T-Mobile Reviews

Updated September 1, 2015
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1,141 Employee Reviews

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  1. Retail Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Cambridge, MA
    Former Employee - Retail Sales Associate in Cambridge, MA
    Recommends
    Positive Outlook

    I worked at T-Mobile (More than a year)

    Pros

    Good pay and benefits, generally supportive work enviroment

    Cons

    Customers can be difficult. Some computer processes are slow and cumbersome

    Advice to Management

    Be clear about expectations


  2. Not a bad place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Cheap employee plan can wear jeans easy plans to remember great coworkers competitive pay

    Cons

    Not a free phone bill No discounted phones Company will change plans a few times a month

    Advice to Management

    I dont have much advise to management aside from having saturday meetings wont do anything aside from upset your employees


  3. Not a bad place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Renton, WA
    Current Employee - Anonymous Employee in Renton, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile (More than a year)

    Pros

    phone bill discounts, can wear jeans, fun employees, easy plans to remember, constantly evolving, commission, gift cards, bonuses

    Cons

    random plan changes, employees don't get free phones, there really wasn't much wrong with the company aside from saturday meetings

    Advice to Management

    you employee's love you but hate coming in for 7am meetings. I think that's that it.


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  5. retail associate manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time

    Pros

    Pay is good and benefits are amazing. Good work environment with fun team.

    Cons

    Upper management constant rotation of metric focus. Micro management from district manager


  6. Position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Care Specialist in Atlanta, GA
    Former Employee - Technical Care Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay great benefits I loved my location and my manager it's a great job to have

    Cons

    Long hours crazy customers wear comfy shoes box your always on your feet

    Advice to Management

    No not for the position I worked in.


  7. Good company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at T-Mobile full-time (More than a year)

    Pros

    This company really does keep its employees as an priority. Excellent benefit. Very laid back work environment.

    Cons

    Fluctuation in schedules is a pain. Very stressful talking on to people all day. Not much growth within this line of work.

    Advice to Management

    Keep doing what you are doing but bring more opportunities to the area beyond phone positions. The benefits are amazing!!!!


  8. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Jersey in Brick, NJ
    Current Employee - New Jersey in Brick, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of money to be made.

    Cons

    Takes too long for things to develop. Seems like nothing actually gets done.

    Advice to Management

    Focus on completing tasks.


  9. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Great, supportive culture for the most part. Awesome Service discount. Many opportunities to promote from within. Bonus structure is very well balanced.

    Cons

    Somewhat unclear objectives at times. One week's program focus could be completely overhauled without much warning and management teams are unable to relay said changes effectively at times.

    Advice to Management

    There is, at times, too much focus on negative feedback from management. Not just for me, but a team will only discuss shortcomings and how said failures are affecting rankings. It is my opinion that positive reinforcement is a much more valuable tool.


  10. Retail Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at T-Mobile part-time

    Pros

    Great compensation and awesome benefits even for part-time employees.

    Cons

    No free devices for employees and no free service for employees.


  11. One of the best jobs I've ever had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Managers (at least mine) actually listened to and advocated for their employees. Great pay. Nice perks. Good culture -- people didn't seem miserable.

    Cons

    As with any big company, can take a while for things to get done. Lots of layers, etc. But definitely moves faster than other big companies I've worked for.

    Advice to Management

    Don't advance those mid- to senior mgrs who just go through the motions. Do more to keep smart, talented people on board.



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