T-Mobile Reviews

Updated July 5, 2015
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3.8
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Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
1,197 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

3,001 Employee Reviews

Sort: Popular Rating Date
  1. No Real Complaints

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in Brick, NJ
    Current Employee - Retail Associate Manager in Brick, NJ

    I have been working at T-Mobile full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible hours, Room to grow if you really work at it. Great Benefits, and non-union thank god.

    Cons

    the typical slight favoritism that comes with any job job really, only closed 3 days a year, but get paid for the day AND 1.5x pay if you work the other holidays.

    Advice to Management

    A little more compensation for RSA's when they use PTO. most reps feel if they take time off, they are actually going to LOSE money.


  2. Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Atlanta, GA
    Current Employee - Retail Sales Associate in Atlanta, GA

    I have been working at T-Mobile part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Can be very fun if the team around you allows. Very rewarding overall and very easy to move up in company

    Cons

    If you land in a bad team it can make you want to quit. Luckily, transferring is very easy and very common


  3. cost more to lay me off than keep me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at T-Mobile full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good department, coworkers followed values, good work/life balance, competitive pay and benefits.

    Cons

    Department restructured. An employee had left, I created applications saving 1000+ hours of work (50% of someone's job). They laid me off. My applications relied on user privilege credentials- once I left they had to hire someone (1.5x my wage) to complete the work. Which meant spending 50% of their time doing what I did in a matter of minutes. Not a particularly bright move. Also created reports which were usually made by workers earning triple my wage.

    Advice to Management

    get to know what your employees really do, rather than assuming, before you decide to "save" $$ on you budget.


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  5. Best company to work for in wireless industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great diverse people
    Awesome benefits
    You really feel apart of the brand and innovative culture that continues to reinvent itself

    Cons

    Retail hours can make having routine in your life difficult


  6. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSA in Savannah, GA
    Current Employee - RSA in Savannah, GA

    I have been working at T-Mobile part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits
    Pay
    Perks
    Fun At Work
    Stocks
    Very easy to move up and grow within the company

    Cons

    The company is changing a lot. Commission is dropping, raises are gone, you will have to work weekends and holidays.

    Advice to Management

    Overall management is great especially at my store. Our CEO John Legere is very supportive, if you have a problem you can definitely call on him to resolve the problem .


  7. Sr. Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Development Engineer in Bellevue, WA
    Current Employee - Senior Software Development Engineer in Bellevue, WA

    I have been working at T-Mobile (More than a year)

    Pros

    Good culture, good location, great benefits

    Cons

    Tolerable corporate chaos... Requirements may change quickly...

    Advice to Management

    Less vendors more in-house technical expertise.


  8. Get the shift/bonuses you want based on your performance! Everyone eager to help.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Nashville, TN
    Current Employee - Senior Customer Service Representative in Nashville, TN

    I have been working at T-Mobile full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have never worked for a company that so-empowers you to succeed at every level of the organization. Most managers and many coaches do not micromanage, but empower you and help you develop a road map to succeed your way, your style.

     There is a laid-back atmospher in the center. Music is usually playing in most pods.you hear customer service successes being celebrated often.

    The benefits are great. High PTO hours. Tuition reimbursement (up to 5.5k a year last I checked) Potentially high bonuses (up to $1000-2000 per mth).

    Many leaders are eager to help. Want best practices to proceed on a particular stat? Just ask!

    Can be challenging work, but many opportunities to grow and promote. Many types of skills to develop: billing/troubleshooting/products & services/psychology of dealing with people, etc etc. To add to your resume.

    Cons

    Can be challenging work at times as with any customer service job. Must maintain a certain performance level to keep a shift and coach/team of your choice (realignment every 6 mths). Most coaches and seniors do not micromanage but some do. There are many stats to keep track of. There is a reason for having each stat but can be overwhelming nonetheless. It is important for employees to do their homework on all the stats and job expectations and be willing to take feedback to succeed.

    Advice to Management

    For those that micromanage, don't. Continue to take all our feedback in the Better Place to Perform and Grow Committee.


  9. Helpful (1)

    magenta

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very supportive environment with incredible benefits. Stressful job, but they make it as stress free as possible.

    Cons

    I can see why some people don't like having nearly everything you do quantified and displayed for others on site to see. I for one like this, but I can understand why it could scare or upset some people.


  10. Inside sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative
    Current Employee - Inside Sales Representative

    I have been working at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great atmosphere, room for growth

    Cons

    Schedule changes, some drama, everything always changing.


  11. Fun learning process, rigorous job tasks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellingham, WA
    Former Employee - Customer Service Representative in Bellingham, WA

    I worked at T-Mobile full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    * 2 months paid training
    * Full-time
    * Friendly management
    * PTO accrual from day you begin training

    Cons

    * Set schedule for 6 months
    * Could receive harassment from customers
    * Could be highly stressful for most people

    Advice to Management

    Give more coaching's to employees to ensure that they won't crack under pressure during a phone call.



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