T-Mobile

  www.tmobile.jobs
  www.tmobile.jobs

T-Mobile Reviews in Los Angeles, CA

Updated November 19, 2014
Updated November 19, 2014
2,431 Reviews
3.7
2,431 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
882 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

37 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Sales Oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASM in Orange, CA
    Current Employee - ASM in Orange, CA

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Company has a good income for driven person. Great discount on employee phone service and phones. Store offered flexible hours.

    Cons

    If you do not hit your quota for 3 months you are released. This will happen even if the foot traffic in your store is non existant. Company does not value "promote from within"

    Advice to ManagementAdvice

    Work with your frontline to gain information on how to improve.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Costa Mesa, CA
    Former Employee - Sales Associate in Costa Mesa, CA

    I worked at T-Mobile part-time (more than an year)

    Pros

    Flexible with the schedule and good work enviroment

    Cons

    no full time postions availble

    Advice to ManagementAdvice

    Reward the top performers not just your favorites

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Fun and rewarding career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager in Los Angeles, CA
    Current Employee - Retail Store Manager in Los Angeles, CA

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Fast paced and exciting work environment.

    Cons

    Many goals and extra pressure during holidays.

    Advice to ManagementAdvice

    Be a people manager

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great and exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior RF Engineer in Los Angeles, CA
    Former Employee - Senior RF Engineer in Los Angeles, CA

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    T Mobile has a great work environment, flexibility and has a passion for the employees. The company strives to improve employee satisfaction.

    Cons

    Poor management and lack of check on some poor managers in the work force. Some managers work their way up purely on the basis of connections without much on their resume.

    Advice to ManagementAdvice

    Need to have some check on managers in engineering.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Bad commission structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobilesales in Beverly Hills, CA
    Current Employee - Mobilesales in Beverly Hills, CA

    I have been working at T-Mobile part-time (more than an year)

    Pros

    Discounts on plans and products

    Cons

    Dishonest commission structure and low pay

    Advice to ManagementAdvice

    Don't cheat your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Good Company to Work for and Gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager in Los Angeles, CA
    Current Employee - Retail Store Manager in Los Angeles, CA

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    -Benefits Medical, Dental, vision, and 401K Great and they also offer student assistance and rembursement
    -Great company to work for and gain experience in sales with opportunity to move up to management

    Cons

    -The training is not the best training, its more of hands on training which can be good but bad at the sometime since you'll make plenty of mistakes along the way.
    -Upper management is not the best out there a lot of favoritism within the company.

    Advice to ManagementAdvice

    Promote those who really show the qualities of a leader and coach, not those who spend the most time kissing up to upper management.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great Benefits but company lacks focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Los Angeles, CA
    Current Employee - Retail Sales Associate in Los Angeles, CA

    I have been working at T-Mobile part-time (more than 3 years)

    Pros

    Working for T-mobile even as a part time representative can be a great job. The benefits made available to employees are great and include health & dental, 401K, and discount phone service plus their are always perks made available via device manufacturers.

    Cons

    The company was not aggressive in getting top tier devices and building out a better network in the past and the perception that T-mobile is a terrible cell carrier has stuck with many people and the companies lack of major marketing akin to what rivals like Verizon have leaves it completely on representatives to overcome all of the negative feelings people have towards T-Mobile. While other companie advertise many of the devices and services that they offer T-Mobile is behind on this. At times customers just assume that they can not get a service or product from T-mobile and if the company doesn't take steps to change this perception even before people walk into the stores it's future does not look good.

    Advice to ManagementAdvice

    Stop changing focus every five minutes and actually look at each store and area individually when putting together goals and focuses for representatives.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Values driven company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Los Angeles, CA
    Former Employee - Management in Los Angeles, CA

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    The company puts a lot of sincere effort into staying true to their core values in all of the decisions they make. Great benefits and pay.

    Cons

    Constant change that is intended to improve business creates huge workloads for everyone, and often does not result in the success they were seeking. Frequent changes to commission plans put strain on front line employees.

    Advice to ManagementAdvice

    Determine the target market and strategy and stick with it. Avoid confusing the customer with who T. Mobile wants to be.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Ever growing and learning environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Associate Manager in Los Angeles, CA
    Current Employee - Retail Associate Manager in Los Angeles, CA

    I have been working at T-Mobile

    Pros

    Goal oriented work place
    Room to learn and grow
    Great benefits
    Positive work environment
    Job satisfaction
    Balance of work and play

    Cons

    Long hours
    on your feet majority of the day

    Advice to ManagementAdvice

    Continue with open communication

    Recommends
    Approves of CEO
  11.  

    I am a long time employee, overall I am very satisfied with my career at T-mobile.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Associate Manager in Irvine, CA
    Current Employee - Retail Associate Manager in Irvine, CA

    I have been working at T-Mobile

    Pros

    Great Health/Dental/Vision benefits, incredible employee phone program, employer matched 401K, opportunities for growth and professional development. Very positive Employee culture, T-mobile places a great deal of importance on values.

    Cons

    retail hours (lack of a set schedule), lack of payroll hours, constantly changing wireless environment, Sales staff could use a seperate in house customer service staff to help deal with Customer service issues

    Recommends
    No opinion of CEO

Work at T-Mobile? Share Your Experiences

T-Mobile

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.