T-Mobile Reviews

Updated August 29, 2015
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3.8
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Approve of CEO
T-Mobile CEO John Legere
John Legere
1,369 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

3,257 Employee Reviews

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  1. Senior Real Estate Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at T-Mobile (More than 3 years)

    Pros

    Employee focused Team atmosphere Good work/life balanced

    Cons

    Poor management Under performing team members


  2. Awesome Job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Operations Associate
    Current Employee - Store Operations Associate
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (More than a year)

    Pros

    Great place to work, fun atmosphere. Great uniforms, dress code is awesome! Team mentality is amazing! Work is great handling the newest and greatest phones, tablets and accessories on the market for a techie is pretty cool! Employee discount rocks!

    Cons

    The hours, 20 hours isn't enough and trying to transition into another position in the company; I was stopped every time by my manager either being told I shouldn't or after interviewing for another store I was denied and they hired from outside the company.

    Advice to Management

    Stop trying to control the progression of your employees, it's just not right and it's unprofessional. It doesn't bode well and it alienates people making them feel like they aren't part of the team. It's just a shame, especially when employees go way beyond what their job entails. It's sad really.


  3. Helpful (1)

    Amazing Company to work for!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in Hartford, CT
    Current Employee - Retail Associate Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Vibrant and innovative company constantly improving and heading up in the Game.

    Cons

    It's really hard for a Top Sales associate to move higher in the company as they make the same as Assistant Managers.

    Advice to Management

    Make the hiring process easy and eliminate multiple interviews. Assessment can be a bit shorter for the Job application. Increase Retail Associate Manager Base salaries. They basically run the show and does everything in the store. Managers overlook them but their pay is much more then the assistant managers. Some of the sales associates makes as much as Retail Associate managers. Which prevents top Sales associate to make a move to get into management.


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  5. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at T-Mobile full-time

    Pros

    Paid time off, discounts and perks, employee stock purchase plan

    Cons

    long hours, work most holidays


  6. CSR 3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Wichita, KS
    Current Employee - Customer Service Representative III in Wichita, KS
    Recommends
    Positive Outlook

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Great C.E.O Competive pay Opportunity to advance (just be sure to act like a kid and you will get promoted) Decent schedules Good leadership (well balanced) Utainable goals and objectives

    Cons

    Repetitive, frustrating at times, and one sided mind!

    Advice to Management

    My advice to management is, you shouldn't always see thing your way, as chang is good and should never have broken promises!


  7. Great job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Florence, AL
    Former Employee - Retail Sales Associate in Florence, AL
    Recommends
    Positive Outlook

    I worked at T-Mobile part-time (More than a year)

    Pros

    You learn a lot about sales. It's a great part-time job for college students. The hours are good. There is a great teamwork environment. My manager was very knowledgeable and supportive.

    Cons

    In any customer service job you deal with people that are less than pleasant but since T-Mobile operates mainly with a cost-leadership strategy the cliental can be extremely cheap. I had people literally yell at me over a 25 cent increase on their bill.

    Advice to Management

    i had an AMAZING immediate manager but I think that other upper level management might be able to do a better job of understanding their employees.


  8. SALES

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Bellevue, WA
    Former Employee - Retail Sales Associate in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Money is great if you can sell!

    Cons

    Not many at all. Company very employee centered.

    Advice to Management

    none


  9. Retail Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - T-Mobile Retail Sales Associate in Anaheim, CA
    Current Employee - T-Mobile Retail Sales Associate in Anaheim, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Its the most fun, fast paced, and exciting places to work at. I love T-Mobile because they offer the best value in wireless and the store environment is different from other carriers. Great commission, great training, they also support your school/ career goals.

    Cons

    If a customer is angry, they will come back every month when their bill is due. Certain locations can be a bit crazy with staffing and schedules can vary largely based on performance, not just availability.


  10. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great pay and you get good benefite

    Cons

    management could use some employee training


  11. The most amazing company ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Recruiter in Waterville, ME
    Current Employee - Field Sales Recruiter in Waterville, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 10 years)

    Pros

    Ability to think outside the box and bring your own personal best to your career. Tons of communication and flexible to change with customers and employees needs. Fun, fast pace, fantastic people!

    Cons

    We move very fast, you have to be able to roll with it and be excited by change. Thing are not always flawless, but there is tons of support as we grow and change.

    Advice to Management

    John is the best CEO! Keep communicating, keep things fun, let's be number one!



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