T-Mobile

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T-Mobile Reviews in Wichita, KS

Updated December 14, 2014
Updated December 14, 2014
2,431 Reviews
3.7
2,431 Reviews
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T-Mobile CEO John Legere
John Legere
882 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Answer customer phone calls and assist with billing/troubleshooting/plan/upgrade questions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Wichita, KS
    Current Employee - Customer Service Representative in Wichita, KS

    I have been working at T-Mobile full-time

    Pros

    Great pay, PTO, work environment, family attitude where people care for you and want you to succeed. Great bonuses as long as you produce good stats. After a few months, you've had all of the call types and as long as you pay attention to what you are taught the job will get much much easier. Locked building so it is very secure with full time guard staff at both doors. Will do routine lot walks to check for damage to vehicles, lights left on or windows rolled down in rain.

    Cons

    Stressful at times, have to sit there and get yelled at by customers and cannot say anything to defend yourself or correct customer. Not always enough support or direction in situations but if you learn to be self sufficient you'll be fine.

    Advice to ManagementAdvice

    Recognize talent outside of Tmobile numbers/Metrics. There are a lot of talented people that work here, they are drawn to a company like Tmobile, give them the opportunity to move around, try something new, move up, build a career.

    Recommends
    Positive Outlook
  2.  

    Didn't follow through on their promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS

    I worked at T-Mobile full-time (less than an year)

    Pros

    8 Weeks of paid training, cheap cell phone plan, and pretty decent paid time off program. Not much other than that.

    Cons

    Brought me in with promises of quick advancement and failed to follow through. Constantly telling you what you have done wrong and never addressing all of the good you have done

    Advice to ManagementAdvice

    Know what your recruiters are promising

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Dated but relevant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I, Senior Representative in Wichita, KS
    Former Employee - Customer Service Representative I, Senior Representative in Wichita, KS

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    Everything was awesome in the beginning. I started at T-Mobile when it was still not quite a major competitor and employees were taken care of, money was great, opportunity for advancement, bonuses all the time. And the happy reps were entitled to assist the customers and make them happy in return.

    Cons

    Everything went down hill after the announced (but never completed) at&t merger. Staff at most call centers were slashed to half or less within weeks of the announcement. Higher paid reps were given their walking papers the day after the announcement. In truth we should have seen it coming. For months ahead of time reps were being treated like crap and being forced to try to sell on every single call. 70 year old grandparents who text their grandkids on their birthdays didn't need unlimited text.

    Advice to ManagementAdvice

    Go back to the beginning. Start treating reps right again and be the J.D. Power winners you used to be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good pay, but horrible work/home balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Coach in Wichita, KS
    Former Employee - Customer Care Coach in Wichita, KS

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    The pay is good, more than most other customer service jobs. I enjoyed the relationships I built with by peers and the people I managed.

    Cons

    As a supervisor, the workload is more than what can accomplished during a workday. This results in working many hours at home on a company provided laptop. It felt like the company owned you and you never had a seperation from work. The company is very reactive. When metrics are not being met, their response is to start writing up employees. It was not like this when I first started, but it was why I left in the end. I supervised 15-20 employess and did not feel what I was asked to do was ethical.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Company culture and environment wildly unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Wichita, KS
    Former Employee - Customer Service Representative II in Wichita, KS

    I worked at T-Mobile full-time

    Pros

    The work life balance was a definite plus. The company did not than pay lip service to the concept, at least in the call center environment

    Cons

    There was little to no stability in google or leadership. To be fair it was a chaotic time when I left the company and the business came through a failed take over bid stronger than before. I left while in the midst of the failed take over attempt.

    Advice to ManagementAdvice

    All senior management has turned over since I worked there

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Enjoyed it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS

    I worked at T-Mobile full-time (more than an year)

    Pros

    Very good pay.
    Fast paced.
    Facility was nice and clean.

    Cons

    Constantly on you about sales
    Breaks
    Weather was not a factor. Even through sleet, ice storm, flood, or whatever you had to be there
    The absent percentage chart was horrible.

    Advice to ManagementAdvice

    When it comes to people being absent in training, understand the situation instead of the , "Well theres someone else that can have your spot," mentality.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Tmobile customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS

    I worked at T-Mobile full-time (more than an year)

    Pros

    Health benefits; recognition if you do well and which coach your assigned; no pension customer rate plans with discount full price phones for employees.

    Cons

    Hard to promote, terrible hourly and incentives compared to other companies, do nothing to retain good reps would rather lose them to competition than to match pay, csr make 10-12/hr and promotion to senior move to around 16/hr with very low bonuses, car get around 500 monthly for rock solid performance seniors even less.

    Advice to ManagementAdvice

    Although I've spoke with management many times I will again repeat what I've always said. Management always talks about the front line being the most important yet they literally do nothing to retain them
     Tmobile is a good stepping stone to work for better companies.

    Doesn't Recommend
    Neutral Outlook
  9.  

    T-Mobile is a good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative in Wichita, KS
    Current Employee - Customer Service and Sales Representative in Wichita, KS

    I have been working at T-Mobile full-time (more than 10 years)

    Pros

    A good company to work for, good benefits, currently led by a progressive and charismatic CEO.

    Cons

    Can be somewhat stressful, takes a patient and resilient personality to be successful

    Advice to ManagementAdvice

    Stock grant was a good move, but wages could be higher, or alternately offer profit sharing.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great environment to meet people, and make some good money in your 20s

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Wichita, KS
    Former Employee - Retail Sales Representative in Wichita, KS

    I worked at T-Mobile part-time (more than 3 years)

    Pros

    Management was a blessing to work with

    Cons

    Unrealistic expecations on hitting quotas and goals

    Advice to ManagementAdvice

    Hire managers that take time to mentor their employees

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Unrealistic goals for Reps, no sick leave, poor benefits and more stress than you can imagine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Representative in Wichita, KS
    Former Employee - Senior Representative in Wichita, KS

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    There are no pros to this job. Any you can imagine are quickly overshadowed.

    Cons

    The stress is incredible. Your coach may bonus but you never will. The goals are unrealistic. They went way downhill over the last 3 years. No longer a JD Power award winner for customer service and getting passed up by smaller companies with better customer service. All they care about is call time.

    Advice to ManagementAdvice

    You are all quitting. What advice can I give? Jump ship while you still can.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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