T-Mobile

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T-Mobile Reviews

Updated January 24, 2015
Updated January 24, 2015
2,506 Reviews
3.7
2,506 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
928 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    T-Mobile 2004-2013

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology Specialist in Wichita, KS
    Former Employee - Information Technology Specialist in Wichita, KS

    I worked at T-Mobile

    Pros

    Best place to develop professional and personal skills

    Cons

    fast paced business. must have work life balance

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Retail Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Ocoee, FL
    Current Employee - Retail Sales Associate in Ocoee, FL

    I have been working at T-Mobile part-time (less than an year)

    Pros

    T-Mobile is an awesome place for anybody who likes competition. They set high, but attainable goals for every rep. If you're making the goals then the money will follow. I love being able to demo the latest devices and then recommend the best solution for a customer walk out of the store with one in hand. Get at a high volume store, because every location is different and has its own traffic and customer base. Finally the scheduling is very flexible because you won't work more than 34 hrs a week, maybe even less.

    Cons

    Micro managing can be a headache because the sales lead is always over the sales rep shoulder making sure they're following this sales process. And honestly that's the only extremely aggravating thing I don't like about working sometimes, but it comes with the territory and if you follow the sales process you'll actually be successful and make a lot of money. But still it's sucks being told over and over what you already know, that's my all I'm sayin.

    Advice to ManagementAdvice

    Reward more, and critique less.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Live this job a whole lot

    Cons

    Job is very consuming can be stressful

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I love working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (more than 8 years)

    Pros

    Opportunity - working hard and delivering is rewarded both with promotions and financially. I've been here 8+ years through the rough times and now during the good times. Good times are more fun, but even during the tough times there was clear communication and consideration for people.

    Cons

    I'm in EIT and the hours can be crazy due to deployment schedules, etc., but that's part of the life of an IT person. My biggest gripe is that as T-Mobile has grown, process has become broader and more intrusive. Saying "no" is always easier than doing the work to make something happen. Too many people have been empowered to block progress, which means too much of my time is spent knocking down barricades rather than creating something of value.

    Advice to ManagementAdvice

    My advice to management is to accept more risk in production and move to a development / testing / operations model that matches the rapid pace desire for change in support of the business. Reduce people who say "no" and improve the deployment process. There are too many people who believe that problems can only be solved by adding more checks and balances and increasing th process. If we change (and improve) the delivery process, we can still keep a fantastic uptime percentage and meet the needs of the business.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    JOB experience at T-Mobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Aurora, IL
    Former Employee - Retail Sales Associate in Aurora, IL

    I worked at T-Mobile

    Pros

    Hourly plus commission, Mall Environment, Sales, flexible hours. Great for college students looking to work part time.

    Cons

    Hardwork to make commission with other sales employees. gotta revise plans, pricing etc. gotta meet monthly goals and that can get stressful!!!

    Advice to ManagementAdvice

    to provide a better hourly rate for employees and not pressure them too much to meet the monthly goal

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Retail Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Boston, MA
    Former Employee - Retail Sales Associate in Boston, MA

    I worked at T-Mobile

    Pros

    Generally positive environment, good benefits, great pay for retail

    Cons

    Sometimes difficult to make customers happy, some metrics are difficult to achieve

    Advice to ManagementAdvice

    Could use better focus as there are numerous simultaneous initiatives, but overall solid team

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    solid company, friendly employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager, Product Management in Bellevue, WA
    Former Employee - Senior Manager, Product Management in Bellevue, WA

    I worked at T-Mobile full-time (more than 8 years)

    Pros

    lots of lateral opportunity, engaging work, friendly people

    Cons

    lack of accountability in many areas -- politics and sizzle often appear to be the most important thing

    Recommends
    Positive Outlook
  9.  

    Love the company just need for it to promote the mobile work style it espouses to its employees.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    TMO is a mobile company but it ties its corporate employees to an old-school and outdated business model. You would think the firebrand CEO John Legere would be making great strides to modernize within the company as he has in marketing but it's just not so.

    Cons

    Loved the team and the company but they are behind the times and contradicting their own marketing.

    Advice to ManagementAdvice

    Encourage telecommuting and the "mobile lifestyle" that the company sells to the public and business.

    Doesn't Recommend
    Positive Outlook
  10.  

    Great co-workers, understaffed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    Work life balance and salary were very good. My immediate supervisor was very knowledgeable and experienced, having worked his way up through the ranks. Upper level management worked hard at communicating with employees but was too far removed from the frontline to have a true understanding of a normal work load.

    Cons

    All of the departments in my office were understaffed. Positions were not back filled when employees left. The goals sent down from higher levels increased which added to a higher stress level.

    Advice to ManagementAdvice

    Work in the understaffed departments and experience how employees deal with the workload.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Retail sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Awesome benefits, great hrs and management is very efficient.

    Cons

    Most of salary rely on sales

    Recommends
    Positive Outlook

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