Pros

Good pay
Well defined work hours
Long lunches and breaks
Free food
Awesome rates on banking products like mortgages
Free unlimited accounts for employees
Monday to friday, no weekends.
Pretty relaxed work environment
Culturally diverse
Hires a lot of disable people as well

Cons

Understaffed
Listening to CEI goals and targets that never seemed to do anything
Dealing with unorganized messes sometimes
A very strict and defined management structure
Employees who only know one bit of the process and who can't help you with other parts

Advice to Senior Management

Treat the employees with respect and let them work. Don't be breathing down their necks every 2 seconds, because sometimes issues crop up which are out of their control.