T-Mobile Reviews

Updated July 27, 2015
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3.8
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Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
1,282 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

3,103 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    rsa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Awesome enviroment 75% off the plan

    Cons

    Focus ahifts monthly one day small bussiness is the king the other day its tablets.


  2. Helpful (3)

    Customer Service Representative 1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay for performance environment. Lots of recognition if you perform. Ample opportunities for promotion. Pretty good compensation program if you do sell well. Management does their best to ease the stressful nature of the job. Probably the best call center to work for as a stepping stone to other call center jobs.

    Cons

    Very intense workload. If you're a rep, there isn't much time for developing yourself or doing much else. The pay for performance nature works against you a lot if you either don't perform well, or if you start working at a bad time. There are many things outside of your control that can negatively affect your performance. i.e. actions of previous reps, retail store reps not properly educating customers (because they weren't trained well)...

    Advice to Management

    n/a


  3. Great Company to work for but.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Leader in Casselberry, FL
    Former Employee - Retail Sales Leader in Casselberry, FL

    I worked at T-Mobile (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Benefits , Great culture

    Cons

    Very bad upper management, (district managers)


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good job to get through school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Manager/Associate Manager in Kansas City, MO
    Current Employee - Retail Sales Manager/Associate Manager in Kansas City, MO

    I have been working at T-Mobile (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company pays pretty well considering the amount of work you do. Although the pay scale is consistently changing.

    Cons

    Moving up within the company is relatively easy until you want to be a store manager. Then, they will pluck from other places and watch as that manager fails terribly.

    Advice to Management

    DONT HIRE STORE MANAGERS FROM OUTSIDE THE COMPANY! Bring them in as assistants to get their feet wet. No one likes to take orders from someone who doesnt know a thing about T-Mobile.


  6. Leadership Development Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong passion around innovation and autonomy

    Cons

    Constantly thinking about mergers and how it will impact us

    Advice to Management

    Ask a lot of questions and don't get comfortable.


  7. The Absolute Best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent benefits. Great perks. Bonus. Regular pay increases. Stock grants.

    Cons

    Internal promotions are slow. Under staffing. Lags industry in salary.


  8. Great Company that doesn't promote from within

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in Cleveland, OH
    Current Employee - Retail Associate Manager in Cleveland, OH

    I have been working at T-Mobile full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Great healthcare benefits and company culture. Generous Service discounts and investment programs including stock.

    Cons

    Poor training, down right horrible and can destroy the dynamic of a productive location. Outside manager hires are always inadequately trained.

    Advice to Management

    Training for sales reps should last 30 days at full-tile hours in classroom setting. Managers should have 90 days and know every facet of job to better help rsa's.


  9. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Meridian, ID
    Current Employee - Customer Service Representative I in Meridian, ID

    I have been working at T-Mobile full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing benefits and bonuses. Management is very involved and helpful with any questions or escalations they need to take.

    Cons

    Lack of available time off due to call levels at certain times of the year. To busy at times for personal coaching.

    Advice to Management

    Keep up the good work. I really appreciate how approachable they all are.


  10. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO

    I worked at T-Mobile full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The environment and the people that worked in the T-Mobile contact center in Springfield MO are fantastic! great benefits

    Cons

    The pay is less than most other jobs of this type and the career opportunities are hard to come by.


  11. The best company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in San Antonio, TX
    Current Employee - Retail Store Manager in San Antonio, TX

    I have been working at T-Mobile full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Diversity and Inclusion People Customers

    Cons

    Employees could receive seeded devices.



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