T-Mobile Reviews in New York City, NY

Updated September 15, 2014
Updated September 15, 2014
2,197 Reviews
3.6
2,197 Reviews
Rating Trends

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T-Mobile CEO John Legere
John Legere
731 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

104 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    the experience at T-Mobile was great. the company truly invests in the success of their employees though training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager  in  New York, NY
    Former Employee - Retail Store Manager in New York, NY

    I worked at T-Mobile full-time for more than 3 years

    Pros

    the pto is great, there is a tuition reimbursement and there is a great career development program

    Cons

    one of the challenges is that there is a lot of completion within the company between Whole sale and Corporate.

    Advice to ManagementAdvice

    continue to invest in the development of employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Retail Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager  in  Yonkers, NY
    Former Employee - Retail Store Manager in Yonkers, NY

    I worked at T-Mobile full-time for more than 5 years

    Pros

    Oppurtunity to advance, Fast Track avaiable, Commission multiplier for High Volume store that reach 100% store goals. Benefits, stock, 401k etc

    Cons

    Long Hours, Extreme Pressure on store related goals, Company goals and focuses constantly changing

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Jersey City, NJ
    Former Employee - Retail Sales Associate in Jersey City, NJ

    I worked at T-Mobile part-time for less than a year

    Pros

    Great pay, great benefits, good commission structure, exciting company to be a part of, one of the best paying entry level/ any level sales position.

    Cons

    None that I can really think of. Working for t mobile was a great experience, especially for young, ambitious, sales driven individuals.

    Advice to ManagementAdvice

    Cant really say that I have any advice to management. I was extremely happy working for the company at the time.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Friendly, welcoming environment that deserves the "un-carrier" nickname

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  New York, NY
    Former Employee - Intern in New York, NY

    I worked at T-Mobile full-time for less than a year

    Pros

    Everyone was incredibly welcoming and helpful whenever I had any questions.

    Culture was the best part. T-Mobile is all about being contrary relative to the other big carriers, the "un-carrier". And that sort of message is reflected in the employees, who can approach problems in more unique ways and tend to be less stiff than at other telecom companies.

    The hours are manageable on every level, and the work was stimulating. A great experience.

    Cons

    Time-off was always unpaid for interns like myself, without exception.

    Advice to ManagementAdvice

    Keep interacting with the offices outside of Washington.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    High pressure sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - T-Mobile Retail Sales Associate  in  New York, NY
    Former Employee - T-Mobile Retail Sales Associate in New York, NY

    I worked at T-Mobile full-time for more than 3 years

    Pros

    Commissions commissions commissions, commissions, commissions

    Cons

    Mid level management and the micro-management

    Advice to ManagementAdvice

    Create realist goals

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Retail Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Flushing, NY
    Former Employee - Retail Sales Associate in Flushing, NY

    I worked at T-Mobile part-time for more than a year

    Pros

    Pay is great for a part-time position as long as you meet quota. Great for students, not for long-term employment. End pay was approx. $38,000 for high volume retail location but that was after exceeding quota all year long.

    Cons

    Upper management is downright rude and demeaning. Although most of the work life problems occur in call centers, retail stores feel the pain too because upper management has never experienced the stress in the front-end environment.

    Advice to ManagementAdvice

    Promote from within so upper management will know how lower level employees feel and understand their struggles at the workplace. It doesn't help when you have upper management who think sales is easy. It's not. It's a lot of work and stress.

    Make quotas reasonable. A low volume location is not going to get 50 activations per sales associate.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company to work for in the Wireless and Telecommunication industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at T-Mobile full-time for less than a year

    Pros

    The company is a great company to work for as an employee. The pay, and benefits are really good. They offer a very informal yet scrappy and positive work culture. The leadership is very agile, informal yet productive and helpful.

    Cons

    The only cons I see is the culture shock and adjustment coming in from the outside from a more formal and conservative typical cooperation.

    Advice to ManagementAdvice

    For on-boarding should do a better job with business culture preparation

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    No growth prospect - In the retail stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  New York, NY
    Former Employee - Retail Sales Associate in New York, NY

    I worked at T-Mobile part-time for more than a year

    Pros

    The service packages for the customers are great!!

    Cons

    No growth prospective in the Retail store jobs, Retails employees are hired on a part time status and it is very hard or practically impossible for a part timer to transition into a full time employee.
    The job could get monotonous and boring, as mostly it is very repetitive and not challenging.

    Advice to ManagementAdvice

    The part time employees need to be promoted into more full time positions, rather than hiring from the out side for the full time jobs. The retail outlets should not be under total power of the managers, as then the managers take it for granted and do not expose great talent to better positions. Also, the retail store jobs should promise a career advancement into the corporate positions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good company

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - T-Mobile Retail Sales Associate  in  New York, NY
    Current Employee - T-Mobile Retail Sales Associate in New York, NY

    I have been working at T-Mobile part-time for less than a year

    Pros

    Sales commissions, health insurance, good culture,

    Cons

    Slow process, incompetent store management, less hours etc

    Advice to ManagementAdvice

    Give us more hours.....

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    RSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RSA  in  Woodbridge, NJ
    Former Employee - RSA in Woodbridge, NJ

    I worked at T-Mobile full-time for more than a year

    Pros

    Somewhat flexible hours, decent pay, and decent benefits.

    Cons

    Having to deal with some extremely difficult customers, sometimes biased metrics, and standing all day long.

    Advice to ManagementAdvice

    Pay more commission.

    Recommends
    Negative Outlook
    No opinion of CEO

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