T-Mobile Reviews in Redmond, WA

Pros

Great pay if you know how to sell. Job is super easy. Company wants to do the right things for customers and employees

Cons

Managers are just that, managers. Make you use and do wasteful thing just to do your job. Rightfit guide comes to mind. Most of the people making the policies and processes that are used are made by people that dont know how to run a retail biz.

Advice to Senior Management

Promote from within and don't insult the top performing sales reps with telling them they need to take a pay cut to get promoted. I average 65k+ and you want me to take 45k to as a promotion. Not a chance. What a wasted of my talent.

Pros

Decent pay if your good at sales. Everything sucks at T-mobile except for the benefits...

Cons

micro management. all managers like to suck up to corporate/higher managers and don't actually give real feedback to upper management when needed. NO professional growth. most positions would rather higher someone outside of T-mobile than from within, that goes for retail and corporate. it more matters who you know than what you know which leads to the other issue of ineffective workers and systems.

Advice to Senior Management

Just get real and face the fact that things are broken and need to be fixed. Stop putting out crappy devices and get high end smart phones. not high end smart phones that you take all the cool features out of and then try and make it amazing with your "my touch" franchise logo.

Pros

they have these values they try and say they live by, but too many people have their own objectives and hidden agenda and try and force their personal aspriation over the employee. they try and give fair compenations or rewards but due to their being performance based they have set up the employees to cheat on their metrics or cut short talk time at the expence of quality they do not recognize the quality they used to talk about as much as shaving a few secs off talk time "crt' to give the mployees a bonus to cutshort the cust experience

Cons

the above, and also the favoritism and drive to be so 'diversified' they misss out on qualified people

Advice to Senior Management

not sure they'd listen