T-Mobile Reviews

Updated August 27, 2014
Updated August 27, 2014
2,171 Reviews

3.6
2,171 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
693 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Overland Park, KS
    Current Employee - Customer Service Representative in Overland Park, KS

    I have been working at T-Mobile full-time for more than a year

    Pros

    I enjoyed all the people and the extensive training was a plus! Overall I enjoyed my time working there

    Cons

    The center closed down.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at T-Mobile full-time

    Pros

    The culture and environment is amazing! You're allowed to be yourself and encouraged to challenge the status quo and do things differently. Your work matters and has an impact. We work hard, but have fun at the same time.

    Cons

    It's not really a con to me, but things move fast at T-Mobile and you need to be able to keep up and change direction quickly. There can be ambiguity especially with new ideas. You need to be okay with moving forward and not necessarily having all the information at your finger tips.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Would recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile part-time

    Pros

    A lot of benefits are offered.

    Cons

    Work-life balance is poor, as is with retail hours.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Planner  in  Bellevue, WA
    Former Employee - Supply Chain Planner in Bellevue, WA

    I worked at T-Mobile full-time for more than 3 years

    Pros

    -Strong leadership taking the company in an exciting new direction.
    -Great departmental leadership
    -Plenty of room to grow
    -Excellent benefits and time off

    Cons

    -Still fourth place in the industry, can be unstable at times
    -Not a lot of "perks"
    -Frequent possibility of sale
    -Communication between departments can be poor at times

    Advice to ManagementAdvice

    Keep doing what you're doing! Maybe more after work activities to increase camaraderie.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Lead  in  Orlando, FL
    Current Employee - Retail Sales Lead in Orlando, FL

    I have been working at T-Mobile full-time for more than 5 years

    Pros

    great working environment, positive people, amazing benefits,

    Cons

    inconstant pay, extreme sales quotes with a variety of goals to obtain, Company focus is not constant
    System issues

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    It's a good additional job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSA  in  Dayton, OH
    Current Employee - RSA in Dayton, OH

    I have been working at T-Mobile part-time for more than a year

    Pros

    I like working at T-Mobile. The pressure of meeting goal can be stressful but that's the case for any commission-based occupation. The benefits are nice, most holidays including more minor ones (like July 4 and Labor Day I believe) are considered holiday pay. You get a chance to win things not just from T-Mobile but from major companies like Samsung and LG. The best part for me is the employee discount otherwise I don't think I could afford the luxuries of my phone service. A lot of people mention things about leadership but it really depends on your individual stores. Some managers care more than others and some managers are more strict than others.

    Cons

    The only complaint I have is the company policy when you can't meet goal/quota for the month. Sometimes you really can't help it no matter how good of a sales person you are (due to low traffic volume or bad luck like getting all the troubleshoot/bill pays while others have activations/sales walk right into them). My coworkers and I have all had those months where one or two a year like that. T-Mobile leadership will put you through a correctional course, so to speak, where the manager will monitor you and essentially apply more pressure on you. My boss was really nice about it but it was just something he had to do whenever we didn't meet quota.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Retail Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Flushing, NY
    Former Employee - Retail Sales Associate in Flushing, NY

    I worked at T-Mobile part-time for more than a year

    Pros

    Pay is great for a part-time position as long as you meet quota. Great for students, not for long-term employment. End pay was approx. $38,000 for high volume retail location but that was after exceeding quota all year long.

    Cons

    Upper management is downright rude and demeaning. Although most of the work life problems occur in call centers, retail stores feel the pain too because upper management has never experienced the stress in the front-end environment.

    Advice to ManagementAdvice

    Promote from within so upper management will know how lower level employees feel and understand their struggles at the workplace. It doesn't help when you have upper management who think sales is easy. It's not. It's a lot of work and stress.

    Make quotas reasonable. A low volume location is not going to get 50 activations per sales associate.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    T-Mobile Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    Professional growth, good management, benefits

    Cons

    Alot of unknowns during pending acquisitions by other carriers.

  10.  

    Friendly, welcoming environment that deserves the "un-carrier" nickname

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  New York, NY
    Former Employee - Intern in New York, NY

    I worked at T-Mobile full-time for less than a year

    Pros

    Everyone was incredibly welcoming and helpful whenever I had any questions.

    Culture was the best part. T-Mobile is all about being contrary relative to the other big carriers, the "un-carrier". And that sort of message is reflected in the employees, who can approach problems in more unique ways and tend to be less stiff than at other telecom companies.

    The hours are manageable on every level, and the work was stimulating. A great experience.

    Cons

    Time-off was always unpaid for interns like myself, without exception.

    Advice to ManagementAdvice

    Keep interacting with the offices outside of Washington.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Positive Culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Philadelphia, PA
    Current Employee - Retail Sales Associate in Philadelphia, PA

    I have been working at T-Mobile full-time for more than 3 years

    Pros

    Compensation, culture, schedule flexibility, and benefits.

    Cons

    The ever looming phantom of a merger.

    Recommends
    Neutral Outlook
    Approves of CEO

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