T-Mobile Reviews

Updated October 22, 2014
Updated October 22, 2014
2,296 Reviews
3.6
2,296 Reviews
Rating Trends

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T-Mobile CEO John Legere
John Legere
798 Ratings

Review Highlights

Pros
  • They have also been really flexible with my schedule which helps my home/work life balance (in 116 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 313 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 60 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 96 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    The BEST PLACE EVER to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (more than 8 years)

    Pros

    T-Mobile is truly the best place I have ever worked. It is a transparent environment, we share best practices, and we are encouraged to give feedback to each other and our leaders. The benefits are unbelievable, I have never heard of another company that can beat them. It is a fun and exciting place to work.

    Cons

    We are constantly changing - if you don't like change, this might not be the place for you.

    Advice to ManagementAdvice

    None,, management awesome, fair and listens to feedback

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Rewarding, Stressfree employment at tmobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Atlanta, GA
    Current Employee - Retail Sales Associate in Atlanta, GA

    I have been working at T-Mobile part-time (more than 3 years)

    Pros

    Working with Tmobile offers a flexible schedule.

    Cons

    Little room for advancement unless willing to be a manager

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It's a larger firm and you know it, but they spend a decent amount of effort on employee spirit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Bellevue, WA
    Former Employee - Intern in Bellevue, WA

    I worked at T-Mobile as an intern (less than an year)

    Pros

    Good benefits, reasonably fun place to work. Good internship program for MBA's. I'd recommend this experience for MBA students for sure. The office is located in Factoria at the crossroads of 405 and I-90 which make the commute pretty reasonable.

    Cons

    #4 of 4 large wireless carriers in the US. Worry about long-term potential. Sometimes you feel like a number (like any large employer). The office is headquartered above a strip mall, so once you have dined at the 8 options there the choices seem a little tired and its tough to get away to eat elsewhere.

    Recommends
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Can't complain

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    A different kind of retail, has good part time perks and pay.

    Cons

    Seems like the company is always focused on a new product or service to push, leaving employees with the never ending push to satisfy that focus.

  6.  

    Good environment, good money, long hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Flushing, NY
    Former Employee - Retail Sales Associate in Flushing, NY

    I worked at T-Mobile full-time (less than an year)

    Pros

    Great money, meet interesting people, smart staff.

    Cons

    Based on performance, management may increase your hours a lot.

    Advice to ManagementAdvice

    A lot of politics, but with hard work you will be recognized.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Best Company to work for. You can grow. the [lace is laid back and not pveryour-shoulder as many companies are

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Bothell, WA
    Current Employee - Applications Developer in Bothell, WA

    I have been working at T-Mobile full-time (less than an year)

    Pros

    Friendly groups... flexible hours....

    Cons

    long discussions to start a project which is somethimes unecessary

    Positive Outlook
    Approves of CEO
  8.  

    Good for a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Meridian, ID
    Current Employee - Customer Service Representative in Meridian, ID

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Plenty of training, time away from the phones, time off request system is easy to use, if you are good at your job you will be rewarded.

    Cons

    Very metrixs based, calls are non stop.

    Recommends
    Neutral Outlook
  9.  

    Retail Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager

    I have been working at T-Mobile full-time (more than 10 years)

    Pros

    Great benefits, great products and services, wireless is ever evolving and T-Mobile is making great strides with its Uncarrier strategy

    Cons

    District Managers and above expect 50-60 hour work weeks from managers, a lot of tasking that takes away from the sales floor, expectations in market exceeds nationwide expectations of other managers, be more level set and understand work life balance for managers versus district managers

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great People but disconnected vision by leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Bellevue, WA
    Current Employee - Business Systems Analyst in Bellevue, WA

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    Great people make going to work worth it to work towards completing the job. Some great benefits such as a discounted phone bill, websites that offer discounts to things from travel to retail. PTO is abundant as you accumulate years of service.

    Cons

    The culture has changed over time and the vision by the leadership is never clear. Always reactive to things, never forward thinking to ensure we get ahead of issues. Promotions can be hard to come by depending on the department you are in.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    Interacting and educating consumers on our product , flexible hours , part time but ftime pay

    Cons

    Lazy managers , high turn over of employees .

    Advice to ManagementAdvice

    Quit changing the comp plan

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