T-Mobile Reviews

Updated September 18, 2014
Updated September 18, 2014
2,205 Reviews
3.6
2,205 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
737 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    the experience at T-Mobile was great. the company truly invests in the success of their employees though training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager  in  New York, NY
    Former Employee - Retail Store Manager in New York, NY

    I worked at T-Mobile full-time for more than 3 years

    Pros

    the pto is great, there is a tuition reimbursement and there is a great career development program

    Cons

    one of the challenges is that there is a lot of completion within the company between Whole sale and Corporate.

    Advice to ManagementAdvice

    continue to invest in the development of employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    T-Mobile was a good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time

    Pros

    Working for a large corporation can be beneficial. There were a lot of advancement opportunities.

    Cons

    There were no cons working for T-Mobile

    Advice to ManagementAdvice

    Listen to your employees

  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier III PDA Tech Representative  in  Frisco, TX
    Former Employee - Tier III PDA Tech Representative in Frisco, TX

    I worked at T-Mobile full-time for more than 5 years

    Pros

    Great company Love it Benefits are awesome best benefit out there

    Cons

    Love working there Best company ever I have nothing bad to say about them

    Recommends
    Approves of CEO
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  5.  

    Manager in Bellevue Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at T-Mobile full-time for more than a year

    Pros

    Strrong culture, commitment to customers and employees. Excellent work-lie balance. Respectful leadership. The company was struggling at the time, pre merger, but morale appeared high.

    Cons

    Location is not ideal for carpooling or mass transit. Executives appeared challenged by the changing landscape of wireless technology and the iphone was killing us because we didn't have it. It is great seeing the company doing so well now.

    Advice to ManagementAdvice

    Never forgot you are only as good as the people and leaders you have. Invest in them. Respect them. Value them.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Customers First Mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time for more than 5 years

    Pros

    Culture and values
    Strong internal growth potential
    Paid time off and benefits are top notch
    Having fun while working hard
    Customer pain points are a thing of the past!!!

    Cons

    Last minute changes have become a constant stressor for company employees
    Sales Rep pay is not level set across locations unlike other wireless carriers causing good sales people to find greener pastures
    Unrealistic goals
    Politics can be cumbersome

    Advice to ManagementAdvice

    Keep innovating the industry as the growth potential is phenomenal!
    Listen to frontline - not every answer is an excuse

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Retail Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager  in  Yonkers, NY
    Former Employee - Retail Store Manager in Yonkers, NY

    I worked at T-Mobile full-time for more than 5 years

    Pros

    Oppurtunity to advance, Fast Track avaiable, Commission multiplier for High Volume store that reach 100% store goals. Benefits, stock, 401k etc

    Cons

    Long Hours, Extreme Pressure on store related goals, Company goals and focuses constantly changing

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good company poised to keep growing and making wireless better for customers with their UNcarrier moves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile part-time for more than 3 years

    Pros

    Great people to work with, more relaxed culture than other carriers, and pretty good pay compared to other retail jobs.

    Cons

    Work/life balance can be rough, it can become stressful to get results if there is a new hot button metric the company decides to focus on, and reps are blamed if store doesn't make goals in the slow months.

    Advice to ManagementAdvice

    Don't take for granted the people who help our customers everyday. Take a week to walk in our shoes and appreciate what we do for the company.

    Positive Outlook
    Approves of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time for more than 10 years

    Pros

    Been here over 10 year

    Cons

    Bad maternity leave policy compared to other companies.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I  in  Fort Lauderdale, FL
    Former Employee - Customer Service Representative I in Fort Lauderdale, FL

    I worked at T-Mobile full-time for more than 8 years

    Pros

    Working for TMobile was a great experience and I loved the benefits.

    Cons

    I didnt like the Shift bids and the Call Center closed.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great company to work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  San Antonio, TX
    Current Employee - Retail Sales Associate in San Antonio, TX

    I have been working at T-Mobile part-time for more than a year

    Pros

    It might be the best part time job ever any student can ever get.. Great benefits and Great pay

    Cons

    A lot of management transferring between stores

    Advice to ManagementAdvice

    Keep up the good work. I'm very proud to be part of a winning team thanks to our great CEO

    Recommends
    Positive Outlook
    Approves of CEO

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