T-Mobile Reviews

Updated July 23, 2015
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3.3
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T-Mobile CEO John Legere
John Legere
7 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

24 Employee Reviews

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  1. Can you handle it?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Wichita, KS
    Former Employee - Customer Service Representative II in Wichita, KS

    I worked at T-Mobile full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits were great for insurance and 401k Team atmosphere Fair ranking system for shift bids Easy to move to another department or position or even get involved with training Pay + Bonus makes it worth the stress

    Cons

    Highly metric driven, no mistakes Pushy sales, plays a role in the metrics Awful treatment when you need to call in Could have a shift til midnight Open most holidays, hard to get any time off near the holidays Took away employee phone plans and discounts at the time I was leaving in 2013

    Advice to Management

    Metrics are metrics, people are not. Treat the employees at that front line like they mean something. Make the employees want to stay and that they arent so easily replaceable.


  2. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Wichita, KS
    Former Employee - Manager in Wichita, KS

    I worked at T-Mobile full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits and compensation. Phone plan, health insurance, stock options - all great.

    Cons

    Lack of development at upper levels of management leaves lower levels sorting out roles and responsibilities for themselves. Non-existent on-boarding programs above representative level - it's typically sink or swim. Lack of priority around leadership development, especially at the middle level management role and up - focus solely on high potentials leaving the marginal middle to fend for themselves. Not developing this level of management leads to employee attrition which is more costly than an effective development program. Many department directors lack the ability to manage confrontation or to provide directional feedback to direct reports resulting in stagnation. Since little interaction between regional VP and next levels of management take place those lower levels become scapegoats for poorly equipped directors. This leads to a loss of great talent across the organization. Much of the development for all employees is going virtual to save money. This has not proven effective or beneficial. When you manage face to face your development programs must be in kind. Programs rolled out at mid/lower management levels. Upper management has no skill mastery so the programs receive no endorsement or adoption by upper levels of management and change does not occur as a result.

    Advice to Management

    T-Mobile could fix a great amount of its attrition if it looked more closely at the VP to site relationships and VPs developed stronger relationships with the next two layers below the director level. VPs typically do not know anything about site middle managers beyond what they are told by their direct report, the director. This means one person in the company holds your fate in their hands leading to a lot of 'yes' people who are frightened to share ideas, be creative, and be themselves. No one dares to be honest, everyone just says 'yes'. Leadership Development programs are ineffective. Hired a team of people to coach roles they have no experience in. Investment would be better made to bring in outside organizations once a quarter to teach a specific course or skill - such as effective communication, change, emotional intelligence. No performance measures in place for leadership development team - which should include attrition measures and LOA reductions. Many HR teams are more like cliqs and are quite corrupt. Bend rules and have favorites. Environment being driven is be quiet and stay safe - speak up and be terminated.


  3. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Wichita, KS
    Current Employee - Customer Service Associate in Wichita, KS

    I have been working at T-Mobile full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of growth opportunities

    Cons

    Work schedules not family friendly


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  5. T-Mobile review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    Pay was great, nice facility with fitness room and on site eatery. Up to date training material with easy to navigate applications

    Cons

    not flexible scheduling, call volume can be burdensome with almost 400 calls in queue on a consistent basis. Strong focus on average handle time vs satisfying customer needs

    Advice to Management

    middle management can only do what corporate instructs middle management to do. Changes in procedures and agent expectations has to begin from the VP, Regional management level


  6. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wichita, KS
    Current Employee - Customer Service Representative in Wichita, KS

    I have been working at T-Mobile full-time (More than a year)

    Recommends
    Recommends

    Pros

    Awesome benefits and pto. Bonus opportunities are great after training.

    Cons

    If you can't handle a semi fast paced environment then this is not this is not the job for you. They don't offer free phones for employees any more and that's a bit of a bummer but we still get a discount on services.


  7. Helpful (3)

    T-Mobile 2004-2013

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology Specialist in Wichita, KS
    Former Employee - Information Technology Specialist in Wichita, KS

    I worked at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best place to develop professional and personal skills

    Cons

    fast paced business. must have work life balance

    Advice to Management

    none


  8. Good Company, Bad Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Wichita, KS
    Current Employee - Senior Customer Service Representative in Wichita, KS

    I have been working at T-Mobile

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is fair and the benefits are great. Good co-workers who believe in teamwork.

    Cons

    Unfortunately the management was horrible at the location where I was employed. There is a lot of cronyism that goes on opposed to promotions based on skill and merit.

    Advice to Management

    Actually do something with all the information you get from your employee satisfaction surveys.


  9. Very laid back but good luck moving up within the company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Sales Representative in Wichita, KS
    Former Employee - Call Center Sales Representative in Wichita, KS

    I worked at T-Mobile full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun, encouraging atmosphere. Laid back company. Paid training.

    Cons

    Popularity contest. Promotions aren't given when earned, it's all about politics. Who you know and how far they can get you.

    Advice to Management

    Turnaround rate would be far less if you had a better reward & promotion system in place acknowledging employees good work.


  10. Answer customer phone calls and assist with billing/troubleshooting/plan/upgrade questions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wichita, KS
    Current Employee - Customer Service Representative in Wichita, KS

    I have been working at T-Mobile full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great pay, PTO, work environment, family attitude where people care for you and want you to succeed. Great bonuses as long as you produce good stats. After a few months, you've had all of the call types and as long as you pay attention to what you are taught the job will get much much easier. Locked building so it is very secure with full time guard staff at both doors. Will do routine lot walks to check for damage to vehicles, lights left on or windows rolled down in rain.

    Cons

    Stressful at times, have to sit there and get yelled at by customers and cannot say anything to defend yourself or correct customer. Not always enough support or direction in situations but if you learn to be self sufficient you'll be fine.

    Advice to Management

    Recognize talent outside of Tmobile numbers/Metrics. There are a lot of talented people that work here, they are drawn to a company like Tmobile, give them the opportunity to move around, try something new, move up, build a career.


  11. Didn't follow through on their promises

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS

    I worked at T-Mobile full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    8 Weeks of paid training, cheap cell phone plan, and pretty decent paid time off program. Not much other than that.

    Cons

    Brought me in with promises of quick advancement and failed to follow through. Constantly telling you what you have done wrong and never addressing all of the good you have done

    Advice to Management

    Know what your recruiters are promising



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