TCF Financial Reviews

Pros

will be able to learn to achieve goals under pressure, good way to start learning about checking and savings transactions. great way to build up banking exp.

Cons

low pay, and its all about sales, lack of communication between the emplyees and management. hours are not suitable and most of them are in-store.

Advice to Senior Management

they should focus on customer service too, not just acheiving the sales goal. bank should have better goal incentives to keep employes motivated

Pros

TCF had a really great training program. The teller trainers really know what they're doing. The training can be kind of intense but my trainer was incredible. There is also a decent incentive program if you can meet their crazy sales requirements. TCF is great if your a terrific sales person. If you work full-time, you do get a vacation time right off the bat and that's nice.

Cons

The stress that comes with this job is ridiculous. There's plenty of room to grow but only if you can reach the monthly sales goal. However, that can be fairly difficult since the bank keeps changing policies making more and more customers unhappy. If you can get in the mindset of the company first, customer second, then you'll be fine. However, it's very difficult. They make it very hard to help your customers and I closed more accounts than opened.

Also the branch managers never work their assigned hours so if you're the supervisor or assistant manager on duty, be prepared to take the heat. Customers will be very upset and you have no to little tools to help your customers. I worked at two branches and it was the same at both. You speak up against the managers and you will be shown the door.

Advice to Senior Management

Hold your higher management accountable. Make sure they work the hours they're scheduled. Also, if the lower employees ask for time off, don't always tell them no because your schedule is more important.

Pros

Flexible hours for part timer

Cons

Sales, sales, sales... all about hitting goal...

- Actually have to approach grocery shopping customers in aisles to ask if they want to open an account. very shallow approach.
- Processing transactions very boring

Advice to Senior Management

new approach to sales,

Pros

Flexible hours. if you work hard easier to get promotion. Friendly environment. Located in Jewels so don't have to worry about lunch time.

Cons

There is no sense of team work. They do not value there employees. I was there for 2 1/2 years and never saw any kind of appreciation for my hard work.

Advice to Senior Management

Help your employees.

Pros

They allow you to have the time off you desire along with permitting a demanding life outside of the institution.

Cons

This is the lowest paying company in corporate history. To make matters worse TCF is a breeding ground for unethical behavior and a regulatory compliance nightmare. I would of rather taken a job as a janitor, because I think I would have been treated like more of a human being.

Advice to Senior Management

My advice would be to spend more time developing interpersonal skills and less time dishing out threats and deterrents. TCF Bank is a retail organization, but the emphasis on sales diminishes any opportunity to sustain a respectable customer service experience. It is obvious that the majority of customers only bank at TCF out of necessity and not personal choice.

Pros

Flexible hours. A good start in the banking industry. A good start in sales and cross selling for future bank jobs.

Cons

Pay is a joke. HR's policy on any issue is firing everyone involved rather then resolving the issue. Management is extremely greedy and only cares about accounts and not the customer. Poor training making the employs look like idiots when in reality they were never properly trained. Incentive is not based on personal performance but a set rate in which only branch managers get a decent amount regardless of their performance. Quota's are extremely difficult to hit and you must annoy customers in the produce aisle of Jewel Osco to open new accounts.

Advice to Senior Management

Promote within. Nothing is more humiliating then hearing an assistant manager or even branch manager say "I dont know how to do this, I'm new." Promote a better image for the bank.

Pros

flexible hours, holiday pay for full time employs (but not part time employs such as 95% of all tellers) good location

Cons

terrible pay, promotions are decided by seniority and not overall performance such as sales, knowledge, and other aspects of the job.

Advice to Senior Management

Increase the pay for the hard work the employs are doing. Make it more fair for how employs are promoted

Pros

At TCF Bank, the job security is very good. The bank has been around for a very long time and the current financial crisis has hardly affected TCF Bank's business at all. There are always rumors about TCF Bank being bought by a larger financial institution, but that so far has not happened. There are always opportunities to work in other areas of TCF Bank. Internal candidates are encouraged to apply for other positions. TCF Bank values employees who stay with the company for a long time, so you will likely do well at TCF if you stay there for a long time.

Cons

Pay is below industry norms. Benefits are only ok.

Advice to Senior Management

Raise starting salaries to retain your employees.

Pros

In my 2 and a Half years at TCF I recieved multiple promotions
If you know what you are doing they will promote you. They are
HUGE with promoting from within

Cons

The pay scale is ridiculas. They start tellers off at $8.32 and then every
6 months give them a $.25 raise. every time you move up the latter and
get promoted to a higher band leval you only get $1 unless you take a
Branch Manager position which is a huge pay raise (almost 2x what
an assistant manager makes). They work there associates to the brink
for very little money and very little recognition

Advice to Senior Management

re-review the competitive pay rate for all employee's not just Branch Managers

Pros

As an entry level option this is not bad for gaining banking and sales experience. This is a place to hone your skills or learn the industry and then get out. Not a bad beginning for a High School or College student.

Cons

The pay is horrible. This is probably the lowest paying bank in the Chicagoland area. In addition the sales compensation plan is a joke. Upper level management is also a joke, as there is no experience and management makes poor decisions for the most part. It is also hard to take your experience from this place and transition it to a different bank because of the company's poor reputation which could make it hard to jump to Chase, Fifth Third, Charter One, BOA, etc.

Advice to Senior Management

Pay your employees competitively. Also hire upper management that has experience and ability. You should also work to change your company's image and utilize something called marketing.