T-Mobile Reviews in Los Angeles, CA

Updated September 9, 2014
Updated September 9, 2014
2,208 Reviews
3.6
2,208 Reviews
Rating Trends

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T-Mobile CEO John Legere
John Legere
739 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

36 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Costa Mesa, CA
    Former Employee - Sales Associate in Costa Mesa, CA

    I worked at T-Mobile part-time for more than a year

    Pros

    Flexible with the schedule and good work enviroment

    Cons

    no full time postions availble

    Advice to ManagementAdvice

    Reward the top performers not just your favorites

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fun and rewarding career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager  in  Los Angeles, CA
    Current Employee - Retail Store Manager in Los Angeles, CA

    I have been working at T-Mobile full-time for more than 3 years

    Pros

    Fast paced and exciting work environment.

    Cons

    Many goals and extra pressure during holidays.

    Advice to ManagementAdvice

    Be a people manager

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great and exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior RF Engineer  in  Los Angeles, CA
    Former Employee - Senior RF Engineer in Los Angeles, CA

    I worked at T-Mobile full-time for more than 5 years

    Pros

    T Mobile has a great work environment, flexibility and has a passion for the employees. The company strives to improve employee satisfaction.

    Cons

    Poor management and lack of check on some poor managers in the work force. Some managers work their way up purely on the basis of connections without much on their resume.

    Advice to ManagementAdvice

    Need to have some check on managers in engineering.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Bad commission structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobilesales  in  Beverly Hills, CA
    Current Employee - Mobilesales in Beverly Hills, CA

    I have been working at T-Mobile part-time for more than a year

    Pros

    Discounts on plans and products

    Cons

    Dishonest commission structure and low pay

    Advice to ManagementAdvice

    Don't cheat your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Good Company to Work for and Gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager  in  Los Angeles, CA
    Current Employee - Retail Store Manager in Los Angeles, CA

    I have been working at T-Mobile full-time for more than 5 years

    Pros

    -Benefits Medical, Dental, vision, and 401K Great and they also offer student assistance and rembursement
    -Great company to work for and gain experience in sales with opportunity to move up to management

    Cons

    -The training is not the best training, its more of hands on training which can be good but bad at the sometime since you'll make plenty of mistakes along the way.
    -Upper management is not the best out there a lot of favoritism within the company.

    Advice to ManagementAdvice

    Promote those who really show the qualities of a leader and coach, not those who spend the most time kissing up to upper management.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great Benefits but company lacks focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Los Angeles, CA
    Current Employee - Retail Sales Associate in Los Angeles, CA

    I have been working at T-Mobile part-time for more than 3 years

    Pros

    Working for T-mobile even as a part time representative can be a great job. The benefits made available to employees are great and include health & dental, 401K, and discount phone service plus their are always perks made available via device manufacturers.

    Cons

    The company was not aggressive in getting top tier devices and building out a better network in the past and the perception that T-mobile is a terrible cell carrier has stuck with many people and the companies lack of major marketing akin to what rivals like Verizon have leaves it completely on representatives to overcome all of the negative feelings people have towards T-Mobile. While other companie advertise many of the devices and services that they offer T-Mobile is behind on this. At times customers just assume that they can not get a service or product from T-mobile and if the company doesn't take steps to change this perception even before people walk into the stores it's future does not look good.

    Advice to ManagementAdvice

    Stop changing focus every five minutes and actually look at each store and area individually when putting together goals and focuses for representatives.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Values driven company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Los Angeles, CA
    Former Employee - Management in Los Angeles, CA

    I worked at T-Mobile full-time for more than 5 years

    Pros

    The company puts a lot of sincere effort into staying true to their core values in all of the decisions they make. Great benefits and pay.

    Cons

    Constant change that is intended to improve business creates huge workloads for everyone, and often does not result in the success they were seeking. Frequent changes to commission plans put strain on front line employees.

    Advice to ManagementAdvice

    Determine the target market and strategy and stick with it. Avoid confusing the customer with who T. Mobile wants to be.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Ever growing and learning environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Associate Manager  in  Los Angeles, CA
    Current Employee - Retail Associate Manager in Los Angeles, CA

    I have been working at T-Mobile

    Pros

    Goal oriented work place
    Room to learn and grow
    Great benefits
    Positive work environment
    Job satisfaction
    Balance of work and play

    Cons

    Long hours
    on your feet majority of the day

    Advice to ManagementAdvice

    Continue with open communication

    Recommends
    Approves of CEO
  10.  

    I am a long time employee, overall I am very satisfied with my career at T-mobile.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Associate Manager  in  Irvine, CA
    Current Employee - Retail Associate Manager in Irvine, CA

    I have been working at T-Mobile

    Pros

    Great Health/Dental/Vision benefits, incredible employee phone program, employer matched 401K, opportunities for growth and professional development. Very positive Employee culture, T-mobile places a great deal of importance on values.

    Cons

    retail hours (lack of a set schedule), lack of payroll hours, constantly changing wireless environment, Sales staff could use a seperate in house customer service staff to help deal with Customer service issues

    Recommends
    No opinion of CEO
  11. 2 people found this helpful  

    Rewarding if you work at it but be prepared to kiss ass to get promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Los Angeles, CA
    Current Employee - Retail Sales Associate in Los Angeles, CA

    I have been working at T-Mobile

    Pros

    Excellent benefits, work with really great people, decent paying job for fairly easy work, fun work environment

    Cons

    Promotions are rarely based on performance and generally fall toward favoritism, upper executives in charge of retail operations have no clue how to handle retail operations, very weak infrastructure

    Advice to ManagementAdvice

    Please stop making work unnecessarily difficult. Examples include token code system which adds an extra 1-5 minutes per each time we need to call customer service to fix a problem, trying to run all retail operations on Windows XP with a 4 year old version of Internet Explorer, outsourcing a lot of certain departments which have no idea what they are doing when we need to call to get things done (Prepaid dept, Flexpay dept, Act dept)

    Recommends
    Disapproves of CEO

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