If you are discontinuing a phone, let us know as soon as you make the decision! If you are launching a new phone, don't send us an email on all the specs two days before launch! And please, value your employees that have stuck by your side, especially through this impending acquisition. Yes, hiring new people tends to be cheaper (especially since formal training is practically non-existant), but you're shooting yourself in the foot. You wonder why numbers are down and other metrics aren't high enough...this is why!

    Doesn't Recommend
    Disapproves of CEO

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