T-Mobile Reviews

Updated September 1, 2015
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3.8
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T-Mobile CEO John Legere
John Legere
1,388 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

3,273 Employee Reviews

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  1. Helpful (1)

    Great Development Path.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rattail Assistant Manager in Staten Island, NY
    Current Employee - Rattail Assistant Manager in Staten Island, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Company takes care of you. Listens to you. Great growth options.

    Cons

    Not really a con, but a challenge. Keeping your commission steady each month, is dedication.

    Advice to Management

    Nothing comes to mind.


  2. Call center representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Salem, OR
    Former Employee - Call Center Representative in Salem, OR
    Recommends
    Positive Outlook

    I worked at T-Mobile full-time (More than a year)

    Pros

    Great benefits, good working environment

    Cons

    Work shift I had was graveyard

    Advice to Management

    More positive feedback


  3. Helpful (1)

    SOA

    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Great environment friendly employees. Great benefits

    Cons

    Not many down sides if u r looking for opportunity for growth


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  5. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good opportunities to learn the retail and sale business in a very fast paced business that grows on a daily basis.

    Cons

    no work/life balance for management compensation for management can be better.


  6. Fantastic experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineering Intern
    Current Employee - Network Engineering Intern
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company loves and takes care of its employees. The intern program was super rewarding, with lots of fun events to balance out the tons of interesting and rewarding work experience. Fast paced, interesting challenges, great teams -- I'm very glad I landed here this summer.

    Cons

    Might be more autonomy than you're used to. Individual responsibility takes precedence here, over having everything micro-managed for you. I personally think that's a nice thing.


  7. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rock Hill, SC
    Former Employee - Anonymous Employee in Rock Hill, SC
    Recommends
    Approves of CEO

    I worked at T-Mobile (Less than a year)

    Pros

    Getting recognized for your hard work

    Cons

    Troubleshooting cellular devices was one of the toughest areas.

    Advice to Management

    Continue to motivate your employees as well as coaching them on being confident and product knowledge


  8. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile (More than 8 years)

    Pros

    Good benefits and compensation. Great perks like employee stock purchase program and restricted stock units. You can easily talk to all levels of senior leadership at any time.

    Cons

    Very little opportunity for career advancement in the direct to business channel. Must be willing to relocate and there are rarely opportunities available.

    Advice to Management

    Management and leadership must recognize that it takes more than just value and cost to win business. Account management and tools are very important as well as network coverage.


  9. T-Mobile Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSM in Portland, OR
    Current Employee - RSM in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    best CEO ever! amazing benefits package with ample paid time off. I love the culture of the company, its all about the frontline production.

    Cons

    some individual leaders do not follow the t-mobile culture or practices which creates a poor work environment. This also causes good people to leave the company.


  10. Lots of Potential

    • Culture & Values
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Approves of CEO

    Pros

    Worked as an intern as part of my MBA program. Had great people to work with and for, and the company Un-carrier culture encourages all employees to consider bold changes that could improve the business.

    Cons

    Thinking about bold moves is encouraged - but actually getting traction with them is difficult. Those who have responsibility for portions of the business are often resistant to change. The company was spooked badly by the failed AT&T merger a few years back, and while it's definitely a very different company from that time, many of the people are still here. There's a definite tension between doing what's right/best for the customer, and doing what's right/best for the bottom line, that can be challenging to navigate.

    Advice to Management

    Un-carrier is a great philosophy. Make sure it's more than just marketing. The rapid growth of the last few years has forced some things to fall to the wayside, and while that is now being addressed, remember that T-Mobile should be designing the future of wireless - not just fixing the internal problems to get to where it should be now.


  11. Best Company Ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time

    Pros

    Amazing company with tons of benefits. Its a retail job but the work place is totally fun!

    Cons

    Its retail so you work holidays and weekends but that is the only down side.



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