T-Mobile Reviews

Updated August 28, 2014
Updated August 28, 2014
2,178 Reviews

3.6
2,178 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
698 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Benefits and Pay Terrible Schedules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist  in  Albuquerque, NM
    Current Employee - Technical Support Specialist in Albuquerque, NM

    I have been working at T-Mobile full-time for more than a year

    Pros

    Great insurance benefits. The pay is great for not having a degree of any sort

    Cons

    Schedules change every 4-6 months based on stats, and if you have one bad month you end up getting a crappy schedule. And when you have a terrible schedule they are not very inclined to work with you to accommodate for school.

    Moving up in the company is incredibly hard unless you are "in" with the right people. Speaking of being "in" with the right people, like any call center, it feels like you are back in high school. Listening to your managers talk with each other about getting drunk and being broke all the time because they go out too much, when they are supposed to be professional and responsible in front of their reps, puts a bad taste in my mouth. I think the environment was far too relaxed at points.

    Let's get started on the metrics you have to meet. They are all based on your customers: the survey score they give you and if they call back or not within the next 3 days. It's hard to control these things when there are outages and all around crappy cell service issues that infuriate the customer. No matter how nice you are, the survey is going to be bad. The other metrics, like call time, are easy enough to control.

    I've worked call centers for years and have never had more stress than I've had here. They pay you more than any other call center around, so when you have no degree it's just enough to keep you there.

    Advice to ManagementAdvice

    Training BEFORE new services or devices come out would be super beneficial to your reps

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Excellent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Analyst  in  Bellingham, WA
    Current Employee - Quality Analyst in Bellingham, WA

    I have been working at T-Mobile full-time for more than 10 years

    Pros

    Benefits, Leadership, A company that keeps it's Customers, Employees, and Owners in mind. Great benefits and excellent Time Off.

    Cons

    Ever Changing Business. Need to be flexible so it's not a job for everyone. Can be lots of turn over if someone thinks, 'I'm good at customer service' when it's not just customer service it's over the phone customer service.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    The managers will be on you constantly while your on calls, be warned!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Mission, TX
    Current Employee - Customer Service Representative in Mission, TX

    I have been working at T-Mobile full-time for more than a year

    Pros

    Great money and great managers (i was in technical support)

    Cons

    Noisy environment, music was always super loud while on calls and even customers would complain to me to have the music turned down but i couldn't. Managers would literally stand behind me while on calls and would constantly shout and yell out feedback while i was trying to help customers, which made it very hard to do my job. I would always feel stressed out before coming into work because they will listen to your calls every day and they never give you a break which makes the money not worth it to me. They are now making you work on all holidays, including thanksgiving and christmas, ridiculous!

    Advice to ManagementAdvice

    Lower the music and give us more trust to take care of the customer instead of watching over us like children every day.

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  5.  

    Great employer most of the time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Associate Manager
    Former Employee - Retail Associate Manager

    I worked at T-Mobile full-time for more than 5 years

    Pros

    The health benefits are great. Generous PTO accrual rates, discounted employee cell phone service and 401K matching. I'm not providing my city because there is only one store in my city and it would identify who I am based on my length of employment and job title however the things that I discussed throughout this review are the same across the company.

    Cons

    Servers that the company uses are outdated and often crash making it impossible to do your job. Working retail hours and not being allowed to sit make T-mobile unpleasant. T-mobile loves to change the commission structure frequently depending on what they want you to focus on selling. Sales goals are often set much higher than what is achievable, and then T-mobile will change it several times during the month to be what it should have been from the start of the month.

    Advice to ManagementAdvice

    Upper management makes ridiculous policies and expects the stores to follow these policies. Upper management needs to actually work in the stores to understand retail procedures and the work flow and how their ridiculous policies negatively impact the front line. Don't penalize stores for things they can't control like returns on defective phones that won't turn on and they can't troubleshoot.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    T-Mobile Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Mid-management  in  Richardson, TX
    Current Employee - Mid-management in Richardson, TX

    I have been working at T-Mobile full-time for more than 8 years

    Pros

    Company is in growth mode due to the new executive management vision.

    Cons

    Many of the positions have transitioned to Bellevue, WA.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Would recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile part-time

    Pros

    A lot of benefits are offered.

    Cons

    Work-life balance is poor, as is with retail hours.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    annoying

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    the inital starting pay benefits paid time off

    Cons

    Not meeting sales quotas old promotions outdated system phones service suck at signal majority calls are about signal status 3g

    No opinion of CEO
  9.  

    Too many changes, too soon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Back Office
    Current Employee - IT Back Office

    I have been working at T-Mobile full-time for more than 3 years

    Pros

    Decent salary, flexible schedules, not much else.

    Cons

    Constantly changing benefits, long hours doing repetitive work, uncertainty of who we will belong to in a year, management is difficult to contact, severe lack of training for new technology hand-offs. Short staffed.

    Advice to ManagementAdvice

    Be available! Often times have had to participate in Management activities because the manager wasn't around. Allow better training, and adequate staffing, we're getting burned out by the constant projects and monotonous work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good pay and benefits, just don't expect job security.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  San Diego, CA
    Former Employee - Retail Sales Associate in San Diego, CA

    I worked at T-Mobile part-time for more than 3 years

    Pros

    Can be a good place to work if you exceed quotas and play the politics game well. Potential to make over $40k a year part time with benefits. Usually flexible with scheduling for those with families or attending school.

    Cons

    Sheep mentality, either your with em or against them. Growth can be very difficult if you go against the grain. Constant changing of commission structure and sales focuses make it difficult to stay ahead of the game.

    Advice to ManagementAdvice

    Promotion from within encourages your employees to stay and strive for excellence. Refrain from offering proven management candidates sales positions to get them on board with no real time expectation for advancement. Keep a closer eye on your district managers. Typically a struggling district means a lackluster District Manager.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at T-Mobile full-time

    Pros

    The culture and environment is amazing! You're allowed to be yourself and encouraged to challenge the status quo and do things differently. Your work matters and has an impact. We work hard, but have fun at the same time.

    Cons

    It's not really a con to me, but things move fast at T-Mobile and you need to be able to keep up and change direction quickly. There can be ambiguity especially with new ideas. You need to be okay with moving forward and not necessarily having all the information at your finger tips.

    Recommends
    Positive Outlook
    Approves of CEO

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