T-Mobile Reviews

Updated September 13, 2014
Updated September 13, 2014
2,192 Reviews
3.6
2,192 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
726 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    the experience at T-Mobile was great. the company truly invests in the success of their employees though training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager  in  New York, NY
    Former Employee - Retail Store Manager in New York, NY

    I worked at T-Mobile full-time for more than 3 years

    Pros

    the pto is great, there is a tuition reimbursement and there is a great career development program

    Cons

    one of the challenges is that there is a lot of completion within the company between Whole sale and Corporate.

    Advice to ManagementAdvice

    continue to invest in the development of employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    T-Mobile was a good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time

    Pros

    Working for a large corporation can be beneficial. There were a lot of advancement opportunities.

    Cons

    There were no cons working for T-Mobile

    Advice to ManagementAdvice

    Listen to your employees

  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I  in  Fort Lauderdale, FL
    Former Employee - Customer Service Representative I in Fort Lauderdale, FL

    I worked at T-Mobile full-time for more than 8 years

    Pros

    Working for TMobile was a great experience and I loved the benefits.

    Cons

    I didnt like the Shift bids and the Call Center closed.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great company to work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  San Antonio, TX
    Current Employee - Retail Sales Associate in San Antonio, TX

    I have been working at T-Mobile part-time for more than a year

    Pros

    It might be the best part time job ever any student can ever get.. Great benefits and Great pay

    Cons

    A lot of management transferring between stores

    Advice to ManagementAdvice

    Keep up the good work. I'm very proud to be part of a winning team thanks to our great CEO

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Not too shabby

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  Philadelphia, PA
    Current Employee - Retail Sales Representative in Philadelphia, PA

    I have been working at T-Mobile part-time for more than a year

    Pros

    Commission is competitive, base pay is good, plenty of additional perks, benefits, and opportunities for contest prizes and recognition. The uniform is very lax, and overall the work environment is great.

    Cons

    Customer service and tech support can end up taking up a lot of your time. This can be frustrating on a commission based income.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Technical Delivery Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Delivery Manager  in  Bothell, WA
    Current Employee - Technical Delivery Manager in Bothell, WA

    I have been working at T-Mobile full-time for more than 5 years

    Pros

    Great working environment. Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating. Great culture and one of the best management to work for. They do their best to accommodate long working hours and make a friendly environment to work.

    Cons

    There are lots of opportunity to grow, theoretically, but the path for growth is not clearly defined. You have to set your own goals and pursue hard otherwise you might ended in the same positions for years.
    Personal development is not a priority, There is not training program for employees and you have to train on your own.
    Quality education is not always a priority. Most leadership is based on experience.
    Perks used to be better but they are getting worse.

    Advice to ManagementAdvice

    Promote training and development programs for both hard skills and management.
    Embrace change and harvest quality education from management programs.
    Clearly define career ladders and path for growth.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    flexible so that you are able to focus on other forms of income.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Inglewood, CA
    Current Employee - Retail Sales Associate in Inglewood, CA

    I have been working at T-Mobile part-time for less than a year

    Pros

    flexible schedule, and reasonable sales targets

    Cons

    lack of corporate structure, but developing.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Jersey City, NJ
    Former Employee - Retail Sales Associate in Jersey City, NJ

    I worked at T-Mobile part-time for less than a year

    Pros

    Great pay, great benefits, good commission structure, exciting company to be a part of, one of the best paying entry level/ any level sales position.

    Cons

    None that I can really think of. Working for t mobile was a great experience, especially for young, ambitious, sales driven individuals.

    Advice to ManagementAdvice

    Cant really say that I have any advice to management. I was extremely happy working for the company at the time.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great but challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile full-time for less than a year

    Pros

    Company is growing and has great potential, many perks, great discounts for employee - probably the best in this industry and much room for growth.

    Cons

    Confusion of being empathetic vs collecting money.....what really is more important. Because I brought the money in but apparently not empathetic enough for the company.

    Advice to ManagementAdvice

    Probationary period should be extended to effectively prepare new hires.

    Recommends
    Positive Outlook
  11.  

    Sr. Manager, EIT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Bellevue, WA
    Current Employee - Senior Manager in Bellevue, WA

    I have been working at T-Mobile full-time for more than 8 years

    Pros

    Challenging projects, innovation in the industry
    Excellent vision at the C/E/V levels
    The company communicates well to its employees - we know what is going on.
    High level of confidence that the company is going in the right direction
    Great sense of team work to get the job done - especially within working teams
    Great culture and support from direct leadership.

    Cons

    Teams are stretched thin to accomplish a lot with a little
    There is too much administration given the speed that things need to happen which can lead to things not getting done for very silly reasons.
    In EIT, there is a high contractor to FTE ratio.

    Recommends
    Positive Outlook
    Approves of CEO

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