T-Mobile Reviews

Pros

a laid back friendly environment. You are not pressured to sell specific products, and are given the tools needed to succeed.

Cons

Sometimes personal preferences can outweigh the right choice from management which can be frustrating. This is only from my experience not the company as a whole.

Advice to Senior Management

implement more checks and balances to monitor lower level managers to ensure customer satisfaction in all stores. Reward good work.

Pros

Innovative, empowers employee's, great benefits.

Cons

Constant changes in direction due to currrent environment

Pros

constant desire to succeed and try new things

Cons

struggling as the #4 top tier wireless carrier

Advice to Senior Management

Focus on a smaller number of big bets, and drive accountability further into the organization

Pros

Great Health/Dental/Vision benefits, incredible employee phone program, employer matched 401K, opportunities for growth and professional development. Very positive Employee culture, T-mobile places a great deal of importance on values.

Cons

retail hours (lack of a set schedule), lack of payroll hours, constantly changing wireless environment, Sales staff could use a seperate in house customer service staff to help deal with Customer service issues

Pros

the benefits they treat there workers very well and theres alot of room for advancement within the comany also a all around great place to work

Cons

the work schedule flexuates.the call center is loud some times hards to contentrate but other than that nothing else

Advice to Senior Management

i think the leadershp at tmobile is great they llisten to there workers ideas were all a great team would not change t

Pros

Good pay and benefits. Training is ongoing and consistent. Emphasis is on living the values. Development is there if you seek it out and remain determined to succeed.

Cons

Uncertainty around the state of the company since the failed acquisiton by AT&T. Our parent company DT is looking to sell off its US operations, but everyone is trying to stay focused.

Pros

Nice environs for corporate gig. Culture exhibits youthful enthusiasm. Rumor is you can work better hours than Microsoft, but that depends on the case.

Cons

Chaotic and disorganized at times, groupthink, inefficiencies, basically the same as any big corporate outfit. They say they are "scrappy" which is both positive and negative.

Pros

Goal oriented work place
Room to learn and grow
Great benefits
Positive work environment
Job satisfaction
Balance of work and play

Cons

Long hours
on your feet majority of the day

Advice to Senior Management

Continue with open communication

Pros

Great place to work
Nice co-workers
Opportunities to learn

Cons

Promotions are hard to get without knowing correct people

Advice to Senior Management

Need to keep clear communication

Pros

Benefits
Discounted Phones
Flexibility
Diversity
Pay Scale (hourly and commission)
You can make a significant amount of money selling the monthly (prepaid plans) for this company.
Training is providing for new devices and operations within the retail store

Cons

Hours
Staffing
Plans are constantly changing
Outdated software
Disconnection between the other retail stores and a significant amount of inconsistency in the level of service provided to employees from customer care (internal)