T-Mobile Reviews

Updated July 3, 2015
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3.8
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Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
1,197 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

2,996 Employee Reviews

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  1. Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Augusta, GA
    Current Employee - Customer Service Representative in Augusta, GA

    I have been working at T-Mobile full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits , discounts, and bonuses .

    Cons

    It can be mentally draining .


  2. Best place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Salem, OR
    Former Employee - Customer Service Representative II in Salem, OR

    I worked at T-Mobile full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very upbeat atmosphere
    Fun
    Exciting
    Great CEO
    Excellent benefits
    Fantastic co workers

    Cons

    The metrics have changed since I've been there so it is a lot harder to meet your goals now to bonus. Too many people cheat to meet their metrics. The disconnect between stores/csr's/and management is large.

    Advice to Management

    Listen to the reps. They're the ones on the phones and in the stores. They're the best qualified to know what the customers want. Not the corporation.


  3. A good corporation to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative (RSL) in Albuquerque, NM
    Former Employee - Customer Service Representative (RSL) in Albuquerque, NM

    I worked at T-Mobile (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company has lots of benefits,

    Cons

    Its a call center, and it is hard to manage your schedule.

    Advice to Management

    Be nice to the phone reps.. its hard work.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Best company to work for in wireless industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great diverse people
    Awesome benefits
    You really feel apart of the brand and innovative culture that continues to reinvent itself

    Cons

    Retail hours can make having routine in your life difficult


  6. Business Systems Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst Intern in Seattle, WA
    Current Employee - Business Systems Analyst Intern in Seattle, WA

    I have been working at T-Mobile full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Management drives you and prepares you for your next position.

    Cons

    Benefits/Compensation not as good as surrounding tech companies.


  7. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSA in Savannah, GA
    Current Employee - RSA in Savannah, GA

    I have been working at T-Mobile part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits
    Pay
    Perks
    Fun At Work
    Stocks
    Very easy to move up and grow within the company

    Cons

    The company is changing a lot. Commission is dropping, raises are gone, you will have to work weekends and holidays.

    Advice to Management

    Overall management is great especially at my store. Our CEO John Legere is very supportive, if you have a problem you can definitely call on him to resolve the problem .


  8. Sr. Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Development Engineer in Bellevue, WA
    Current Employee - Senior Software Development Engineer in Bellevue, WA

    I have been working at T-Mobile (More than a year)

    Pros

    Good culture, good location, great benefits

    Cons

    Tolerable corporate chaos... Requirements may change quickly...

    Advice to Management

    Less vendors more in-house technical expertise.


  9. Get the shift/bonuses you want based on your performance! Everyone eager to help.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Nashville, TN
    Current Employee - Senior Customer Service Representative in Nashville, TN

    I have been working at T-Mobile full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have never worked for a company that so-empowers you to succeed at every level of the organization. Most managers and many coaches do not micromanage, but empower you and help you develop a road map to succeed your way, your style.

     There is a laid-back atmospher in the center. Music is usually playing in most pods.you hear customer service successes being celebrated often.

    The benefits are great. High PTO hours. Tuition reimbursement (up to 5.5k a year last I checked) Potentially high bonuses (up to $1000-2000 per mth).

    Many leaders are eager to help. Want best practices to proceed on a particular stat? Just ask!

    Can be challenging work, but many opportunities to grow and promote. Many types of skills to develop: billing/troubleshooting/products & services/psychology of dealing with people, etc etc. To add to your resume.

    Cons

    Can be challenging work at times as with any customer service job. Must maintain a certain performance level to keep a shift and coach/team of your choice (realignment every 6 mths). Most coaches and seniors do not micromanage but some do. There are many stats to keep track of. There is a reason for having each stat but can be overwhelming nonetheless. It is important for employees to do their homework on all the stats and job expectations and be willing to take feedback to succeed.

    Advice to Management

    For those that micromanage, don't. Continue to take all our feedback in the Better Place to Perform and Grow Committee.


  10. Helpful (1)

    magenta

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very supportive environment with incredible benefits. Stressful job, but they make it as stress free as possible.

    Cons

    I can see why some people don't like having nearly everything you do quantified and displayed for others on site to see. I for one like this, but I can understand why it could scare or upset some people.


  11. Inside sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative
    Current Employee - Inside Sales Representative

    I have been working at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great atmosphere, room for growth

    Cons

    Schedule changes, some drama, everything always changing.



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