T-Mobile

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T-Mobile Reviews in Springfield, MO

Updated May 30, 2014
Updated May 30, 2014
2,153 Reviews

3.6
2,153 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
680 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO

    Pros

    Tmobile is a great place to work because they have excellent pay and wonderful benefits including 401k, health/dental/vision, employee phone plans, daycare assistance, and even pet insurance!

    Cons

    It is stressful because your on the phone all the time with little or no time in between calls. You have to meet all of your metrics in order to get perks such as bonuses and shift bids. Also, customer aren't nice most of the time and you will take a lot of verbal and mental abuse.

    Advice to ManagementAdvice

    Interact with your employees more.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good coming to work for, as long as you dont move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative  in  Springfield, MO
    Current Employee - Senior Customer Service Representative in Springfield, MO

    Pros

    It was a lot of fun at first. I was good at the customer service, won things all the time and loved my job.

    Cons

    Moved up to Senior and they put me under 2 supervisors that got fired. I had to do their job and mine, but were upset when that meant part of my job wasnt completed, even if it was a duplicate task. I felt neglected of the ability to perform under constant pressure of being on the chopping block even though I was good at my job and others saw it.

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    Suspension Spinoff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service and Sales Representative  in  Springfield, MO
    Former Employee - Senior Customer Service and Sales Representative in Springfield, MO

    Pros

    Awesome pay, great benefits including health insurance, life insurance, 401K, employee phone plans, discount devices each year of employment, paid time off, daycare assistance, tuition reimbursement, etc.

    Cons

    Only way to have an absence excused is by having a dr. fill out a packet of papers called an FMLA and turn it into an advisor. Then it has to be approved by the advisor. So, if you have to attend court proceeding on a monthly basis for child custody issues....you will be fired.

    Advice to ManagementAdvice

    Do some research on some of your absences. Sometimes missing court is not an option.

    Recommends
    Approves of CEO
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  5.  

    Poor policies but good wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Springfield, MO
    Current Employee - Customer Service Representative in Springfield, MO

    Pros

    Great wages
    Amazing insurance
    Great atmosphere
    Eight weeks of paid training
    Guaranteed hours

    Cons

    Barely discounted phone plans
    Poor calls - no time in between calls

    Advice to ManagementAdvice

    Better phone discounts for employees.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    If you like high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO

    Pros

    decent pay, can get 4 day work week. good benefits

    Cons

    constant fear of losing job
    bonus structure changes 3-4 times per year.
    lots of turnover

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good company, but position wasn't for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO

    Pros

    There were many flexible schedules to go for. Co-workers are energetic and enthused about the technology they're working with. Facilities have lots of employee perks.

    Cons

    While T-Mobile is getting better, most cell phone companies have some crappy policies and fees and such. Having to explain these unfortunate situations to consumers was never fun.

    Advice to ManagementAdvice

    New policies are getting better. Keep moving in that direction.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Fast paced environment with excellent benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Springfield, MO
    Current Employee - Customer Service Representative in Springfield, MO

    Pros

    Health benefits, pay, employee perks

    Cons

    Shifts change every six months

    Advice to ManagementAdvice

    More work life balance, more part time for students.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO

    Pros

    friendly coworkers, fun work environment, management seems to care

    Cons

    shift bids. its extremely hard to get a decent schedule when first hired you actually draw out of a hat and cross your fingers.

    Advice to ManagementAdvice

    plenty of room to move up if you put in the work

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Company Changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO

    Pros

    good money, nice incentives, friendly coworkers

    Cons

    shady business practices, shift work, shift bids every 6 months

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Springfield, MO
    Former Employee - Customer Service in Springfield, MO

    Pros

    Excellent pay, benefits and management. Raises and schedules are merit based which is great....you don't have to be there 20 years to get a sweet schedule just do a good job.

    Cons

    It is a busy atmousphere and sometimes angry customers....you need to be a person that can work under stress.

    Advice to ManagementAdvice

    Really I had no complaints with management. They are very helpful and caring in my experience.

    Recommends
    Positive Outlook
    Approves of CEO

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