T-Mobile

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T-Mobile Reviews

Updated August 19, 2014
Updated August 19, 2014
2,147 Reviews

3.6
2,147 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
677 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Renew and Rewards  in  Nashville, TN
    Former Employee - Renew and Rewards in Nashville, TN

    Pros

    Some of the Supervisors are GREAT!

    Cons

    One supervisor in particular. She stepped over the line to ask me if I believe in God, and that was none of her business. Went to HR and nothing was done.

    Doesn't Recommend
    Negative Outlook
  2.  

    Dated but relevant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I, Senior Representative  in  Wichita, KS
    Former Employee - Customer Service Representative I, Senior Representative in Wichita, KS

    Pros

    Everything was awesome in the beginning. I started at T-Mobile when it was still not quite a major competitor and employees were taken care of, money was great, opportunity for advancement, bonuses all the time. And the happy reps were entitled to assist the customers and make them happy in return.

    Cons

    Everything went down hill after the announced (but never completed) at&t merger. Staff at most call centers were slashed to half or less within weeks of the announcement. Higher paid reps were given their walking papers the day after the announcement. In truth we should have seen it coming. For months ahead of time reps were being treated like crap and being forced to try to sell on every single call. 70 year old grandparents who text their grandkids on their birthdays didn't need unlimited text.

    Advice to ManagementAdvice

    Go back to the beginning. Start treating reps right again and be the J.D. Power winners you used to be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Worst experience I've ever had with a Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coach  in  Meridian, ID
    Current Employee - Customer Service Coach in Meridian, ID

    Pros

    Most of the people are nice. The job isn't that demanding or difficult.

    Cons

    This is a serious boy's club. They will also say that they believe in work-life balance, but if you aren't putting in at least 60 hours a week, you are "under-performing", even if the rest of the feedback you get is positive. Definitely all lip service.

    Advice to ManagementAdvice

    Get to know the people you hire and who are working for you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Awful Place to Work For.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    My 5 words: This is a awful company.

    Cons

    Everything you can think of

    Advice to ManagementAdvice

    For the record, I just want to say that T-moble is the worst company and possibly on the planet. Don't ever apply there. You can thank management for that. They have run the store i worked at into the ground. The sales people are great and I enjoyed working with them at least. If you want to work there go ahead but if you do something wrong, they make you write an essay. What are we 12? They don't work with you and they cry when they don't get there way. They also throw little hissy fits every day. Ever heard of feedback? They haven't. Matter of fact, they don't work at all. They would rather sit in the back and play games on there phone all day or watch soap operas. If any store needs to be stripped of the management and bring in new people, thats the store. I could go deeper into this but this is enough of a blast right now. I wish I could still contact HR and talk about how awful the management is in that store. Worst company ever.

    Doesn't Recommend
    Approves of CEO
  6.  

    Worst place for contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Support Engineer  in  Bellevue, WA
    Former Employee - Senior Technical Support Engineer in Bellevue, WA

    Pros

    We I did not see any for contractors

    Cons

    There is now work organization for contractors
    There is no direction what the business wants but whatever they want they want it immediate

    Doesn't Recommend
  7.  

    Actions Speak Louder than Words- Denied Maternity Leave Left Me UNInsured.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Not Many, the company is going through continual shifts in culture and leadership which greatly impact the day to day lives of employees. While the culture is sold as laid back and people focused - site directors and managers have no idea how to translate this to their employees, resulting in inconsistent goals and a lack of focus.

    Cons

    T-Mobile does not stand behind their commitments. HR does not work for their people. I was recruited and hired when I was 6 months pregnant. During the interview process, I made my pregnancy known, and offered to remove myself from candidacy if this would be a problem. I was assured that this was not a problem and was hired. My manager and I spoke at length about how my leave would be covered, and had a plan in place. However, after an emergency c-section- I had to take leave a few weeks earlier than expected. I received notice- via FedEx letter- from HR that my maternity leave was denied, due to lack of medical necessity, and my job was in jeopardy due to my extended non-approved absences My manager did not respond to emails or voicemails. In addition, they informed me that I was deemed ineligible for health insurance, starting the day I took leave. Simply put: T-mobiles decision to deny my maternity leave resulted in thousands of dollars of medical bills leaving me #unemployed and #uninsured.

    Advice to ManagementAdvice

    Stand behind your ideals and commitments. Being the #Uncarrier should not include leaving dedicated employees #uninsured and #unsupported.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    A broken IT system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Bellevue, WA
    Former Employee - Analyst in Bellevue, WA

    Pros

    Can work from home. You will be paid without work also. Just try to create something. It's a paradise if you work as a contractor. No pressure from management.

    Cons

    IT Process change every year and no real benefits. Working in a cellular company without any discounted phones.

    Advice to ManagementAdvice

    Please look into the areas where money is being spent in IT and how much of it is being wasted. Check how many projects scrapped after spending lot of budget. No proper management as its a outsourced to vendors. Vendors create work as they need money. Try to concentrate into lower level also.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Worked there for 3 years and got a 9 cent raise one time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative  in  San Francisco, CA
    Former Employee - Retail Sales Representative in San Francisco, CA

    Pros

    nothing, do not work there, they dont care about employees, and i worked in 3 diferrent cities

    Cons

    low pay, no inside promotions, way too much legalilites to make selling very hard, spiffs on products that dont sell, no thank yous for helping interent customers when they come into a retail store. No "good job" or anything because that service didnt pertain to your sales goals...

    Advice to ManagementAdvice

    they cant do anything they are just pawsn of Duestke telekom...they have no authrotiy to change any protocols

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    It felt like being chewed up and spit out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Tech Care
    Former Employee - Customer Service Representative Tech Care

    Pros

    The benefits were as good as corporate benefits get; Medical, flex accounts, free coffee. The discount on service and employee phone plans were also pretty good.

    Cons

    The corporate culture was toxic. You were not allowed to be sick, you were not allowed to go home if you were sick. I saw someone throw up at their desk, and then watched as someone came to clean it up, and then the sick employee was made to finish her shift. Management had a get your numbers or get fired mentality. Most managers were not helpful. It felt a little like combat going to work everyday; I don't miss it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    This place is a first class joke where leaders pretend to leaders.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager  in  Saint Louis, MO
    Current Employee - Business Development Manager in Saint Louis, MO

    Pros

    Pretty good pay and benefits but if you sell something it is hard to keep customers because the service is terrible.

    Cons

    Sales Management in St Louis is an absolute joke! Most unethical place I have ever worked.

    Advice to ManagementAdvice

    Start over from top down and start building out network. T-Mobile will always be #4 unless you expand network.

    Approves of CEO

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