T-Mobile Reviews

Updated August 31, 2015
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3.8
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Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
1,369 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

3,263 Employee Reviews

Sort: Popular Rating Date
  1. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You make your own paycheck

    Cons

    Retail hours so those aren't the best. Some managers shouldn't be managers but some people are just at the right place at the right time


  2. Best Company Ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time

    Pros

    Amazing company with tons of benefits. Its a retail job but the work place is totally fun!

    Cons

    Its retail so you work holidays and weekends but that is the only down side.


  3. Technical support specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Allentown, PA
    Former Employee - Anonymous Employee in Allentown, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile full-time

    Pros

    Customer service experts. Lots of training. They have great perks

    Cons

    Customers mis-treat employees. Metrics are difficult to reach even for seasoned employees

    Advice to Management

    No advice.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Awesome Job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Operations Associate
    Current Employee - Store Operations Associate
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (More than a year)

    Pros

    Great place to work, fun atmosphere. Great uniforms, dress code is awesome! Team mentality is amazing! Work is great handling the newest and greatest phones, tablets and accessories on the market for a techie is pretty cool! Employee discount rocks!

    Cons

    The hours, 20 hours isn't enough and trying to transition into another position in the company; I was stopped every time by my manager either being told I shouldn't or after interviewing for another store I was denied and they hired from outside the company.

    Advice to Management

    Stop trying to control the progression of your employees, it's just not right and it's unprofessional. It doesn't bode well and it alienates people making them feel like they aren't part of the team. It's just a shame, especially when employees go way beyond what their job entails. It's sad really.


  6. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at T-Mobile full-time

    Pros

    Paid time off, discounts and perks, employee stock purchase plan

    Cons

    long hours, work most holidays


  7. CSR 3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Wichita, KS
    Current Employee - Customer Service Representative III in Wichita, KS
    Recommends
    Positive Outlook

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Great C.E.O Competive pay Opportunity to advance (just be sure to act like a kid and you will get promoted) Decent schedules Good leadership (well balanced) Utainable goals and objectives

    Cons

    Repetitive, frustrating at times, and one sided mind!

    Advice to Management

    My advice to management is, you shouldn't always see thing your way, as chang is good and should never have broken promises!


  8. Senior Real Estate Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at T-Mobile (More than 3 years)

    Pros

    Employee focused Team atmosphere Good work/life balanced

    Cons

    Poor management Under performing team members


  9. Helpful (1)

    Amazing Company to work for!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in Hartford, CT
    Current Employee - Retail Associate Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Vibrant and innovative company constantly improving and heading up in the Game.

    Cons

    It's really hard for a Top Sales associate to move higher in the company as they make the same as Assistant Managers.

    Advice to Management

    Make the hiring process easy and eliminate multiple interviews. Assessment can be a bit shorter for the Job application. Increase Retail Associate Manager Base salaries. They basically run the show and does everything in the store. Managers overlook them but their pay is much more then the assistant managers. Some of the sales associates makes as much as Retail Associate managers. Which prevents top Sales associate to make a move to get into management.


  10. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great pay and you get good benefite

    Cons

    management could use some employee training


  11. The most amazing company ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Recruiter in Waterville, ME
    Current Employee - Field Sales Recruiter in Waterville, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 10 years)

    Pros

    Ability to think outside the box and bring your own personal best to your career. Tons of communication and flexible to change with customers and employees needs. Fun, fast pace, fantastic people!

    Cons

    We move very fast, you have to be able to roll with it and be excited by change. Thing are not always flawless, but there is tons of support as we grow and change.

    Advice to Management

    John is the best CEO! Keep communicating, keep things fun, let's be number one!



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