T-Mobile

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T-Mobile Reviews

Updated January 26, 2015
Updated January 26, 2015
2,509 Reviews
3.7
2,509 Reviews
Rating Trends

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T-Mobile CEO John Legere
John Legere
929 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    T-Mobile 2004-2013

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology Specialist in Wichita, KS
    Former Employee - Information Technology Specialist in Wichita, KS

    I worked at T-Mobile

    Pros

    Best place to develop professional and personal skills

    Cons

    fast paced business. must have work life balance

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    All great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Boynton, OK
    Current Employee - Retail Sales Associate in Boynton, OK

    I have been working at T-Mobile

    Pros

    big commissions overall to sales

    Cons

    retail hours Are long some days

    Advice to ManagementAdvice

    stay positive

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Awesome employer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cell Site Field Tech in Beltsville, MD
    Current Employee - Cell Site Field Tech in Beltsville, MD

    I have been working at T-Mobile as a contractor (less than an year)

    Pros

    T-Mobile is an exceptional employer. They treat their employees with respect, and are fair company to be employed with. I wouldn't change!

    Cons

    There are no cons in my opinion to be employed by T Mobile. The compensation is great, and the work environment is positive

    Advice to ManagementAdvice

    No advice, great job

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Retail Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Boston, MA
    Former Employee - Retail Sales Associate in Boston, MA

    I worked at T-Mobile

    Pros

    Generally positive environment, good benefits, great pay for retail

    Cons

    Sometimes difficult to make customers happy, some metrics are difficult to achieve

    Advice to ManagementAdvice

    Could use better focus as there are numerous simultaneous initiatives, but overall solid team

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Greatly enjoyed my time at T-Mobile.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager in Bellevue, WA
    Former Employee - Business Development Manager in Bellevue, WA

    I worked at T-Mobile full-time (more than 10 years)

    Pros

    Company was always flexible and competitive pay. Benefits are excellent.

    Cons

    Support for large customers was always lacking.

    Advice to ManagementAdvice

    Support

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Bellevue, WA
    Current Employee - Manager in Bellevue, WA

    I have been working at T-Mobile full-time (more than 10 years)

    Pros

    Work Life Balance Work Life Balance

    Cons

    Experience Experience Experience Experience

    Advice to ManagementAdvice

    Leadership

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Retail Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Ocoee, FL
    Current Employee - Retail Sales Associate in Ocoee, FL

    I have been working at T-Mobile part-time (less than an year)

    Pros

    T-Mobile is an awesome place for anybody who likes competition. They set high, but attainable goals for every rep. If you're making the goals then the money will follow. I love being able to demo the latest devices and then recommend the best solution for a customer walk out of the store with one in hand. Get at a high volume store, because every location is different and has its own traffic and customer base. Finally the scheduling is very flexible because you won't work more than 34 hrs a week, maybe even less.

    Cons

    Micro managing can be a headache because the sales lead is always over the sales rep shoulder making sure they're following this sales process. And honestly that's the only extremely aggravating thing I don't like about working sometimes, but it comes with the territory and if you follow the sales process you'll actually be successful and make a lot of money. But still it's sucks being told over and over what you already know, that's my all I'm sayin.

    Advice to ManagementAdvice

    Reward more, and critique less.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Live this job a whole lot

    Cons

    Job is very consuming can be stressful

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I love working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (more than 8 years)

    Pros

    Opportunity - working hard and delivering is rewarded both with promotions and financially. I've been here 8+ years through the rough times and now during the good times. Good times are more fun, but even during the tough times there was clear communication and consideration for people.

    Cons

    I'm in EIT and the hours can be crazy due to deployment schedules, etc., but that's part of the life of an IT person. My biggest gripe is that as T-Mobile has grown, process has become broader and more intrusive. Saying "no" is always easier than doing the work to make something happen. Too many people have been empowered to block progress, which means too much of my time is spent knocking down barricades rather than creating something of value.

    Advice to ManagementAdvice

    My advice to management is to accept more risk in production and move to a development / testing / operations model that matches the rapid pace desire for change in support of the business. Reduce people who say "no" and improve the deployment process. There are too many people who believe that problems can only be solved by adding more checks and balances and increasing th process. If we change (and improve) the delivery process, we can still keep a fantastic uptime percentage and meet the needs of the business.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Enjoy the customers. Heard management can be metric crazy.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Decent Money depending on what you claim

    Cons

    Slow Months, incompetent employees, metrics

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