T-Mobile Reviews

Former Employee – worked at T-Mobile full-time for more than a year

Pros – **Relaxed work environment
**Great work-life balance
**Pay is at or above market standards

The recent changes towards non-contract plans & iPhone brought about when the new CEO came aboard are definitely a step in the right direction for the company and it's profitablity & abililty to deliver a great unique product to customers. That said, there has been absolutely no focus on the working environment.

Cons – With focus on going public and "cleaning up the financial house" there have been lots of changes. Most people understand and can get on board with the need to save money - especially considering how T-Mo was hemorrhaging customers in the past. That said, some choices, such as changes to employee phone plans, food/beverage benefits, clocks just seem to be short sighted as they have a greater negative morale impact than a positive financial one.

Jobs have been silo-ed to the point that they are boring intelligent employees to death. Management needs to realize that people want to be more than "cog in the machine" .

Morale is horrendous at the moment. People openly interviewing externally and no one seems to care.

Advice to Senior Management – The focus on a quality product for the customers is definitely a step in the right direction. What is not, however, is a complete disregard for the value of your employees jobs. In a very short period of time T-Mo runs the risk of being a bottom tier "employer of last resort" in Seattle. It's sad, because it used to be quite the opposite.

There is time to turn it around, but you need to start quick, otherwise the disease of bad morale and apathy will destroy you.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at T-Mobile part-time for more than a year

Pros – They pay hourly plus commission and you earn paid time off from the start of your employment.

Cons – The management could not care any less about you or your career growth, T-Mobile values are nothing nowadays. They took away phone benefits, they took away the raises, they restructured commission again so you get paid less, they took away all perks rewarding top sales people so you get no more recognition for doing well then someone who sits on their butt all day. They force Small Business down your throat yet give no real perks to activating someone on it and have the deposits so high and so many hoops to jump through its not even worth it and most customers get frustrated and leave. Management constantly makes promises of promotions and career growth yet everytime you try and get any help they blow you off like you're nothing. Especially if you're a top performer like I am, then expect you'll never go anywhere because your managers paycheck is determined by how the store does and if your a top performer who's killing it in numbers they want you right where you are to make their paycheck nice and big. And even if you're consistently the top performer in your district you still can't get moved from a part time to full time, oh but they will promise it to you every month and then find some ridiculous excuse why they need to push it off longer which in reality is always because they have a personal relationship with someone they like more who may not be a good performer but the favoritism in this company is unbelievable. Management is lazy and puts way too much responsibility and stress on associates with no real payout. They do nothing to reward loyal customers and now that they have outsourced the customer service is horrible and even on the employee line you can't understand who your talking to. The front end employees who work in the retail stores take so much garbage from angry customers over something that they didn't do that was the cause of someone over the internet or someone over customer care or somebody lying to them in those annoying third party dealers and we get yelled at all day, get all of your departments on the same page!

Advice to Senior Management – Go back to how it used to be and start caring about your employees again. Stop making promises you can't keep, and reward the people that actually sell because otherwise we just get frustrated and have no reason to work as hard.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at T-Mobile

Pros – Money was good and that's it

Cons – Horrible stress and hours where crazy

Former Employee – worked at T-Mobile

Pros – There were some good people but too few and far between

Cons – - Huge contingency of foreign nationals working on projects
- Unqualified manager was like a lawsuit waiting to happen and senior leadership ignored and even hid the issues
- Contractors made to work extra hours without pay

Former Employee – worked at T-Mobile full-time for more than 3 years

Pros – Wireless is a good industry

Cons – They treat employees very poorly and change commission to make it impossible to make money which demoralizes everyone.

Advice to Senior Management – Treat employees as equals and work with them instead of pointing fingers and telling them what to do.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at T-Mobile full-time for more than 3 years

Pros – Good Salary. Good benefits, and good commute.

Cons – Politics, Racial Discrimination, Exclusion, Hostile Environment and job security is contingent upon your directors preference of how much he likes you.

Example: "Off-Course employe A got laid off, his director didn't like him much and he didn't even talk to him"
Example: "I can't have this employee his name and place of origin isn't liked by his director, he's die hard republican"
Example: Offices with political propaganda for the GOP, Tea Party and right wing politics

In short the type of immature, lackey and out of touch management I am seeing here is crazy compared to Verizon other companies.

Example: Politics trump economics, company lost millions of dollars because one director didn't want to engage another director about open credits, 2 months later they were forced. When the manager raised this the manager was questioned for inability to understand the process but 2 months later when the credits exploded the same director quietly closed the credit without admitting he was wrong.

Company lost over 4 million subscribers in 1 year, when confronted about that the director responsible for this simply blamed the call centers for failed activity.

It is the most unaccountable environment I have seen. The person most responsible for the losses and disaster for this company is still there working.

Profanity, curses and in-humane treatment a common place here in this office. Clocks were removed, soda pulled, directors and managers treat employees like trash. Ethnic minorities are not welcomed and considered affirmative action employees. The are quickly removed but hired to maintain quota.

Advice to Senior Management – Move the HQ to NJ.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at T-Mobile full-time for more than a year

Pros – Great people and flexible environment.

Cons – Senior management and the IT Systems are the worst I've ever seen.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at T-Mobile full-time for more than 7 years

Pros – Nice people, some who try way too hard to make things work

Cons – PMO puts a stupid amount of projects on a release. Release Delivery team is a bunch of nazis who add very little value. Technical Delivery Managers add noise and confusion but little value. The place has become insane, I've heard they stopped the employee discount program also, so why put up with the insanity?

Advice to Senior Management – Talk to Dev teams about how much value the Release Delivery and TDM teams are really adding, and ask the EPO what method they use to validate release sizes and project priorities. Values are a joke now without Dodson. Focus on why customers are leaving, and take a hard look at all the proposed initiatives.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at T-Mobile full-time

Pros – Good pay with great benefits

Cons – No work life balance and with upper leadership very disconnected from the frontline

Advice to Senior Management – Stop the calls and actually get into the stores

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at T-Mobile

Pros – Paid training (too bad it doesn't help you once you start working)
Good benefits

Cons – Insufficient information provided during training.

Advice to Senior Management – Tell new hires UP FRONT that they will be REQUIRED to try to upsell to every customer - even those who can't even pay their bills.
Hire management and mid -level floor supervisors who actually care about success and helping the customer.
Get your priorities straight. Either you want to train people to actually provide customer SERVICE to customers or you want people to upsell to customers, but don't expect them to do both.
Correct problems.. By this I mean find out why customers are so unhappy with T-Mobile and do something about it. Why does almost every customer find charges on their bill that they did not authorize? What's the deal with those 9.99 premium charges that just appear on the customer's bills? Why are customers not getting credits that they were promised? If a customer purchases a $500 phone and it's defective, why are they receiving a refurbished piece of junk as a replacement? This is just not good business. People are catching on to the shady business practices. A pissed off customer does not want to hear a sales pitch.
The way T-Mobile does business is unethical.