T-Mobile

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  www.tmobile.jobs

T-Mobile Reviews

Updated December 15, 2014
Updated December 15, 2014
2,424 Reviews
3.7
2,424 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
879 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Answer customer phone calls and assist with billing/troubleshooting/plan/upgrade questions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Wichita, KS
    Current Employee - Customer Service Representative in Wichita, KS

    I have been working at T-Mobile full-time

    Pros

    Great pay, PTO, work environment, family attitude where people care for you and want you to succeed. Great bonuses as long as you produce good stats. After a few months, you've had all of the call types and as long as you pay attention to what you are taught the job will get much much easier. Locked building so it is very secure with full time guard staff at both doors. Will do routine lot walks to check for damage to vehicles, lights left on or windows rolled down in rain.

    Cons

    Stressful at times, have to sit there and get yelled at by customers and cannot say anything to defend yourself or correct customer. Not always enough support or direction in situations but if you learn to be self sufficient you'll be fine.

    Advice to ManagementAdvice

    Recognize talent outside of Tmobile numbers/Metrics. There are a lot of talented people that work here, they are drawn to a company like Tmobile, give them the opportunity to move around, try something new, move up, build a career.

    Recommends
    Positive Outlook
  2.  

    GreAt work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Hyattsville, MD
    Current Employee - Retail Sales Associate in Hyattsville, MD

    I have been working at T-Mobile

    Pros

    Definitely everything is great it's a great company overall and amazing work experience

    Cons

    No cons at all everything seem okay for me especially managemenet

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Program Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Dynamic company on the move

    Cons

    Management is done in Bellevue, WA

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - T-Mobile Retail Sales Associate in Northville Township, MI
    Current Employee - T-Mobile Retail Sales Associate in Northville Township, MI

    I have been working at T-Mobile

    Pros

    Fun to work for. Great customer service. Cutting edge in regards to technology.

    Cons

    I disliked switching the sales floor setup. This was done regularly.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Never a dull moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile part-time

    Pros

    Excellent Benefits, Tuition reimbursement, 401K, Stock Plan, Daycare Reimbursement , Work part time and make full time money

    Cons

    Sometimes good workers get over looked but every situation is diffrent

    Recommends
    Positive Outlook
  7.  

    Getting a job with T mobile!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department of Sanitation in New York, NY
    Current Employee - Department of Sanitation in New York, NY

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Like Accessories, a job, career advancement. Knowing what you want out of life

    Cons

    Accessories, knowing what you want. Showing up on time. And having Good time management

    Advice to ManagementAdvice

    Hire people who like the stuff, selling form your establishment

  8.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in San Francisco, CA
    Former Employee - Retail Sales Associate in San Francisco, CA

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Benfits,pay,environment. Great culture (depending on store)

    Cons

    Stress on metrics that may be unreal/ they want to produce numbers but not enough staff.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Friendly & amazing place to work. I love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile

    Pros

    Pay, benefits, & great coworkers & managers

    Cons

    There are no cons to me!

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I have worked for T-Mobile for over 4 years and love my job. It is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Leader in Merrillville, IN
    Current Employee - Retail Sales Leader in Merrillville, IN

    I have been working at T-Mobile

    Pros

    Great health benefits, 401k and many additional perks, even for part time employees. Rapidly expanding company with a lot of upward mobility.

    Cons

    Retail hours may require unstable or inconsistent schedule. Required to work some holidays.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good company with awesome benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Cleveland, OH
    Current Employee - Retail Sales Associate in Cleveland, OH

    I have been working at T-Mobile part-time (more than 5 years)

    Pros

    Easy going environment, has great insurance and perks, perfect for part time work.

    Cons

    Hard to get promoted or move up.

    Recommends
    Positive Outlook
    Approves of CEO

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