T-Mobile

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T-Mobile Reviews

Updated November 26, 2014
Updated November 26, 2014
2,375 Reviews
3.7
2,375 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
849 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    TMobile call center, Nashville TN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I in Nash, TN
    Former Employee - Customer Service Representative I in Nash, TN

    I worked at T-Mobile full-time (more than an year)

    Pros

    Pay is good!! The facility is nice!

    Cons

    The managers are uneducated and care little for their team.

    Advice to ManagementAdvice

    Fire all of the managers and supervisors, start over and hire people that actually care about the team members they are supposed to be helping.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Pay is well especially if you are a student. More like a job and not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in New York, NY
    Former Employee - Retail Sales Associate in New York, NY

    I worked at T-Mobile part-time (more than 5 years)

    Pros

    Commission at a high volume store is great! phone service discount is awesome!

    Cons

    a lot of constant changes, crazy micro-managing, scheduling is all over the place! Do not expect to have a set schedule every week. It won't happen. Every time you start doing well in a few metrics management says you are slacking drastically on others.

    Advice to ManagementAdvice

    Take a chill pill every once in a while.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great people but not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Albuquerque, NM
    Former Employee - Customer Service Representative II in Albuquerque, NM

    I worked at T-Mobile full-time (more than an year)

    Pros

    I really loved all my co-workers. Every boss you have cared about you in at least some way. The work is easy and the pay is good.

    Cons

    Dealing with angry idiot customers all day wears on everyone. Sitting all day is not for me. Everything is metrics based. It's easy to game the metrics and do great but I still found them silly. Being listened in on is not comfortable.

    Advice to ManagementAdvice

    I felt like I would never get off the phones even with a great background and education. So I left. I wish you guys were comfortable getting rid of the <15% of customers that cause all the problems but pay very little. Send them to verizon. Customer satisfaction would go up and income will stay the same.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Business sales Sector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager in Oklahoma City, OK
    Current Employee - Business Development Manager in Oklahoma City, OK

    I have been working at T-Mobile full-time (more than 8 years)

    Pros

    Was a profitable company who cared about their employees.

    Cons

    The company did away with contracts and caused the company to lose abundance of customers. Causing one a great source of income to almost nothing. Not a good company and it all has to do with the ownership the company is under.

    Advice to ManagementAdvice

    Go back to caring about your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Retail Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Chicago, IL
    Current Employee - Retail Sales Associate in Chicago, IL

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    Great Work Life Balance, Flexible Scheduling, great opportunity to make a good commissions check. Now they have a more relaxed dress code that includes jeans an T-Shirt.

    Cons

    Working here means you have little to no weekends. Holiday hours can be a pain. Sometimes management doesn't have a clue on what is going on. District managers are the worst, do not care about the associates at all only want them to produce numbers or get out.

    Advice to ManagementAdvice

    Figure out what your employees need from you to succeed, don't just push customers out of the store who have issues.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    You Get What You Give

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Buena Park, CA
    Former Employee - Retail Sales Associate in Buena Park, CA

    I worked at T-Mobile full-time (less than an year)

    Pros

    News plans make it easier to sell, great customer/associate support, modern and aggressive image, sales incentive bonus

    Cons

    Technology, no company culture, poor store conditions

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Got you covered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Switch Specialist III in Philadelphia, PA
    Former Employee - Switch Specialist III in Philadelphia, PA

    I worked at T-Mobile full-time (more than an year)

    Pros

    They at T-Mobile are an excellent team, always growing and learning...

    Cons

    They took away the coffee machine...

    Advice to ManagementAdvice

    Review the workload verses the employee amount

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Financially rewarding and great place to learn people skills!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Retail Manager in Houston, TX
    Former Employee - Assistant Retail Manager in Houston, TX

    I worked at T-Mobile full-time (more than an year)

    Pros

    A lot of hands on training, great commission plus base salary, benefits, and flexibility

    Cons

    Sometimes stressful or overwhelming during specials/holiday sales

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    High Volume Retail Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Pay, benefits and John Ledger. Executive Management is great making things happen. Very proud of the direction the company is going in. Phone line up is awesome now.

    Cons

    Not the place it used to be. Do it the right way is one of our values and the District Managers in LA cut corners and do everything the wrong way. They all need to be fired and people with a conscience and respect for hard working people.

    Advice to ManagementAdvice

    Stop promoting your friends and people who kiss you butt and promote based on talent

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Call Center.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Great environment! good teammates! lots of perks!

    Cons

    The management team is not always the most knowledgeable or prepared.

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