T-Mobile Reviews

Updated July 2, 2015
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3.8
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Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
1,197 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

2,987 Employee Reviews

Sort: Popular Rating Date
  1. Get the shift/bonuses you want based on your performance! Everyone eager to help.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Nashville, TN
    Current Employee - Senior Customer Service Representative in Nashville, TN

    I have been working at T-Mobile full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have never worked for a company that so-empowers you to succeed at every level of the organization. Most managers and many coaches do not micromanage, but empower you and help you develop a road map to succeed your way, your style.

     There is a laid-back atmospher in the center. Music is usually playing in most pods.you hear customer service successes being celebrated often.

    The benefits are great. High PTO hours. Tuition reimbursement (up to 5.5k a year last I checked) Potentially high bonuses (up to $1000-2000 per mth).

    Many leaders are eager to help. Want best practices to proceed on a particular stat? Just ask!

    Can be challenging work, but many opportunities to grow and promote. Many types of skills to develop: billing/troubleshooting/products & services/psychology of dealing with people, etc etc. To add to your resume.

    Cons

    Can be challenging work at times as with any customer service job. Must maintain a certain performance level to keep a shift and coach/team of your choice (realignment every 6 mths). Most coaches and seniors do not micromanage but some do. There are many stats to keep track of. There is a reason for having each stat but can be overwhelming nonetheless. It is important for employees to do their homework on all the stats and job expectations and be willing to take feedback to succeed.

    Advice to Management

    For those that micromanage, don't. Continue to take all our feedback in the Better Place to Perform and Grow Committee.


  2. Helpful (1)

    magenta

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very supportive environment with incredible benefits. Stressful job, but they make it as stress free as possible.

    Cons

    I can see why some people don't like having nearly everything you do quantified and displayed for others on site to see. I for one like this, but I can understand why it could scare or upset some people.


  3. Fun learning process, rigorous job tasks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellingham, WA
    Former Employee - Customer Service Representative in Bellingham, WA

    I worked at T-Mobile full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    * 2 months paid training
    * Full-time
    * Friendly management
    * PTO accrual from day you begin training

    Cons

    * Set schedule for 6 months
    * Could receive harassment from customers
    * Could be highly stressful for most people

    Advice to Management

    Give more coaching's to employees to ensure that they won't crack under pressure during a phone call.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Business Systems Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst Intern in Seattle, WA
    Current Employee - Business Systems Analyst Intern in Seattle, WA

    I have been working at T-Mobile full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Management drives you and prepares you for your next position.

    Cons

    Benefits/Compensation not as good as surrounding tech companies.


  6. Retail Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile part-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Outstanding pay and benefits. Great discount on cell phone plans. Part time 20-25 hours was great work/life balance for outstanding pay when counting a very favorable commission system

    Cons

    Management often was very condescending and pushy


  7. System Engineer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work Life Balance is very good

    Cons

    some of the jobs are not intellectually challenging. For some people this maybe a okay thing.


  8. Retail Associate Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in Tampa, FL
    Current Employee - Retail Associate Manager in Tampa, FL

    I have been working at T-Mobile (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Culture, great Benefits, great career development.

    Cons

    the constant adjustments to commission created inconsistent pay


  9. Great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monroe, WA
    Current Employee - Anonymous Employee in Monroe, WA

    I have been working at T-Mobile full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Environment was awesome, great policies, a real team

    Cons

    None this place is awesome it really makes you feel good helping out customer on a daily basis!

    Advice to Management

    Keep doing what you are doing. Keep tmobile above the competion and make sure each customer is happy


  10. Assistant Retail Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Retail Manager in Phoenix, AZ
    Former Employee - Assistant Retail Manager in Phoenix, AZ

    I worked at T-Mobile full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Being the underdog in the wireless industry, it allowed you a chance to prove to people that just because the service was cheaper it in fact was better than the competition.

    Cons

    Maybe things have changed now but the systems at the time seems antiquated. Also there existed a disconnect between what happened in store compared to over the phone support.


  11. Its good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Springfield, MO
    Current Employee - Customer Service Representative in Springfield, MO

    I have been working at T-Mobile full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good amount of time with family, seniors are amazing, TM seems to kinda care. Benefits amazing, great deal on cell phones and plans. There is some amazing trainers there.

    Cons

    You may want to make sure that your ready to sit back and watch people less qualified than you run the team. It is much like a high school. I was told it was a family but it's not. I am a father of 7 and have a passion for what I do but I have to sit down and watch someone who doesn't care about the company run a team poorly. I then have to sit back and watch these very talented individuals walk out and leave to go to a more " compasionat " company.

    Advice to Management

    Please look at who your hiring. Just because they spend time walking around joking with upper management doesn't mean they know how to run a team. Please look at your interview process. You take someone with 10 years of succesfull leadership skills and also someone who passed up a ton of money to stay with your company on the idea he would be career pathed, a guy who stayed when his coach and multiple seniors told him he would be better off going to that other company. Guess what still here and with all my verifiable experience I am on the phones everyday with a smile on my face waiting for someone to get with me on my career path its been 2 months and I haven't heard anything back........ Please look at the managers follow up.



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