TD Bank Reviews

Pros

-Excellent PTO
-Benefits
-Fair hours
-Flexible schedule
-Fair employee communication (at the branch level only)

Cons

-Unfair pay disparities
-Lack of communication
-Expectations of "Typical Bank" sales goals
-Too many problems that need to be solved by Retail Service Support...CSRs could avoid being on hold while with a customer if they had more access at the branch level to helpful software
-Loan Processors are anything but helpful and available for communication
-Outdated computers/technology

Advice to Senior Management

If you want to be "big bank" like your actions lead others to believe, pay your employees fairly and appreciate them. A little communication goes a long way, especially when the change takes away responsibility at the branch level and designates a "back office team" to handle issues. Also, provide your staff with technology that won't constantly black out, freeze, and/or shut down several times a week...a little investment does wonders.

Pros

Reasonably price health insurance
Minimum balance requirements waived (supposed to be waived)
Shifts around the clock - good for students or people with multiple jobs

Cons

Sick, Vacation and Personal all combined
Have to have no soul to do well with sales
Micro managed to the extreme
Leaving early because you're sick counts as a call out

Advice to Senior Management

Unless you're full time or do not take a vacation it is basically impossible not to exhaust all of your Paid Time Off as a first year employee. 20 hour employees get 32 hours PTO which comes out to 6 days and some change since each shift is 5 hours. 6 days for the whole year...that's one vacation and then a day or two left over in case you get sick. Sure, they advertise that you can do a day trade, good luck with that! The trade has to be within the same week so they rarely happen.

Sales are number one, not customer service. We are told to push a checking account on every call and if the person is not good to go for checking (negative balance, etc.) we are told to push identity theft. The management walks around the cubicles saying "make sure you are offering, how come I don't hear any offers being made".

Adherence is one of your goals. You must be taking calls for 95% of your shift. If your break is at 12-12:15 pm but the call lasts until 12:10 pm your break is now only 5 mins instead of 15. If you choose to take a 15 min break anyway and not come back on the phone until 12:25 you are now out of adherence for 10 mins. Your break can be at any time and can change throughout the day...I had a day where I saw my break was at 9 am but later when I went to take it I saw that it had been moved to 830 and I completely missed it. I told my supervisor about this and he said if I took my break now I'd be out of adherence for 15 mins.

A typical day goes like this: You need to arrive early enough to let the computer and all the programs you need load up. You can only clock in 5 mins before your start time but you must come earlier because even if you are there and clock in, you are considered late if you don't take your first call at your start time.

Emails are sent out from management and they get annoyed if you don't respond to them but you will also be called into the office if you are caught looking at email during calls. I just view email after my shift.

While you are taking calls, some may be live monitored. I will frequently get a pop up message from my supervisor asking why I didn't make an offer of the last call.

If you work a 5 hour shift it would make sense that your break be close to the middle, but no, sometimes I will work 1-6 pm and my break will be at 215 which causes me to sometimes have to pee around 530 because I just cant hold it anymore.

I make my sales goal but I am still harassed about making offers, for some people a new checking account makes sense, for others its just a money trap. On average the bank makes $600 in fees off of every checking account, this is why they changed how sales are credited. In the past a checking account was equal to a savings account...now a checking is worth many times more so what do you think you will be offered when you call for your balance?

Pros

Working for Td provide you the experience you need to move forward with your career as Td brand is well established, however, moving up within Td takes a while and it is done step by step unless you have good internal connections....

Cons

Salary is not up to cometition, objectives are always on the rise regardless of market conditions, long working hours + weekends shifts

Advice to Senior Management

Please consider market conditions when setting emloyees objectives

Pros

They treat their people so well. They take the time to train you andmake sure you know what you are doing. They are appreciative for the work you do. They identify opportunities that could further your career.

Cons

The biggest con is the seriousness of some of teh managers. Relax a litte. Other than that, it is golden.

Pros

Very Friendly Enviroment. Encourage Diversity

Cons

Some leaders Micro manage have cartel mentality

Advice to Senior Management

Check on Middle managment to see if people are treated fairly

Pros

Great benefits and opportunity within the company.

Cons

Lower salary and incentives compared to some banks, some management turnover causes confusion.

Advice to Senior Management

Look past the scorecard and congratulate employees more often.

Pros

Easy job for a full time student. Part time benefits.

Cons

Management and customer service not fair

Advice to Senior Management

Be fair to all employees

Pros

Good starting pay. Learn a lot about banking.

Cons

Pressure to sell products and be efficient.

Pros

Diversity, Fast pace, dynamic, opportunities for advancement, education

Cons

Working beyond core hours, very busy..

Advice to Senior Management

None

Pros

* Good benefits.
* Interesting work. Lots of opportunity to help out and make a difference in customers' financial lives.
* Fast paced.

Cons

I think some of the other overly positive posts on here are fake ones from TD's HR department or something...
* Very heavy sales pressure and often unrealistic goals.
* Work in an environment where I feel like a telemarketer.
* Low pay.
* Heavy work load.
* Bad hours; Saturday and Sunday openings.
* Company encourages a robot like atmosphere where any signs of non-agreement or suggestions of working another way are certainly not welcome.

Advice to Senior Management

Internally develop your people. Managers are not inclined or encouraged to develop their staff to become better so that they can move on and be promoted - primarily because the managers are too worried that they're going to have to find someone else to replace any promoted employees.