T-Mobile Reviews

Updated June 10, 2015
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4.0
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Approve of CEO
T-Mobile CEO John Legere
John Legere
12 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

35 Employee Reviews

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  1. Helpful (1)

    Great place to WORK!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at T-Mobile full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Health Insurance
    Childcare Subsidy
    Work/Life Balance
    Career Development
    401K Match
    Stock Award
    Option to purchase stock
    ~Way to many pro's to name...

    Cons

    Things change in the blink of an eye...


  2. Great Place to Work!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Nashville, TN
    Current Employee - Retail Sales Associate in Nashville, TN

    I have been working at T-Mobile full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Feels like a big family!

    Cons

    Wish there was more opportunity to grow

    Advice to Management

    Find ways to give more opportunity to grow within corporate and TPR locations


  3. Excellent Company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Operations Associate in Nashville, TN
    Current Employee - Sales Operations Associate in Nashville, TN

    I have been working at T-Mobile part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Getting PTO is quite an easy task, flexible schedule because manager's are great, discounts on your services is definitely a plus

    Cons

    None that I can really think of. In my position I can't get more hours but that's really okay

    Advice to Management

    Allow your employees to take on multiple positions within the company instead of trying to lock them into a position


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Never again - CALL CENTER.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gen Care - Customer Service Representative in Nashville, TN
    Current Employee - Gen Care - Customer Service Representative in Nashville, TN

    I have been working at T-Mobile full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Workout facility onsite.
    Great health insurance.
    Can make a few good friends.
    Paid training.
    Discount on phone plan.

    Cons

    Don't offer sick days - takes from your PTO.
    Management doesn't care about you.
    Too many metrics to meet that contradict each other.
    Poor company choices = mad customers = screaming at you.
    Loud work environment.
    Shift change every 6 months to prevent you from having another job.
    Coach/Senior listens to you on calls without warning.
    Sales expectations are ridiculous.
    Your manager will openly embarrass you, on purpose.

    Advice to Management

    Actually care for your employees, not just yourself. Management only cares about their stats (that are influenced by our stats since we're on a team) for realignment, thus causing them to treat us unfairly, choose favorites, and say degrading things to customers.


  6. A typical day at work

    I would start the day with checking my email. Then depending on the phase of SDLC the project i

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Nashville, TN
    Current Employee - IT Project Manager in Nashville, TN

    I have been working at T-Mobile full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Friendly, good benefit, good co-workers, nice manager, free lunch

    Cons

    really long hours at times,


  7. Decent place to get started

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative in Nashville, TN
    Former Employee - Retention Representative in Nashville, TN

    I worked at T-Mobile full-time (More than a year)

    Pros

    Pay was good and the hours were great if you were high up on the shift bid

    Cons

    supervisors who thought that they were the head of the company talking to you in any manner that they saw fit.

    Advice to Management

    Listen to your front line employees


  8. Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at T-Mobile full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, good benefits, vacation and time off was good as well.

    Cons

    Management only think about themselves. Only goal is to, win money, trips or prizes...

    Advice to Management

    Show more concern to your team, be more helpful, better attitude toward your team.


  9. Retail sales representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Madison, TN
    Former Employee - Retail Sales Associate in Madison, TN

    I worked at T-Mobile part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Monthly service discount and did not have to open retail store till 10 am

    Cons

    Not able to get full time, only managers can work full time.

    Advice to Management

    The years I was there I had 4 different store managers


  10. Hectic. Unorganized. Systems always down

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at T-Mobile full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pay and bonus structure. Health benefits day one and 75% off service

    Cons

    Random hours. Your first shift you are given. Even if it's a midnight shift. No life outside of work. Especially if your on a midnight shift. Even if the power goes out and there's nothing running water. You will still be on the phones taking calls.


  11. Pays great but stress can get to you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Franklin, TN
    Current Employee - Retail Sales Associate in Franklin, TN

    I have been working at T-Mobile part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They have really great benefits. They work with your schedule if you want time off/school. Pay is good.

    Cons

    Customers can be a pain in the butt. If you don't make your numbers you lose your confidence to sell. You can get thrown around and the stress can get to you.

    Advice to Management

    Ask floor sales what can be done to make things easier and listen because at the end of the day when was the last time upper management dealt with a customer day to day.



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