T-Mobile Reviews in Tennessee

Updated September 17, 2014
Updated September 17, 2014
2,199 Reviews
3.6
2,199 Reviews
Rating Trends

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T-Mobile CEO John Legere
John Legere
733 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

47 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Call center management cares but it's still a call center job and depends on the customers calling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN

    I have been working at T-Mobile full-time for less than a year

    Pros

    Great benefits and fair policies

    Cons

    Constant work with no breathing room and customers always fighting you.

    Advice to ManagementAdvice

    To actually make it the best place to work and grow, make extra training available which is necessary for the next position up.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Retail sales representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Madison, TN
    Former Employee - Retail Sales Associate in Madison, TN

    I worked at T-Mobile part-time for more than a year

    Pros

    Monthly service discount and did not have to open retail store till 10 am

    Cons

    Not able to get full time, only managers can work full time.

    Advice to ManagementAdvice

    The years I was there I had 4 different store managers

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Hectic. Unorganized. Systems always down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at T-Mobile full-time

    Pros

    Pay and bonus structure. Health benefits day one and 75% off service

    Cons

    Random hours. Your first shift you are given. Even if it's a midnight shift. No life outside of work. Especially if your on a midnight shift. Even if the power goes out and there's nothing running water. You will still be on the phones taking calls.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Pays great but stress can get to you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Franklin, TN
    Current Employee - Retail Sales Associate in Franklin, TN

    I have been working at T-Mobile part-time for less than a year

    Pros

    They have really great benefits. They work with your schedule if you want time off/school. Pay is good.

    Cons

    Customers can be a pain in the butt. If you don't make your numbers you lose your confidence to sell. You can get thrown around and the stress can get to you.

    Advice to ManagementAdvice

    Ask floor sales what can be done to make things easier and listen because at the end of the day when was the last time upper management dealt with a customer day to day.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Renew and Rewards  in  Nashville, TN
    Former Employee - Renew and Rewards in Nashville, TN

    I worked at T-Mobile full-time for less than a year

    Pros

    Some of the Supervisors are GREAT!

    Cons

    One supervisor in particular. She stepped over the line to ask me if I believe in God, and that was none of her business. Went to HR and nothing was done.

    Doesn't Recommend
    Negative Outlook
  7.  

    Great Company To Work For But.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at T-Mobile full-time for more than a year

    Pros

    The pay is good depending on your lifestyle. At the time I was employed here, I was working towards my BS in psychology and being employed here allowed me to take care of myself fairly well.

    Cons

    The trainer I had did not adequately prepare me for the real floor experience, some of the managers there can be really cold and distant and inconsiderate, there was no flexibility in scheduling, no part-time positions. I could go on for days.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Great Job for entry level workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chattanooga, TN
    Current Employee - Customer Service Representative in Chattanooga, TN

    I have been working at T-Mobile full-time for more than a year

    Pros

    Benefits were good, and the bonuses were nice.

    Cons

    The call center began to move toward sales.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    "Best Place to work"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at T-Mobile full-time for more than 10 years

    Pros

    Great pay, Benefits, Room for advancement, and fun atmosphere.

    Cons

    Can be stressfull (but what job isn't)

    Advice to ManagementAdvice

    But yourself in your employees shoes. "Step out of the box"

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    T-Mobile Chattanooga, TN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at T-Mobile full-time for more than a year

    Pros

    It was a good company to work for. They were very big on rewarding you for your good work, gave away a lot of prizes. Had lots of work schedules to choose from.

    Cons

    constant change, sometimes had unrealistic quotas for the reps to try and reach each month

    Recommends
    Approves of CEO
  11.  

    Tmobile is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative  in  Nashville, TN
    Current Employee - Customer Service and Sales Representative in Nashville, TN

    I have been working at T-Mobile full-time for more than a year

    Pros

    Great company benefits. Very laid-back. Bonus pay is good.

    Cons

    Dealing with rude customers. Flexibility isnt great and basically you have to of well to get the schedule you want.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO

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