T-Mobile
3.3 of 5 1,842 reviews
www.tmobile.jobs Bellevue, WA 5000+ Employees

T-Mobile Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.3 1,842 reviews

                             

82% Approve of the CEO

T-Mobile CEO John Legere

John Legere

(491 ratings)

69% of employees recommend this company to a friend
1,842 Employee Reviews
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Review Highlights

Pros:
  • "A pretty good work life balance and a comfortable place to work"
    in 86 reviews
  • "my schedule allows 3 days off per week paid holidays off and other great benefits"
    in 244 reviews
Cons:
  • "No work life balance and with upper leadership very disconnected from the frontline"
    in 39 reviews
  • "In the last few years all levels of upper management have changed"
    in 77 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Constant learning, constant change, exceptional customer service.

Retail Sales Representative (Current Employee)
Baltimore, MD

I have been working at T-Mobile part-time for less than a year

ProsLearning IT and communications, interfacing directly with a great team.

ConsAs soon as you can retain information, it changes.

Advice to Senior ManagementPromote, team building from with store teams. Take thee best reps and incentivize they share best practices.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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My experience at T-Mobile was great!

Retail Sales Associate (Current Employee)
Cerritos, CA

I have been working at T-Mobile part-time for more than a year

ProsGreat working environment.
Good people.
Good money as a college student.

ConsIf your not planning to pursue a career in sales you'll find yourself leaving to explore other opportunities related to your interests.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company

Retail Sales Associate (Former Employee)
Elizabethtown, KY

I worked at T-Mobile full-time for more than 5 years

ProsExcellent Salary
Great Phone Benefits
Excellent Healthcare

ConsMust work weekends and nights
Hard to move up
Very high quotas

Advice to Senior ManagementProvide more leadership training for someone looking to move into managment

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great momentum

Head of Vendor Management (Current Employee)
Bellevue, WA

I have been working at T-Mobile full-time for more than 3 years

ProsTMUS is buzzing across the media
We are revolutionizing the wireless industry

ConsIf constant change and high-pace environment isn't your thing, then be careful about joining...

Yes, I would recommend this company to a friend

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If you take it seriously, you can make lots of money.

Retail Sales Associate (Current Employee)
Charleston, SC

I have been working at T-Mobile full-time for more than 3 years

ProsFlexible hours, monthly schedule, ethical workplace, good matching on the 401K, you accrue PTO every pay period, hourly base with commission.

ConsYou have to be good at sales or you may be stressed out. You are working with the public so patience is a virtue.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company to work for with a lot of benefits and growth.

Retail Sales Leader/Retail Sales Associate (Former Employee)
Houston, TX

I worked at T-Mobile full-time for more than 3 years

ProsBenefits are amazing, including tuition reimbursement, and 401k.

ConsGrowing in lateral position is good but a lot of inner politics to move up in the company.

Advice to Senior ManagementDon't totally rely on word of mouth to hire external employees but believe in inner growth because the nature of the company develops a lot of great potential leaders within.

Yes, I would recommend this company to a friend

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Good but not great

Store Manager (Former Employee)
Katy, TX

I worked at T-Mobile full-time for less than a year

ProsYoung and fun company to work for. Full of energy and open to new creative ideas. very team environment oriented.

ConsThe stresses from higher level management was unbearable at times. The expectation was to be at skip level which was at 140% to goal. The goal setting was not in alignment with realistic expectations.

Advice to Senior Managementto many structural changes

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Wonderful people who play by the values.

Intern (Current Employee)
Santa Ana, CA

I have been working at T-Mobile as an intern for less than a year

ProsA good work life balance. The benefits are wonderful. They have tuition reimbursements which helps out a lot of employees who want to further advance their education.

ConsHaven't experienced any cons with this company yet.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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t-mobile is a great place to work

Rsa (Former Employee)
East Detroit, MI

I worked at T-Mobile part-time for more than a year

ProsCommission structure is set up for you to succeed

Conshours could be a little in consistent

Advice to Senior Managementlisten to your employee's concenrs

Yes, I would recommend this company to a friend

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1 person found this helpful  

Survival of the fittest...

Wireless Sales Representative (Former Employee)
Tracy, CA

I worked at T-Mobile full-time for more than a year

ProsA lot of learning to take advantage of. Very attentive to each individual and were eager to help you in any area that you were concerned about improving. The company has high expectations which can be awesome or if your used to doing things to the beat of your own drum.... Could be very disastrous.

T-Mobile has a strict structure when it comes to customer service. Straying from the path you are instructed to take is frowned apon. I see this as a positive because it's how they keep uniform customer service among all T-Mobile stores you go into.

Positive reinforcement and acknowledgement of success. Very motivating, but like any sales position, can be crazy stressful. I appriciated my experience here, can make a career for yourself if you are willing to give all your time and effort.

ConsVery political. It's all about who you know and if your liked by those people. If your not in the right "clique" you will be quickly pushed out and alienated. A lot of the tenured employees are arrogant and condescending. During slow months the sales reps show their teeth and can be very shark like. Not for the weak hearted or sensitive souls.
Commission structure seems to pay out less every year. T-Mobile begs to differ and states that at they are "reorganizing" not removing overall pay out percentage. *rolling eyes*

Advice to Senior ManagementHigher pay structure/hourly vs commission would motivate reps to complete busy work and tasks expected of us without the feeling that sales will be missed out on. It would also reinforce teamwork because the reps won't feel like they're "working for free" without any compensation or reward. "be back" policy should also be the same across all stores.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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