T-Mobile Reviews

Updated March 31, 2015
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3.7
2,679 Reviews
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T-Mobile CEO John Legere
John Legere
1,029 Ratings

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)

Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Pros and Cons

Employee Reviews

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  1. Great innovative company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Houston, TX
    Current Employee - Retail Sales Representative in Houston, TX

    I have been working at T-Mobile part-time (more than a year)

    Pros

    Work around school schedules and even provide benefits, such as 401k for part-time employees.

    Cons

    Signed up for a part time job, but have been receiving the hours of a full time worker along with occasional weekend meetings.

    Advice to ManagementAdvice

    Based on my own experience, management needs to be able to recognize different coaching needs.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Operations Associate in Los Angeles, CA
    Current Employee - Store Operations Associate in Los Angeles, CA

    I have been working at T-Mobile part-time (more than a year)

    Pros

    Working environment is great, and you get a lot of corporate support to meet your goals at your job. Benefits package is excellent! Perks are also great, my phone bill is $2 for my wife and I(that's only taxes). It's exciting to work for a company in which you totally believe in the product you sell, and being the uncarrier is definitely exciting.

    Cons

    Because the position I am in fairly new, the position is incredibly underpaid. Sales people make 3 - 4x more even as part timers even though operations associates tend to have busier days with a lot less downtime.. There is also no career path in this position unless you can move into sales. It feels like a leadership position without the pay.

    Advice to ManagementAdvice

    Pay attention to the operations associate role. Yes, sales reps bring in the revenue, but operations associates reduce costs to the company, that is our number one responsibility. You need both to get your profit. Increase wages and create a road map for the position to reduce the very high turnover of this position. We as individuals save the company thousands a day in the most basic compliance tasks but see pennies in return.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at T-Mobile

    Pros

    Great working environment with, usually, great people

    Cons

    Some executive level decisions appeared flawed

    Advice to ManagementAdvice

    Look at gaining information from staff with a high degree of experience rather that making decisions in a vacuum

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Great company to work for and great benefits but some issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in South Bend, IN
    Former Employee - Retail Sales Associate in South Bend, IN

    I worked at T-Mobile part-time (more than a year)

    Pros

    Good pay, the discounts on phones/plans, great benefits

    Cons

    Severe disconnect between store level and corporate expectations

    Advice to ManagementAdvice

    Treat employees like they are a part of t-mobile even if they work in the store. There is this huge disconnect between store level employees and corporate employees in which there is a "we're better then you" mantra when in fact without that ground level employee there is no corporate job.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. I've worked in their Sales Commissions for three years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Bellevue, WA
    Current Employee - Senior Manager in Bellevue, WA

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Easy access to freeways, good work life balance, good benefits

    Cons

    Not the highest paying jobs, constant reshuffling of departments

    Recommends
    Positive Outlook
  7. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager in Houston, TX
    Former Employee - Retail Sales Manager in Houston, TX

    I worked at T-Mobile

    Pros

    excellent benefits, culture, atmosphere, taking customers away from the other cell phone providers

    Cons

    long hours that you occasionally have to work.

    Advice to ManagementAdvice

    Keep doing what you do!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful

    Value

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSA in Columbus, GA
    Current Employee - RSA in Columbus, GA

    I have been working at T-Mobile

    Pros

    Commission,PTO,discounted plan,winner circle, The company have a specific day they set aside for diversity within the company. Different people working together for a greater goal.

    Cons

    Changing schedule, Hourly rate but commission make up for that.

    Advice to ManagementAdvice

    Show apperication for your Team. Overall the company itself shows their apperication

    Recommends
    Positive Outlook
    Approves of CEO
  9. Awesome Experience, highly recommend this company for someone who wants to start out in sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Tampa, FL
    Current Employee - Retail Sales Associate in Tampa, FL

    I have been working at T-Mobile

    Pros

    Love working for this company. Great benefits, flexible schedule.

    Cons

    Standing all day and dealing with some micromanagers. Its retail!

    Recommends
    Positive Outlook
    Approves of CEO
  10. My POV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Positive group of co workers, fast paced, a lot of opportunity

    Cons

    Navigating through the growth pains

    Advice to ManagementAdvice

    Delegate

    Recommends
    Positive Outlook
    Approves of CEO
  11. Fun company, great management, and easy to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Retail Sales Representative in Rowland Heights, CA
    Former Employee - Senior Retail Sales Representative in Rowland Heights, CA

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Great management team, and great products and service plan. Very young and fun place to work.

    Cons

    Very competitive goal and it is not the best place for people doesn't like to change rapidly.

    Advice to ManagementAdvice

    Floor coach representative with more patient, check in customer with a better system.

    Recommends
    Positive Outlook
    No opinion of CEO

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